iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%15+1.1Craft & service penalty73−2.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 30 hair removal servicesiPosition by Experts Score among all companies we track in this category. · better than 10%
4.8★★★★★208 Google reviews · 24 photos
90%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$35typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers frequently highlight the friendly, family-like atmosphere and skilled haircuts, noting that staff are punctual with appointments and offer reasonable pricing. However, several low-star reviews cite specific instances of uneven cuts, poor color blending, and significant discrepancies between quoted and final prices, indicating occasional inconsistencies in technical execution and communication.
Google rating: 4.8 out of 5 from 208 reviews (90% five-star).
Reviews on this page: 208 Google reviews (156 with written comments, 9 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 25, 2026.
Service: Hair Removal Service serving Troy, New York.
Data from Google, last updated October 29, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Ann's SalonHair Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ann's Salon: 86/100 on this factor. Category median: 94.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ann's Salon: 88/100 on this factor. Category median: 91.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ann's Salon: 73/100 on this factor. Category median: 99.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ann's Salon: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ann's Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ann's Salon: 15/100 on this factor. Category median: 80.F
15
Bar = this company · dark tick = category median.
Star ratings
208 Google reviews we collected
4.8of 5
5 stars18790%
4 stars136%
3 stars00%
2 stars52%
1 star31%
Praise vs complaints
Phrases our text analysis found in 156 written reviews
97%praise
Praise17097%
Complaints53%
Price
What customers reported paying
$35-40% vs typical hair removal services
Middle half of what 19 customers paid ($23–$91) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6839%
Quality & results4023%
Would recommend2917%
Price & value2514%
Honesty & trust53%
Speed & response42%
Communication42%
What customers talk about
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She Ann-alyzed my hair type like some kind of tonsorial wizard/engineer and made it come out beautiful.”
“She did an amazing job with my sons hair as well since hes not too fond of getting it done.”
“I would recommend the salon to anyone I know asking for a great atmosphere, family vibes, & very silly but most importantly very professional.”
“Customer service is excellent, atmosphere is fun, & prices are extremely reasonable.”
“She quoted one price, and then charged me $100 MORE.”
“I've known Emily for years, and she's the only one I trust to touch my head so I went wherever she was out of.”
“The team was so kind, welcoming, and made us feel comfortable right away, even with the situation we walked in with.”
“They actually care they listen intently and explain the process to you.”
People customers mention
Emily7 reviews
Cassie6 reviews
Moe3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ann's Salon for 8 kinds of job. Pick one to see what they paid and said.
TTom5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Ann was amazing. Had my hair styled after not getting a haircut for over a year and I had no idea what to ask for. She Ann-alyzed my hair type like some kind of tonsorial wizard/engineer and made it come out beautiful. I haven't felt this pretty since I was a little girl.
Paid $20–40HaircutHairstyling
JJenna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had the best salon experience today. Everyone in the salon was friendly and the atmosphere was comfortable and fun. Mo did a fantastic job. I haven't been this happy with my hair in years. The cut and color were exactly what I wanted.
Paid $120–140HaircutHairstylingService not listed
MMary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Came in with my self-esteem in the gutter And a lot on my mind. My hair is normally much blonder than it has been the last couple years and I got used to seeing my face one way, Went in for some highlights and a cut and Left with a huge smile on my face and more confident than I have been in years. Mo did an amazing job! Thank you so much.
Paid $120–140HaircutHairstylingService not listed
PPatricia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Such a great place for salon services. Lots of smiles, laughs and a perfect cut and style.
Paid $20–40HaircutHairstyling
JJeremyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Although I do not have any direct experience with this business, my wife goes here exclusively to have her hair taken care of in any capacity that she needs and she has had nothing but good things to say about the location and the staff. Anytime that I have heard her speak about them, she has remarked about how…
Paid $80–100HaircutHairstyling
CCLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Have been getting my hair cut here for a very long time. Very fun staff and great cuts.
