Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%15+1.1Craft & service penalty73−2.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Ann's Salon

Troy, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 hair removal services · 4.8★ from 208 Google reviews

Report card

Percentile vs other hair removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ann's Salon is better than 86% of hair removal services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ann's Salon is better than 88% of hair removal services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ann's Salon is better than 73% of hair removal services.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ann's Salon is better than 92% of hair removal services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ann's Salon is better than 100% of hair removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ann's Salon is better than 15% of hair removal services.F
15

Reviews for your job

Customers hired Ann's Salon for 8 kinds of job.

Ann's Salon for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.46
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$41–$57
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6

All 46 Google reviews tagged “Haircut” · showing 40

Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Ann was amazing. Had my hair styled after not getting a haircut for over a year and I had no idea what to ask for. She Ann-alyzed my hair type like some kind of tonsorial wizard/engineer and made it come out beautiful. I haven't felt this pretty since I was a little girl.

Paid $20–40HaircutHairstyling
Shay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The environment is like family. The girls that work there & the owner are so sweet. My son came with me to get my hair done & they were soo good with him. Mo was ofc my styler & we go way back to our teen years but her work is outstanding. She did an amazing job with my sons hair as well since hes not too fond of…

HaircutService not listed
Azlan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing for emo/alternative looks! Everyone is super nice and go over and beyond with their service. Definitely recommend.

HaircutHairstyling
Mariah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've known Emily for years, and she's the only one I trust to touch my head so I went wherever she was out of. And let me just say, Ann's Salon was the best place she could've picked. The atmosphere is incredible. Everyone chimes into conversations, you'll never not hear someone singing or laughing. They truly make…

HaircutHairstyling
Jenna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had the best salon experience today. Everyone in the salon was friendly and the atmosphere was comfortable and fun. Mo did a fantastic job. I haven't been this happy with my hair in years. The cut and color were exactly what I wanted.

Paid $120–140HaircutHairstylingService not listed
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Came in with my self-esteem in the gutter And a lot on my mind. My hair is normally much blonder than it has been the last couple years and I got used to seeing my face one way, Went in for some highlights and a cut and Left with a huge smile on my face and more confident than I have been in years. Mo did an amazing job! Thank you so much.

Paid $120–140HaircutHairstylingService not listed
DaveLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Just awesome! They are just great people and always so pleasant and cheerful.

Paid $1–20Haircut
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Such a great place for salon services. Lots of smiles, laughs and a perfect cut and style.

Paid $20–40HaircutHairstyling
JeremyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Although I do not have any direct experience with this business, my wife goes here exclusively to have her hair taken care of in any capacity that she needs and she has had nothing but good things to say about the location and the staff. Anytime that I have heard her speak about them, she has remarked about how…

Paid $80–100HaircutHairstyling
CLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Have been getting my hair cut here for a very long time. Very fun staff and great cuts.

Paid $1–20Haircut
Shevaun1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mo saved my life bro

Paid $20–40HaircutHairstyling
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mo is fantastic at cutting men’s hair. Everything perfectly even and clean. Would definitely recommend to other guys as well looking for a maintenance cut!

Paid $20–40Haircut
KellyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First time at this salon. My haircut was amazing and the staff was friendly and will definitely be back.

Paid $40–60Haircut
alphaLocal Guide · 212 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My best friend from childhood and cousin have gone here for years. I've gone a couple times throughout the years and it's always a very nice family atmosphere. They were also able to fit in my daughter and I last minute one day which super wonderful and appreciated.

Paid $20–40Haircut
TerriLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Nice atmosphere, friendly people, competent stylists. We will be back.

HaircutShampoo & conditioning
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Always have great service here. I’ve been going here for 4 years and they always make me feel welcomed, and my hair always looks great after! Can’t recommend enough.

Paid $40–60HaircutShampoo & conditioning
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

In the past month, I went there for the first time and the hairdresser did an excellent job on my hair. She had it the right length that I wanted it and the style stood a great job. The other customers that were there getting hair eyes looks great awesome.

HaircutShampoo & conditioning
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Took my 12 year old grandson to get his hair cut.He loves his cut.and so doesn't his mom and I. He says that's the best place he ever got his hair cut.we thank you so much.

Haircut
ChristinaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My hair is absolutely perfect. It has never looked better.

Paid $120–140HaircutShampoo & conditioningBlowouts
TLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great for men's hair too. Lively atmosphere, easy parking, walk in or appointment.

Paid $1–20Haircut
bolormaa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Everyone is friendly and the services are great, especially Emily. She has been doing my hair for few years and always gets it right.

