Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Kim's Hardware 4.8 out of 5 based on 459 reviews, with the owner not replying to any comments. Customers frequently praise the staff for providing helpful advice on plumbing and hardware issues, maintaining competitive pricing, and offering extensive product availability for local projects. Some negative feedback highlights instances of unexpected small charges on receipts, perceived rudeness from certain employees, and difficulties with returning unsuitable products.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
459 Google reviews we collected
Phrases our text analysis found in 331 written reviews
How often each topic comes up in the written reviews
We read 331 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kim were very kind and helpful-- as a newbie to hardware stores, this was a wonderful and convenient place to find all the supplies I needed for house…”
“Rude, very loud, and disrespectful.”
“Great store with a lot of selection and reasonable prices.”
“I had a great experience here, both gentlemen working were kind and efficient.”
“The product, which *they* had suggested, did not work at all for me what I had asked.”
“Highly recommend this hardware store to everyone in the city”
“One of the employees immediately taught me everything about the spray foam and caulking the gaps in my windows.”
“Oh my goodness, the people here are so genuinely friendly and helpful!”
“The guy that helped me stayed with me the whole time and answered all of my questions in ways I could understand.”
praise complaint · found by our text analysis, Google review wording unchanged.
Absolutely spectacular service and product availability. Helped me with my radiator issue no problem and provided much needed insight that wasn't as easily available online! Was able to fix all of my issues with their help, insight and products. Highly recommend this hardware store to everyone in the city
Vernon and Mr. Kim were very kind and helpful-- as a newbie to hardware stores, this was a wonderful and convenient place to find all the supplies I needed for household projects and cosplay crafting. Highly recommend to anyone in the neighborhood!
Local, independent spot. Jin is super friendly and greets regulars by name. They have most of the stuff you’ll need for small projects and then some.
I had a great experience here, both gentlemen working were kind and efficient. I needed a key copy made and was surprised by both the low price and how quickly it was completed! I was in and out in maybe 5 minutes and paid a fraction of what I’ve paid elsewhere. This is a much better option than going to a kiosk at…
The owner Mr. Kim, his father, and the other nice men employees are very respectful and courteous. Thanks for being helpful to me everytime I come there.
Went in to get a toolkit for my son's first apartment and was blown away by the helpfulness of the staff. Great place to get your hardware needs!!
4.8 ★★★★★ 459 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Absolutely spectacular service and product availability. Helped me with my radiator issue no problem and provided much needed insight that wasn't as easily available online! Was able to fix all of my issues with their help, insight and products. Highly recommend this hardware store to everyone in the city
Vernon and Mr. Kim were very kind and helpful-- as a newbie to hardware stores, this was a wonderful and convenient place to find all the supplies I needed for household projects and cosplay crafting. Highly recommend to anyone in the neighborhood!
Great store, good prices, helpful personnel, highly recommend.
The people here are so kind! Helped me even close to close
Local, independent spot. Jin is super friendly and greets regulars by name. They have most of the stuff you’ll need for small projects and then some.
Great store good service.
I had a great experience here, both gentlemen working were kind and efficient. I needed a key copy made and was surprised by both the low price and how quickly it was completed! I was in and out in maybe 5 minutes and paid a fraction of what I’ve paid elsewhere. This is a much better option than going to a kiosk at a chain store. I actually decided to come here because I tried to use a kiosk before to copy this key and the machine copied it incorrectly, leaving me out the money. I was hopeful that an in person option would be better and am happy to say it was. I will absolutely be back here for any of my hardware or key copying needs in the future, I’m so glad that there is an option like this so close to me
Great place to shop and best customer service.
The owner Mr. Kim, his father, and the other nice men employees are very respectful and courteous. Thanks for being helpful to me everytime I come there.
Went in to get a toolkit for my son's first apartment and was blown away by the helpfulness of the staff. Great place to get your hardware needs!!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
