Window installation service · Lake Elsinore, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 25 egress window installationiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★776 Google reviews · 24 photos
94%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the punctuality, professionalism, and thorough cleanup provided by installation crews during window and glass replacement projects. Positive feedback highlights responsive office staff, accurate quotes, and high-quality workmanship that often results in repeat business. However, some lower-rated reviews cite significant issues with pricing transparency, unreturned communication regarding custom orders, and installation errors such as improper sealing that led to water damage or fogging.
Google rating: 4.9 out of 5 from 776 reviews (94% five-star).
Reviews on this page: 776 Google reviews (657 with written comments, 69 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 22, 2026.
Service: Egress Window serving Lake Elsinore, California.
Data from Google, last updated October 25, 2026.
Score profile vs other egress window installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyEgress Window Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Andy's Glass & Window Company: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Andy's Glass & Window Company: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Andy's Glass & Window Company: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Andy's Glass & Window Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Andy's Glass & Window Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Andy's Glass & Window Company: 33/100 on this factor. Category median: 98.D
33
Bar = this company · dark tick = category median.
Star ratings
776 Google reviews we collected
4.9of 5
5 stars72994%
4 stars243%
3 stars41%
2 stars41%
1 star152%
Praise vs complaints
Phrases our text analysis found in 657 written reviews
99%praise
Praise1,29999%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3833%
Reasonable6960%
Overpriced00%
Not sure87%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38830%
Quality & results29222%
Speed & response25820%
Would recommend14911%
Price & value14111%
Communication625%
Honesty & trust222%
What customers talk about
We read 657 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our installers Hugo and Ryan were on time and courteous.”
“Andy’s Glass did an exceptional job on our window replacement service.”
“…he rest of them, screens on the patio have metal rollers that sound horrible and have scratched the track, which was noted the day of installation.…”
“The installation crew arrived on time every day and worked incredibly hard through three days of temperatures over 100 degrees.”
“I highly recommend Andy’s Glass for their workmanship, reliability and customer service.”
“NEVER AGAIN!”
“I used to refer Andys Glass to all my customers before I retired from Affordable Window Coverings.”
“…will never buy another thing from them and will tell anyone there a rip off there are a lot better places to go that back the buyer Andy’s glass don’…”
“They had great communication and the technicians were friendly and respectful of our space and time.”
“Andy’s glass is reliable and honest with excellent work ethic.”
People customers mention
Manny35 reviews
Milgard28 reviews
Russ25 reviews
Fernando17 reviews
Israel17 reviews
Anthony17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Andy's Glass & Window Company for 8 kinds of job. Pick one to see what they paid and said.
Steve4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Andy’s Glass did an exceptional job on our window replacement service. From Peter the outside sales specialist, Angela the inside sales specialist and especially Manny and Mauricio who did a fantastic job on all the installations. Would highly recommend!
Dan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Our installers Hugo and Ryan were on time and courteous. They got the job done in a timely fashion.
Great priceVinyl window installation & replacement
Dawn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Andy’s glass is reliable and honest with excellent work ethic. They have been in business decades; their glass work exemplifies why that is!
Reasonable priceWindow installationCustom windows
Paul7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
My order and my install was great. I just replaced an upper window that was leaking so I’m already ready for the rain.
I used to refer Andys Glass to all my customers before I retired from Affordable Window Coverings. I would not use anyone else to work on my personal home Windows except Andys.
Thanks for the great install.
Paul Thompson
J4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We had an excellent experience with Andy’s Glass from start to finish. The installation crew arrived on time every day and worked incredibly hard through three days of temperatures over 100 degrees. They remained professional, careful and committed to doing the job well despite the heat.
The new windows are…
James11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Andy's Glass installed 33 windows at my home . These were Milgard warranty replacement windows and every aspect of my dealings with Andy's was first class. Quoting , scheduling and follow up were all timely and professional. The install took a day and a half and their install staff were very thorough , polite and…
Andy’s Glass did an exceptional job on our window replacement service. From Peter the outside sales specialist, Angela the inside sales specialist and especially Manny and Mauricio who did a fantastic job on all the installations. Would highly recommend!
