Hair removal service · Troy, NY · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 30 hair removal servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★121 Google reviews · 6 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Stephanie Susi Electrolysis & Laser five stars based on 121 reviews, highlighting the provider's extensive knowledge and thorough explanations of laser and electrolysis processes. Clients frequently note the comfortable atmosphere, personalized treatment plans, and reasonable pricing, including available payment options. While most feedback is positive, one low-star review criticized appointment cancellations and the provider leaving sessions to answer phones, which resulted in dissatisfaction with the overall experience.
Google rating: 5.0 out of 5 from 121 reviews (99% five-star).
Reviews on this page: 121 Google reviews (117 with written comments, 1 with photos).
Owner responses: the business replied to 24% of reviews.
Most recent review: October 23, 2026.
Service: Hair Removal Service serving Troy, New York.
Data from Google, last updated October 29, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHair Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stephanie Susi Electrolysis & Laser: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stephanie Susi Electrolysis & Laser: 96/100 on this factor. Category median: 91.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stephanie Susi Electrolysis & Laser: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stephanie Susi Electrolysis & Laser: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
121 Google reviews we collected
5.0of 5
5 stars12099%
4 stars00%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
97%praise
Praise25397%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1869%
Reasonable831%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9135%
Would recommend6826%
Quality & results3413%
Communication2510%
Price & value176%
Honesty & trust145%
Speed & response135%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is so knowledgeable and truly cares about what she’s doing.”
“Highly recommend Steph to anyone considering laser hair removal!”
“But never again would I go to someone like this.”
“She explains everything really thoroughly and makes sure to get you the best results.”
“Very knowledgeable, takes her time to explain everything.”
“Furthermore, her pricing is transparent, reasonable, and flexible—a stark contrast to the shockingly high prices and pressure tactics of chain med-spas.”
“She genuinely wants the best for her clients and that’s evident from day one.”
“For context, I’m Indonesian and naturally have thick black hair, so I wasn’t expecting results this quickly.”
People customers mention
Gray9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stephanie Susi Electrolysis & Laser for 1 kind of job. Pick one to see what they paid and said.
KKaylyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
If you’re looking for laser hair removal, Stephanie is the person to go to! She is so knowledgeable and truly cares about what she’s doing. I kept seeing so many laser horror stories and during our consultation she eased all my worries. She showed me pictures of different women she’s worked on with all different…
NNicole4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
When I first moved to the Capital Region Steph was one of the first few people I met. I am so grateful I have had the opportunity to meet her, she has drastically increased my confidence with her laser treatments. She truly is so educated and makes sure you are comfortable throughout all the treatments. She is so…
Great priceLaser hair removal
SSamantha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Stephanie is the best! She explains everything really thoroughly and makes sure to get you the best results. I would recommend her to anyone!
Reasonable priceLaser hair removal
NNoe1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Stephanie is the best! My experience with her was amazing! She is very kind, courteous and special. She most definitely knows what she is doing! Because of her, the dark shade around my mustache area is gone for good!!! Thank you Steph for assisting me and helping me have a much younger and handsome look to my face.
Great priceLaser hair removal
MMutti6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Steph has been amazing! I’ve completed 5 laser hair removal sessions (Brazilian and underarm) with her so far, and I’m already seeing a noticeable difference. For context, I’m Indonesian and naturally have thick black hair, so I wasn’t expecting results this quickly.
My hair still grows, but it’s less dense and…
Reasonable priceLaser hair removal
MMeghan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Steph has been awesome throughout my laser experience. She genuinely wants the best for her clients and that’s evident from day one. Would highly recommend her to anyone!
If you’re looking for laser hair removal, Stephanie is the person to go to! She is so knowledgeable and truly cares about what she’s doing. I kept seeing so many laser horror stories and during our consultation she eased all my worries. She showed me pictures of different women she’s worked on with all different skin tones, which was really important to me when I was searching for a provider. I’ve seen such a reduction/elimination in hair from the beginning of our treatments. Definitely recommend coming to see her.
N
Nicole4 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
When I first moved to the Capital Region Steph was one of the first few people I met. I am so grateful I have had the opportunity to meet her, she has drastically increased my confidence with her laser treatments. She truly is so educated and makes sure you are comfortable throughout all the treatments. She is so kind hearted and puts so much of her effort/time into her clients, she also has some of the best recommendations for things to do/see in the area!
Price assessment: Great price
Services: Laser hair removal
S
Samantha Bishop3 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Stephanie is the best! My experience with her was amazing! She is very kind, courteous and special. She most definitely knows what she is doing! Because of her, the dark shade around my mustache area is gone for good!!! Thank you Steph for assisting me and helping me have a much younger and handsome look to my face.
Price assessment: Great price
Services: Laser hair removal
M
Mutti Anggitta6 reviewsiTotal number of Google reviews Mutti has written across all businesses on Google Maps, not just this one.
Steph has been amazing! I’ve completed 5 laser hair removal sessions (Brazilian and underarm) with her so far, and I’m already seeing a noticeable difference. For context, I’m Indonesian and naturally have thick black hair, so I wasn’t expecting results this quickly.
My hair still grows, but it’s less dense and doesn’t grow nearly as long as it used to. Shaving is easier, and my skin feels incredibly smooth. I’ve also noticed fewer ingrown hairs and much less irritation.
On top of that, Steph is so friendly and fun and of course professional, knowledgeable, and always happy to answer any questions I have.
I’m very happy with my results so far and look forward to continuing my treatments. Highly recommend Steph to anyone considering laser hair removal!
Price assessment: Reasonable price
Services: Laser hair removal
M
Meghan Donohue4 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Steph has been awesome throughout my laser experience. She genuinely wants the best for her clients and that’s evident from day one. Would highly recommend her to anyone!
Services: Laser hair removal
K
Kayla M1 reviewiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Stephanie is a God send! Having pcos excessive hair is not easy to deal with and can be embarrassing, but thankfully Steph knows exactly what she’s doing! I’m so glad I found her! She makes you feel so comfortable with the whole process, having someone who loves what they do and truly cares about your results is refreshing, I always look forward to my appointments! She has helped tremendously, I can’t thank her enough. You will not find better and can’t beat the pricing!
Price assessment: Great price
Services: Laser hair removal
A
alyssa morin3 reviewsiTotal number of Google reviews alyssa has written across all businesses on Google Maps, not just this one.
I have been one of her clients for over a year now and my results are life changing. I enjoy my sessions with Stephanie. She is very nice and makes every session comfortable and easy. I would recommend her to anyone. If you or anyone struggle with razor bumps or ingrowns, investing in laser hair removal with Stephanie is the best option.
Price assessment: Reasonable price
Services: Laser hair removal
V
Vasso Pottet3 reviewsiTotal number of Google reviews Vasso has written across all businesses on Google Maps, not just this one.
Stephanie is exceptional!
Very knowledgeable, takes her time to explain everything. Sets realistic expectations upfront so there is no guessing as to what is going to happen.
Very personable and makes you feel at ease from the first interaction, like you have known her your whole life.
I cannot recommend her enough! You will not be disappointed!
• Add photos
Price assessment: Great price
Services: Laser hair removal
L
Lindsay F1 reviewiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
I have been going to Stephanie for chin hair removal for almost one year. She is extremely professional, knowledgeable and takes the time to explain the process and provides options to create the best outcome for your journey. She also has payment plan options which are very helpful these days. I highly recommend Stephanie for all the services she provides.
