Veterinarian · Bowling Green, OH · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%73+10.3Replies to reviews 7%92+6.5Craft & service penalty80−2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 96 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.8★★★★★427 Google reviews · 24 photos
90%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers praise the veterinary team for their compassionate communication, punctual appointments, and willingness to explain treatments in detail. Positive feedback highlights the staff's kindness during difficult moments, such as euthanasia, and their ability to keep pets calm. However, several low-star reviews criticize the practice for high pricing on routine procedures and medications, along with complaints about perceived diagnostic delays and occasional unprofessional interactions.
Google rating: 4.8 out of 5 from 427 reviews (90% five-star).
Reviews on this page: 427 Google reviews (265 with written comments, 23 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 23, 2026.
Service: Pet Service serving Bowling Green, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Animal Hospital at West Ridge: 85/100 on this factor. Category median: 79.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Animal Hospital at West Ridge: 79/100 on this factor. Category median: 71.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Animal Hospital at West Ridge: 80/100 on this factor. Category median: 96.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Animal Hospital at West Ridge: 73/100 on this factor. Category median: 94.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Animal Hospital at West Ridge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Animal Hospital at West Ridge: 92/100 on this factor. Category median: 47.A
92
Bar = this company · dark tick = category median.
Star ratings
427 Google reviews we collected
4.8of 5
5 stars38690%
4 stars174%
3 stars41%
2 stars31%
1 star174%
Praise vs complaints
Phrases our text analysis found in 265 written reviews
94%praise
Praise28994%
Complaints196%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price715%
Reasonable3574%
Overpriced12%
Not sure49%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14848%
Would recommend3913%
Speed & response3010%
Honesty & trust258%
Quality & results248%
Communication217%
Price & value217%
What customers talk about
We read 265 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing, attentive, and they alway bring your fur baby a treat when they come in 11/10 best service and the best prices Ive seen HIGHLY recommend!”
“The vet, Ashley Carlisle, has been very unprofessional and rude to us twice.”
“I will ALWAYS recommend them to anyone for vet services!”
“All around, I am very disappointed with my experience and would not recommend them as they’re not transparent on pricing and try to convince you not t…”
“They quickly respond to requests for appointments, assistance, and advice.”
“The Staff and Veterinarian genuinely cared, took time to explain treatments.”
“…inted with my experience and would not recommend them as they’re not transparent on pricing and try to convince you not to follow thru with a surgery…”
“Our recently adopted dog Maggie had a wonderful experience with Dr.”
“PLUS: My dogs always receive great care and the providers are kind and communicate well about the health of my dogs.”
“…gnoses him, even after bringing up the possibility of cushings I was ignored.…”
“Absolutely great and very reasonable priced and got my fur baby in the same day, even though I was a new client!”
“Pricey but good service”
People customers mention
Dave35 reviews
Carlisle9 reviews
Holley8 reviews
Vet7 reviews
Von7 reviews
Beau6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JackLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Amazing, attentive, and they alway bring your fur baby a treat when they come in 11/10 best service and the best prices Ive seen HIGHLY recommend!!
Great price
WendyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The Staff and Veterinarian genuinely cared, took time to explain treatments. I am so impressed and appreciative, thank you ❤️
Reasonable price
Laura4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can’t begin to express my family’s gratitude to the staff of West Ridge. Dr. Dave and Greer made the saddest day for our family so much easier with their compassion, kindness and professionalism. We had to say goodbye to Brutus today and because of everyone’s kindness our hearts hurt less. Thank you again from the…
Great price
KatieLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Carlisle is a kind and thoughtful vet who shows genuine interest in the well being of our dogs.
Nancy14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The best care my Boston Terrier has ever received. Everyone cares in this office. From reception and techs to vets. Absolutely the best. Dr. Carlisle and Doctor Dave really know their stuff.
KennyLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Not only did These Angels saved my Dog Ham, they were VERY reassuring as I was a absolute mess worrying about my best friend. I will ALWAYS recommend them to anyone for vet services!
Amazing, attentive, and they alway bring your fur baby a treat when they come in 11/10 best service and the best prices Ive seen HIGHLY recommend!!
Price assessment: Great price
Response from the owner · 3 days ago
Jack, we're so glad you had a great experience with us. It's wonderful to hear that you value our service and prices. We look forward to seeing you and your pet again!
WendyLocal Guide · 16 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
The Staff and Veterinarian genuinely cared, took time to explain treatments. I am so impressed and appreciative, thank you ❤️
Price assessment: Reasonable price
Response from the owner · a week ago
We're thrilled to hear that you felt well cared for by our team, Wendy. Your feedback is greatly appreciated, and we look forward to serving you and your pet in the future!
Helen KilleLocal Guide · 39 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
I can’t begin to express my family’s gratitude to the staff of West Ridge. Dr. Dave and Greer made the saddest day for our family so much easier with their compassion, kindness and professionalism. We had to say goodbye to Brutus today and because of everyone’s kindness our hearts hurt less. Thank you again from the bottom of our hearts for the exceptional treatment and respect you showed our fur baby as he crossed the Rainbow Bridge.
Price assessment: Great price
Response from the owner · a month ago
Our deepest condolences to you and your family, Laura. We're grateful that Dr. Dave and Greer could provide comfort during such a difficult time. It's heartening to know that Brutus was treated with the care and respect he deserved. If you need anything, please don't hesitate to reach out.
Angie BradfordLocal Guide · 24 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
A very knowledgeable staff who cares about our pets
Price assessment: Reasonable price
Response from the owner · a month ago
We're thrilled to hear that you value the care and knowledge our team provides, Amy. Your feedback means a lot to us, and we can't wait to welcome you and your pets back!
Katie VetellLocal Guide · 17 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Dr. Carlisle is a kind and thoughtful vet who shows genuine interest in the well being of our dogs.
Response from the owner · a month ago
Thank you for your kind words about Dr. Carlisle, Katie. We're happy to hear that our team's commitment to your dogs' well-being is valued. We look forward to seeing you and your pets again soon.
Nancy Boggs14 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
The best care my Boston Terrier has ever received. Everyone cares in this office. From reception and techs to vets. Absolutely the best. Dr. Carlisle and Doctor Dave really know their stuff.
Response from the owner · 2 years ago
Nancy, thank you so much for taking the time to leave this awesome review. We really appreciate you. Please let us know what we can do for you in the future!
Kenny NutterLocal Guide · 26 reviewsiTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
Not only did These Angels saved my Dog Ham, they were VERY reassuring as I was a absolute mess worrying about my best friend. I will ALWAYS recommend them to anyone for vet services!
Price assessment: Reasonable price
Response from the owner · 2 months ago
It's wonderful to hear that our team could support both you and Ham, Kenny. Thank you for your heartfelt recommendation. We wish you and your furry friend continued health and happiness!