We love hearing this! Peter, Angela, Manny, and Mauricio make a great team, and I’m so glad they took good care of you from start to finish. Thank you for choosing Andy’s Glass and for recommending us!
Dan Johnson2 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Andy’s glass is reliable and honest with excellent work ethic. They have been in business decades; their glass work exemplifies why that is!
Price assessment: Reasonable price
Services: Window installation, Custom windows
Response from the owner · a day ago
This means so much to us! We've worked hard to build our reputation over the years, and hearing this makes it all worth it. Thank you for your trust and support!
Paul Thompson7 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
My order and my install was great. I just replaced an upper window that was leaking so I’m already ready for the rain.
I used to refer Andys Glass to all my customers before I retired from Affordable Window Coverings. I would not use anyone else to work on my personal home Windows except Andys.
Thanks for the great install.
Paul Thompson
Response from the owner · a day ago
Your continued support over the years means so much to us, especially knowing you trusted us with your customers and now your own home! We appreciate your loyalty and are happy to have you ready for the rain. Enjoy retirement!
J MGS4 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Andy’s Glass from start to finish. The installation crew arrived on time every day and worked incredibly hard through three days of temperatures over 100 degrees. They remained professional, careful and committed to doing the job well despite the heat.
The new windows are beautiful, and the frames added an architectural design element to our home that I hadn’t expected. The difference is remarkable.
Communication was also excellent. Every question was answered promptly by email, and the company followed through professionally throughout the entire process. I highly recommend Andy’s Glass for their workmanship, reliability and customer service.
What a wonderful review! Our crews definitely battled some serious heat, and I love hearing that their hard work didn't go unnoticed. Even better that your new windows exceeded your expectations! We appreciate you taking the time to recognize our team and trusting us with your home!
James McCusker11 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Andy's Glass installed 33 windows at my home . These were Milgard warranty replacement windows and every aspect of my dealings with Andy's was first class. Quoting , scheduling and follow up were all timely and professional. The install took a day and a half and their install staff were very thorough , polite and punctual. So far the windows look great and fingers crossed will be fine for next 10 years
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · a day ago
33 windows is quite the project! I'm happy to hear our team made the process smooth from start to finish. Hopefully those windows give you many years of worry-free enjoyment! We appreciate you choosing Andy's Glass!
Jim Reed5 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Andy‘s glass was exceptional, professional, timely, and the fit and finish that they deliver was really impressive. Definitely recommend!!
Response from the owner · a day ago
We love hearing that you noticed the attention to detail! Our team takes pride in their work, so this is great feedback to share with them. Thanks for the recommendation!
Hayley Cohick2 reviewsiTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
Gabe and Fernando were super polite and professional! They did a fantastic job installing my new windows and were super proficient. Will definitely ask for them when I get the rest of my house done!
Price assessment: Great price
Services: General window replacement
Response from the owner · a day ago
Gabe and Fernando will love hearing this! I'll be sure to share your compliments with them. We'd be happy to have them back when you're ready to tackle the rest of the house. See you on the next project!
SalLocal Guide · 17 reviewsiTotal number of Google reviews Sal has written across all businesses on Google Maps, not just this one.
Installer Hugo Guevara came on time and finished replacing our shower glass flawlessly. Thank you to Hugo for representing Andy's Glass company the best in SoCal. Always a satisfied returning customer.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a day ago
Hugo is a great representation of what we strive for at Andy's Glass! We're lucky to have him on our team. Having customers like you continue to trust us with their homes is the biggest compliment. Thank you for your loyalty!
Marti Bartlett7 reviewsiTotal number of Google reviews Marti has written across all businesses on Google Maps, not just this one.
Serviceman was very pleasant, and timely. It didn't take a very long time to complete. He cleaned up his work area when done.
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · a day ago
Glad everything went smoothly! We appreciate you recognizing the little things, like being on time and leaving your home clean. Thanks for choosing Andy's Glass!
