Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%15+1.1Craft & service penalty73−2.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Ann's Salon

Troy, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 hair removal services · 4.8★ from 208 Google reviews

Report card

Percentile vs other hair removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ann's Salon is better than 86% of hair removal services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ann's Salon is better than 88% of hair removal services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ann's Salon is better than 73% of hair removal services.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ann's Salon is better than 92% of hair removal services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ann's Salon is better than 100% of hair removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ann's Salon is better than 15% of hair removal services.F
15

Reviews for your job

Customers hired Ann's Salon for 8 kinds of job.

Ann's Salon for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$32–$129
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 41 Google reviews tagged “Hairstyling” · showing 20

Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Ann was amazing. Had my hair styled after not getting a haircut for over a year and I had no idea what to ask for. She Ann-alyzed my hair type like some kind of tonsorial wizard/engineer and made it come out beautiful. I haven't felt this pretty since I was a little girl.

Paid $20–40HaircutHairstyling
Azlan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing for emo/alternative looks! Everyone is super nice and go over and beyond with their service. Definitely recommend.

HaircutHairstyling
Mariah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've known Emily for years, and she's the only one I trust to touch my head so I went wherever she was out of. And let me just say, Ann's Salon was the best place she could've picked. The atmosphere is incredible. Everyone chimes into conversations, you'll never not hear someone singing or laughing. They truly make…

HaircutHairstyling
Jenna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had the best salon experience today. Everyone in the salon was friendly and the atmosphere was comfortable and fun. Mo did a fantastic job. I haven't been this happy with my hair in years. The cut and color were exactly what I wanted.

Paid $120–140HaircutHairstylingService not listed
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Came in with my self-esteem in the gutter And a lot on my mind. My hair is normally much blonder than it has been the last couple years and I got used to seeing my face one way, Went in for some highlights and a cut and Left with a huge smile on my face and more confident than I have been in years. Mo did an amazing job! Thank you so much.

Paid $120–140HaircutHairstylingService not listed
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Such a great place for salon services. Lots of smiles, laughs and a perfect cut and style.

Paid $20–40HaircutHairstyling
JeremyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Although I do not have any direct experience with this business, my wife goes here exclusively to have her hair taken care of in any capacity that she needs and she has had nothing but good things to say about the location and the staff. Anytime that I have heard her speak about them, she has remarked about how…

Paid $80–100HaircutHairstyling
Shevaun1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mo saved my life bro

Paid $20–40HaircutHairstyling
Rayvan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely loved the experience, definitely recommend and will be coming back ❤️❤️❤️❤️

HairstylingHaircut
Tori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a color emergency and I was able to get in the same day. Not only did she fix my hair but I also got to get the look I originally wanted!!

Hairstyling
Lyndsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is, hands down the best hair salon! I spent years trying to find a hairstylist that I was happy with every single time. I found Ann and I’m never going anywhere else! She is the sweetest, kindest, and knowledgeable hairstylist (and friend)! The shop is always clean, neat, and everyone is beyond friendly. You won’t regret making this your hair salon!

BalayageHairstylingHaircut
Jasmine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

New to the area, and looked carefully on the salons locally. I went in for an estimate one day and immediate attention to customers. Ann is amazing with her service, jokes, and professionalism. Booked an appointment and Ann did an amazing job listening to my needs, repeating it back to me to be clear. Did a color…

Customer photo from Jasmine's reviewCustomer photo from Jasmine's reviewCustomer photo from Jasmine's reviewCustomer photo from Jasmine's review
Eyebrow beautificationHairstylingShampoo & conditioning
Shannon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely love how I look and feel everytime I leave! Their the best! The vibe is so nice there. Can't wait for my next appointment. 💜

HairstylingHaircut
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've seen Ann a few times now, and as someone who has had multiple hair stylists throughout the world, she is one of my very favorite! She listens when I describe what kind of cut I'd like and she always stops during the cut to see if it's where I want to be going. She makes SURE she's giving you the cut you want.…

HairstylingHaircut
Kelsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love how my hair came out and she’s super nice. I will definitely be coming again.

Customer photo from Kelsey's review
HairstylingHaircut
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Provided me with outstanding service. The staff was really friendly, outstanding customer service, knowledgeable and willing to go the extra mile to make sure I was completely satisfied. Would recommend to anyone that is looking to get a haircut. By far one of the best places I will be going back again and having them cut my hair again.

HairstylingHaircut
Amber6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Came in and got a balayage done by mo and she was absolutely incredible above and beyond to satisfy my hair needs… couldn’t have asked for a better hair stylist. Made me feel right at home will definitely be back. Thank you ladies for an awesome experience

BalayageHairstylingHaircut
LauriLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have had so many bad experiences with a stylist not "listening" to me when I describe what I want done with my hair. When my friend suggested I give Ann a try, I was skeptical. I've been back several times now - sometimes just walking in. Each time, any of the stylists were more than willing to take the time to…

HairstylingHaircut
Karin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Emily and the staff at Ann’s is ALWAYS friendly and VERY fun place to have my hair done. The owner is fantastic she is funny

HairstylingHaircut
Daryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Would recommend to anyone in the area. Love the atmosphere, all the stylists are friendly and welcoming.

Hairstyling+ Punctuality+ Cleanliness+ Quality

Show more hairstyling reviews (21 more) →

Price

$35-40% vs typical hair removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut46$41–$57
Hairstyling41$32–$129
Shampoo & conditioning9$53–$60
Balayage5—
Blowouts2—
Waxing2$63–$76
Hair extensions2—
Tanning2—

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