Ann was amazing. Had my hair styled after not getting a haircut for over a year and I had no idea what to ask for. She Ann-alyzed my hair type like some kind of tonsorial wizard/engineer and made it come out beautiful. I haven't felt this pretty since I was a little girl.
Price: $20–40
Services: Haircut, Hairstyling
Atmosphere: Energetic
Maintenance: Pristine
S
Shay Elizabeth1 reviewiTotal number of Google reviews Shay has written across all businesses on Google Maps, not just this one.
The environment is like family. The girls that work there & the owner are so sweet. My son came with me to get my hair done & they were soo good with him. Mo was ofc my styler & we go way back to our teen years but her work is outstanding. She did an amazing job with my sons hair as well since hes not too fond of getting it done.. Im not sure of the one lady who recently cut his hair was fabulous too. My son has issues with scissors near his face or hair & he allowed her to use them. I would recommend the salon to anyone I know asking for a great atmosphere, family vibes, & very silly but most importantly very professional. Thank you for being amazing!!!! You ladies deserve the world..
Services: Haircut, Service not listed
Atmosphere: Relaxing, Energetic, Modern, Cozy, Other
Maintenance: Pristine
D
Deborah Morra3 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Great place to go. Girls are very friendly and always have you laughing. Great environment. I have been coming her for years. Emily always knows my hair style and I frequently get highlights and lowlights. Never leave disappointed.
Atmosphere: Relaxing
Maintenance: Well-kept
A
Azlan Ambrosi1 reviewiTotal number of Google reviews Azlan has written across all businesses on Google Maps, not just this one.
I had the most WONDERFUL!!!!!!!!!!! Exspirence at Ann's salon today. CASSIE did such an amazing job on my hair !!!!!!!!! I had a foil and hair cut and I have never been more pleased !!!!!!!!! This will be my hair salon from today moveing forward!!!!!!!!! I can't say enough good things about these beautiful ladies they all were so kind and just so welcoming. EVERYONE needs to hear about this amazing talented salon and go there!!!!!!! You will love the out come 🥰
M
Mariah Liuzzi2 reviewsiTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
I've known Emily for years, and she's the only one I trust to touch my head so I went wherever she was out of. And let me just say, Ann's Salon was the best place she could've picked. The atmosphere is incredible. Everyone chimes into conversations, you'll never not hear someone singing or laughing. They truly make you feel like family. I've spent hours there a few times and it sometimes doesn't even feel like hours had gone by. They say that 'time flies when you're having fun' and Ann's Salon is the epitome of that. And Emily, I can't say enough about her, she is truly incredible. Like i said, she's the only person I have ever trusted to touch my head and she has never let me down. So much so, that I'll tell her a general idea I had, and then tell her I trust her to get into the nitty gritty specifics with it and do whatever she thinks will look the best and she has done an outstanding job every. single. time. And Ann herself is a hoot. A beautiful person not only on the outside but her personality and spirit reflect it too. I absolutely adore the entire staff, I truly do. So if you're ever looking for a new salon with a fun and friendly atmosphere, experience and quality that's worth not only your hard earned money but your time as well, I promise you Ann's Salon will not let you down.
Services: Haircut, Hairstyling
J
Jenna Hennessey7 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Had the best salon experience today. Everyone in the salon was friendly and the atmosphere was comfortable and fun. Mo did a fantastic job. I haven't been this happy with my hair in years. The cut and color were exactly what I wanted.
Price: $120–140
Services: Haircut, Hairstyling, Service not listed
M
Mary Fiero3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Came in with my self-esteem in the gutter And a lot on my mind. My hair is normally much blonder than it has been the last couple years and I got used to seeing my face one way, Went in for some highlights and a cut and Left with a huge smile on my face and more confident than I have been in years. Mo did an amazing job! Thank you so much.
Price: $120–140
Services: Haircut, Hairstyling, Service not listed
D
Dave BrunLocal Guide · 107 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
