Waxology Brows + Waxing

Waxing hair removal service · Troy, NY · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 30 hair removal servicesPosition by Experts Score among all companies we track in this category. · better than 76%
5.0 ★★★★★ 61 Google reviews · 4 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
Sep 2026latest review

Waxology Brows + Waxing at a glance

Google reviewers rate Waxology Brows + Waxing five stars based on sixty-one reviews. Clients describe brow waxing, Brazilian services, and microblading, noting the studio's clean environment and reasonable pricing. Recurring themes include punctual appointments, clear communication about the process, and a comfortable atmosphere that reduces anxiety. No low-star excerpts were provided to identify specific criticisms.

  • Google rating: 5.0 out of 5 from 61 reviews (100% five-star).
  • Reviews on this page: 61 Google reviews (58 with written comments, 2 with photos).
  • Owner responses: the business replied to 66% of reviews.
  • Most recent review: September 18, 2026.
  • Service: Hair Removal Service serving Troy, New York.

Data from Google, last updated October 29, 2026.

Score profile vs other hair removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 97 (median 91)Momentum: 100 (median 100)
Waxology Brows + WaxingHair Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waxology Brows + Waxing: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waxology Brows + Waxing: 97/100 on this factor. Category median: 91.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waxology Brows + Waxing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.

Star ratings

61 Google reviews we collected

  • 5 stars61100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 58 written reviews

  • Praise7093%
  • Complaints57%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2635%
  • Would recommend2229%
  • Quality & results1317%
  • Speed & response57%
  • Honesty & trust45%
  • Price & value34%
  • Communication23%

What customers talk about

We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She is so personable and kind, my brows look amazing.”
  • “I would recommend her to anyone looking for a top tier wax.”
    “Cannot recommend Leanne enough.”
  • “Leanne does such a great job with my brows and takes her time.”
  • “Leanne is a skilled professional with a warm, friendly manner that put me at ease immediately.”
  • “I trust her completely with my brows, which says everything because I’m super particular about them.”
  • “Her experience and skills surpass anyone else in the industry, and her prices are SO reasonable.”
  • “During my first visit with her a couple years ago, she took the time to really explain what her recs were and listened to how I wanted things to look.”

People customers mention

  • Leanne 33 reviews
  • Brazilian 7 reviews
  • Brazilians 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Waxology Brows + Waxing for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Shannon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Got my brows waxed by Leanne & will definitely be back! She is so personable and kind, my brows look amazing. Her space is so clean and inviting.

Hayley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Leanne is the best! She makes you feel so comfortable and talks you through the entire process. Her studio is so cute and very clean. I would recommend her to anyone looking for a top tier wax. Go see Leanne!

AmyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leanne is a skilled professional with a warm, friendly manner that put me at ease immediately. Her location is convenient, she sends instructions about parking and exactly how to find her in the building, and her website has FAQs and other valuable information. The treatment room is relaxing and clean, and she…

kristina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have been seeing Leanne for a few years now and I couldn’t be happier. She recently moved from Saratoga to Latham into a beautiful new studio space. Leanne always makes me feel super comfortable, and she’s got the best amenities! The space is super clean and fresh. It always feels luxurious and high end without…

Hannah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing person & waxologist! Haven’t had a wax in years and she is the GOLD standard. Thank you Leanne ❤️

NicoleLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Leanne did a spectacular job on my eyebrow wax and shape. She is professional, kind, and very good at what she does. She had my brows looking absolutely on fleek! I will definitely be returning to her regularly for my eyebrows and any future waxing needs. Thank you, Leanne! 😊

Photos

Customer reviews

5.0 ★★★★★ 61 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shannon Malchoff7 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got my brows waxed by Leanne & will definitely be back! She is so personable and kind, my brows look amazing. Her space is so clean and inviting.

Tony2 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best brazillian ever!

Liz Bogo4 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic experience every time. Highly knowledgeable and professional.

Hayley McGuirk4 reviewsTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leanne is the best! She makes you feel so comfortable and talks you through the entire process. Her studio is so cute and very clean. I would recommend her to anyone looking for a top tier wax. Go see Leanne!

AmyLocal Guide · 51 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leanne is a skilled professional with a warm, friendly manner that put me at ease immediately. Her location is convenient, she sends instructions about parking and exactly how to find her in the building, and her website has FAQs and other valuable information. The treatment room is relaxing and clean, and she even has thoughtful touches like free water and snacks. The pricing is very reasonable, too. I love my brows and am going to return to her for regular maintenance. I already scheduled another service as well. Thank you, Leanne!

kristina vedder4 reviewsTotal number of Google reviews kristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been seeing Leanne for a few years now and I couldn’t be happier. She recently moved from Saratoga to Latham into a beautiful new studio space. Leanne always makes me feel super comfortable, and she’s got the best amenities! The space is super clean and fresh. It always feels luxurious and high end without being pretentious. Super comfortable here and would recommend anybody to come see her!

Hannah Fitzgerald6 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing person & waxologist! Haven’t had a wax in years and she is the GOLD standard. Thank you Leanne ❤️

Nicole VLocal Guide · 103 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leanne did a spectacular job on my eyebrow wax and shape. She is professional, kind, and very good at what she does. She had my brows looking absolutely on fleek! I will definitely be returning to her regularly for my eyebrows and any future waxing needs. Thank you, Leanne! 😊

Sara4 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow!! Leanne at Waxology is the most amazing wax specialist I have ever been to!!! Her studio is very spacious and super clean. She really made me feel comfortable and confident :) I love going here and I won’t go anywhere else

  • Services: Brazilian waxing, Eyebrow waxing
Response from the owner · 4 years ago

Thank you!!

Ang R5 reviewsTotal number of Google reviews Ang has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Waxology is an MUST GO TO! Absolutely amazing all around! Leanne provides such a welcoming energy during the service and my brows look absolutely amazing and I have never been happier, she has me as a client for life 💗 if I could give more stars I absolutely would!!!

Response from the owner · 4 years ago

Thank you Angela!!

Waxology Brows + Waxing on Google Maps →

Business details

  • Service area: Troy, NY