Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%15+1.1Craft & service penalty73−2.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Ann's Salon

Troy, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 30 hair removal services · 4.8★ from 208 Google reviews

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Percentile vs other hair removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ann's Salon is better than 86% of hair removal services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ann's Salon is better than 88% of hair removal services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ann's Salon is better than 73% of hair removal services.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ann's Salon is better than 92% of hair removal services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ann's Salon is better than 100% of hair removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ann's Salon is better than 15% of hair removal services.F
15

Reviews for your job

Customers hired Ann's Salon for 8 kinds of job.

Ann's Salon for shampoo & conditioning

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$53–$60
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 9 Google reviews tagged “Shampoo & conditioning”

TerriLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Nice atmosphere, friendly people, competent stylists. We will be back.

HaircutShampoo & conditioning
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Always have great service here. I’ve been going here for 4 years and they always make me feel welcomed, and my hair always looks great after! Can’t recommend enough.

Paid $40–60HaircutShampoo & conditioning
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

In the past month, I went there for the first time and the hairdresser did an excellent job on my hair. She had it the right length that I wanted it and the style stood a great job. The other customers that were there getting hair eyes looks great awesome.

HaircutShampoo & conditioning
ChristinaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My hair is absolutely perfect. It has never looked better.

Paid $120–140HaircutShampoo & conditioningBlowouts
bolormaa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Everyone is friendly and the services are great, especially Emily. She has been doing my hair for few years and always gets it right.

Paid $80–100HaircutShampoo & conditioning
JesLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I absolutely love my new cut - could not be happier

Paid $20–40HaircutShampoo & conditioning
AdrieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Ann's took my sister and I in and let my nephew hangout in their shop.They were so kind and funny and each stylist did a great job.Thank you to everyone, from the front desk to the back!

HaircutShampoo & conditioning
Jasmine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

New to the area, and looked carefully on the salons locally. I went in for an estimate one day and immediate attention to customers. Ann is amazing with her service, jokes, and professionalism. Booked an appointment and Ann did an amazing job listening to my needs, repeating it back to me to be clear. Did a color…

Customer photo from Jasmine's reviewCustomer photo from Jasmine's reviewCustomer photo from Jasmine's reviewCustomer photo from Jasmine's review
Eyebrow beautificationHairstylingShampoo & conditioning
Colin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

HaircutShampoo & conditioningBraids

Price

$35-40% vs typical hair removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut46$41–$57
Hairstyling41$32–$129
Shampoo & conditioning9$53–$60
Balayage5—
Blowouts2—
Waxing2$63–$76
Hair extensions2—
Tanning2—

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