Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Customers frequently praise the affordable key duplication, knife sharpening, and general hardware services, noting that staff are typically knowledgeable and friendly. However, lower-rated reviews describe inconsistent phone service with abrupt hang-ups and instances of rude or condescending in-person interactions. Additionally, some patrons report unreliable operating hours, citing unexpected closures that disrupted their visits despite the store's generally positive reputation.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
211 Google reviews we collected
Phrases our text analysis found in 133 written reviews
How often each topic comes up in the written reviews
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great location, knowledgeable friendly staff, and surprisingly good prices!”
“Seemed really helpful at first, but the experience quickly turned rude and condescending!”
“very friendly and super affordable love this lil place”
“They truly made it such a seamless process and excellent, efficient customer service!”
“10/10”
“Best place to shopping and copy your key , Vlad is so helpful and honest owner”
“So we did just that and they did a great job for a really reasonable price!”
praise complaint · found by our text analysis, Google review wording unchanged.
Great location, knowledgeable friendly staff, and surprisingly good prices! They have a lot of essentials for multi-climate living! Enjoy shopping here.
sweetheart of a man helped me. keys only $2-3 to copy. support your local hardware store 💟
Best prices for key copies and they cut it while you wait, no finicky self service machines to mess it up! Incredibly friendly and helpful staff as well
The kind of corner hardware store that makes you glad to live in Chicago. I received immediate and patient assistance for my project. Also a cool selection of products for DIYers, gardeners, and crafters. Forget about the box stores and do yourself and your community a favor! Extra points for going to a place and…
Seemed really helpful at first, but the experience quickly turned rude and condescending! The person helping me wasn't interested in helping me, but seemed keen on talking over me, like I was 10 year old child! I will never go back, I now shop At ACE Lakeview, a completely different experience, with super helpful staff.
I have gotten keys made here twice and they were perfect. May not seem like a big deal but prior to my first visit here, I had keys made at two other shops and neither set worked?
4.8 ★★★★★ 211 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great location, knowledgeable friendly staff, and surprisingly good prices! They have a lot of essentials for multi-climate living! Enjoy shopping here.
Got my keys duplicated for 3$ each, such a nice place
sweetheart of a man helped me. keys only $2-3 to copy. support your local hardware store 💟
Best prices for key copies and they cut it while you wait, no finicky self service machines to mess it up! Incredibly friendly and helpful staff as well
The kind of corner hardware store that makes you glad to live in Chicago. I received immediate and patient assistance for my project. Also a cool selection of products for DIYers, gardeners, and crafters. Forget about the box stores and do yourself and your community a favor! Extra points for going to a place and not having to search down an employee who may or may not he able to help you. This is what a hardware store should be.
Seemed really helpful at first, but the experience quickly turned rude and condescending! The person helping me wasn't interested in helping me, but seemed keen on talking over me, like I was 10 year old child! I will never go back, I now shop At ACE Lakeview, a completely different experience, with super helpful staff.
I have gotten keys made here twice and they were perfect. May not seem like a big deal but prior to my first visit here, I had keys made at two other shops and neither set worked?
The staff was so friendly and helpful dealing with my key duplication struggles. They truly made it such a seamless process and excellent, efficient customer service!! 10/10
This is the cheapest and fastest place in the neighborhood to copy keys. The employees are always friendly and knowledgeable.
The minute I walked into the store, the gentleman asked me what m looking for, n he started working back n forth but unfortunately he could not find what m looking for n suggested it going to Clark n Devon.
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