Paid $80–100HaircutShampoo & conditioning
JesLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I absolutely love my new cut - could not be happier

Paid $20–40HaircutShampoo & conditioning
AdrieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Ann's took my sister and I in and let my nephew hangout in their shop.They were so kind and funny and each stylist did a great job.Thank you to everyone, from the front desk to the back!

HaircutShampoo & conditioning
Rayvan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely loved the experience, definitely recommend and will be coming back ❤️❤️❤️❤️

HairstylingHaircut
Gabrielle13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time coming to this salon and first time highlights here. I really enjoy the ladies here, I’ve been seen by Cassie both times, she works with you and helps you get the hair you want! Super happy with my experiences, I’ve told all my friends about this salon! Prices are also fantastic, what more can you ask for!

Haircut
AlmirLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Went in about 3x very happy with each cut! Everyone is very friendly and professional definitely my go to spot. Total recommendation! ⭐️⭐️⭐️⭐️⭐️

Haircut
Lyndsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is, hands down the best hair salon! I spent years trying to find a hairstylist that I was happy with every single time. I found Ann and I’m never going anywhere else! She is the sweetest, kindest, and knowledgeable hairstylist (and friend)! The shop is always clean, neat, and everyone is beyond friendly. You won’t regret making this your hair salon!

BalayageHairstylingHaircut
Shannon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely love how I look and feel everytime I leave! Their the best! The vibe is so nice there. Can't wait for my next appointment. 💜

HairstylingHaircut
Leslie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love Emily at Ann's Salon! Great haircut - CONSISTANTLY - which can be hard to find, and she does amazing color! All the stylists do great work and I recommend them to friends.

BalayageBlowoutsHaircut
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've seen Ann a few times now, and as someone who has had multiple hair stylists throughout the world, she is one of my very favorite! She listens when I describe what kind of cut I'd like and she always stops during the cut to see if it's where I want to be going. She makes SURE she's giving you the cut you want.…

HairstylingHaircut
carla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Emily our beautician was awesome!!! She took really good care of my daughter, she was very kind and did an amazing job following the picture of what we wanted done! We will def be going back to emily in the future 😊

Haircut+ Professionalism
Kelsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love how my hair came out and she’s super nice. I will definitely be coming again.

Customer photo from Kelsey's review
HairstylingHaircut
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Provided me with outstanding service. The staff was really friendly, outstanding customer service, knowledgeable and willing to go the extra mile to make sure I was completely satisfied. Would recommend to anyone that is looking to get a haircut. By far one of the best places I will be going back again and having them cut my hair again.

HairstylingHaircut
Amber6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Came in and got a balayage done by mo and she was absolutely incredible above and beyond to satisfy my hair needs… couldn’t have asked for a better hair stylist. Made me feel right at home will definitely be back. Thank you ladies for an awesome experience

BalayageHairstylingHaircut
LauriLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have had so many bad experiences with a stylist not "listening" to me when I describe what I want done with my hair. When my friend suggested I give Ann a try, I was skeptical. I've been back several times now - sometimes just walking in. Each time, any of the stylists were more than willing to take the time to…

HairstylingHaircut
Karin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Emily and the staff at Ann’s is ALWAYS friendly and VERY fun place to have my hair done. The owner is fantastic she is funny

HairstylingHaircut
LisaLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Finally was able to go get my hair done again today!! 1-7-22 I am ALWAYS HAPPY & PLEASED with my hair no matter if it is for coloring/ highlights or hair cut/styled. The salon is always clean and the people are Fantastic! Moe & Ann are great at their craft and take great pride in their work! Thank you once again…

Haircut
Ariel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am forever grateful for my friend introducing me to Ann's years ago. I've been using Ann as my hair stylist for years now and she never fails. Just had my hair done last week and as always knocked it out of the park (my profile pic is it) Every time I go in everyone is upbeat and cheery and include you in…

HairstylingHaircut+ Cleanliness+ Quality+ Professionalism
wendi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ann's salon by far is the best! I have been going there for years and have never had a bad experience. When you walk in you are always greeted as if you are family. The salon is always clean and friendly. I would recommend for anyone who hasn't tired it yet to make an appointment!

HairstylingHaircutWaxing+ Cleanliness+ Professionalism+ Value
Maurice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My whole family and I have been coming here for a long time and every single time it’s been a great atmosphere. Ann and her staff have always been very fun and professional and the salon is always clean as can be! Quick and efficient! Best around! Great prices!

HairstylingHaircut+ Punctuality+ Cleanliness+ Quality

Show more haircut reviews (6 more) →

Price

$35-40% vs typical hair removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut46$41–$57
Hairstyling41$32–$129
Shampoo & conditioning9$53–$60
Balayage5—
Blowouts2—
Waxing2$63–$76
Hair extensions2—
Tanning2—

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