Analyzing 5,809,4735.8M ReviewsFor 16,01116K Experts

Andrea Tax and Financial Services LLC logo

Andrea Tax and Financial Services LLC

Tax preparation · Bridgeport, CT · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 66 accountantsPosition by Experts Score among all companies we track in this category. · better than 43%
4.9 ★★★★★ 90 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Sep 2026latest review
📞 Call (203) 296-1579Request a call backWebsite ↗

Andrea Tax and Financial Services LLC at a glance

Google reviewers rate the firm 4.9 out of 5 based on 90 reviews, with the owner responding to 99% of comments. Positive feedback highlights professional tax preparation, helpful DMV assistance, efficient document handling, and accurate error corrections without extra charges. Customers also note thorough explanations and friendly staff. However, two low-star reviews describe unauthorized direct payment deductions and unresponsive staff, citing a lack of accountability for filing mistakes and poor customer service during resolution attempts.

  • Google rating: 4.9 out of 5 from 90 reviews (96% five-star).
  • Reviews on this page: 90 Google reviews (48 with written comments).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: September 8, 2026.
  • Service: Accountant serving Bridgeport, Connecticut.

Data from Google, last updated October 27, 2026.

Score profile vs other accountants

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction84Reliability74Craft & service99Value100Momentum100Replies to reviews85Satisfaction: 84 (median 90)Reliability: 74 (median 86)Craft & service: 99 (median 99)Value: 100 (median 93)Momentum: 100 (median 100)Replies to reviews: 85 (median 85)
This companyAccountants median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Andrea Tax and Financial Services LLC: 84/100 on this factor. Category median: 90.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Andrea Tax and Financial Services LLC: 74/100 on this factor. Category median: 86.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Andrea Tax and Financial Services LLC: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Andrea Tax and Financial Services LLC: 100/100 on this factor. Category median: 93.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Andrea Tax and Financial Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Andrea Tax and Financial Services LLC: 85/100 on this factor. Category median: 85.A
85

Bar = this company · dark tick = category median.

Star ratings

90 Google reviews we collected

  • 5 stars8696%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star33%

Praise vs complaints

Phrases our text analysis found in 48 written reviews

  • Praise5595%
  • Complaints35%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4100%
  • Reasonable00%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1831%
  • Would recommend1526%
  • Quality & results1322%
  • Honesty & trust47%
  • Speed & response35%
  • Communication35%
  • Price & value23%

What customers talk about

We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I highly recommend this place; the service is excellent and the staff is very friendly.”
  • “I highly recommend it; the price is very good, and they solve any problem you might have.”
    “…company again , sadly I gave the benefit of the doubt a second time , stay away !…”
  • “Excellent service and very responsible with their work; truly delighted to be their customer.”
  • “I highly recommend them; they're very professional and trustworthy.”
  • “Antonia was very kind; she helped me very quickly with a translation and left everything perfectly arranged.”
  • “They are very friendly and explain everything in detail.”
  • “Their prices are also quite affordable.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Andrea Tax and Financial Services LLC for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

RisonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jesus was extremely helpful in my DMV needs. Thanks again Andrea Tax and Financial Services!

Great priceService not listed
Wendy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lo recomiendo muy buen precio y aparte te solucionan cualquier problema a mi me atendió Sr. Jesús

Income tax return filing
DanielLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excelente trato y mucha responsabilidad con el trabajo realmente encantado de ser su cliente

Ruben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

La perda me dieron un servicio perfectamente super bien estoy muy contento con el servicio

pete8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

We attempted to use this service two years in a row and both times they authorized direct payment when instructed not too , then would not take responsibility , this year was the final straw I called after almost a 2k unauthorized deduction was taken and Jesus back peddled and stated its not his fault when he filed…

Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

Horrible experience there today.. The lady there in the back office had an attitude and didn’t even try to help us resolve our matter. Never going back!

Jobs customers hired them for

JobReviewsCategory typical
Income tax return preparation4—
Income tax return filing2—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 90 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Rison MackeyLocal Guide · 16 reviewsTotal number of Google reviews Rison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jesus was extremely helpful in my DMV needs. Thanks again Andrea Tax and Financial Services!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a month ago

Thank you for your trust we are here to help.

Jhoffre Ronquillo5 reviewsTotal number of Google reviews Jhoffre has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy agradecido con esta agencia y mil bendiciones para todos

Response from the owner · 2 months ago

Amen. Gracias por su confianza y visitarnos! Estamos aqui para ayudar!

Erika Quilca1 reviewTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Recomiendo el lugar excelente servicio y el personal es muy amable

  • Price assessment: Great price
  • Services: Income tax return preparation
Response from the owner · 3 months ago

Muchas gracias por su confianza! Estamos aqui para ayudar!

Luis Semblantes1 reviewTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente asesoramiento 👍🏻 muy recomendado

  • Price assessment: Great price
  • Services: Income tax return preparation
Response from the owner · 3 months ago

Muchas gracias estamos a sus ordenes

Wendy Benavides6 reviewsTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lo recomiendo muy buen precio y aparte te solucionan cualquier problema a mi me atendió Sr. Jesús

  • Services: Income tax return filing
Response from the owner · 4 months ago

Muchas Gracias Wendy. Estamos aqui para ayudar.

Hipólito García2 reviewsTotal number of Google reviews Hipólito has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent services and very profesional.

  • Price assessment: Great price
  • Services: Income tax return filing, Income tax return preparation
Response from the owner · 8 months ago

Thank you for your trust Mr. Garcia. We're here to help

Daniel CruzLocal Guide · 7 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente trato y mucha responsabilidad con el trabajo realmente encantado de ser su cliente

Response from the owner · a year ago

Muchas Gracias Daniel.. Ayudamos lo mas q podemos.. Estamos a sus ordenes..

Yeymi Salas3 reviewsTotal number of Google reviews Yeymi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy buen servicio .siempre te ayudan dentro de lo posible .

Response from the owner · a year ago

Muchas Gracias Yeymi! Estamos a sus ordenes..

Adolfo Torrez1 reviewTotal number of Google reviews Adolfo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy buen servicio

Response from the owner · a year ago

Le agradezco su confianza Sr. Torrez. Estamos aqui para ayudar.

Ruben Arevalo1 reviewTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

La perda me dieron un servicio perfectamente super bien estoy muy contento con el servicio

Response from the owner · a year ago

Muchas Gracias Sr. Arevalo. Estamos a sus ordenes..

Andrea Tax and Financial Services LLC on Google Maps →

Business details