Photographer · Fontana-on-Geneva Lake, WI · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 39 pet photographyiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★168 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Anna Urban Photography 5/5 based on 168 reviews, with the owner responding to 57 percent of them. Clients frequently cite clear communication, punctuality, and flexible planning for services including weddings, family portraits, newborn sessions, and professional headshots. Photographers are praised for managing large groups and young children effectively, resulting in natural images that meet or exceed expectations. No recurring criticisms or low-star patterns appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 168 reviews (99% five-star).
Reviews on this page: 168 Google reviews (155 with written comments, 8 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 13, 2026.
Service: Pet Photographer serving Fontana-on-Geneva Lake, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other pet photography
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Anna Urban PhotographyPet Photography median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anna Urban Photography: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anna Urban Photography: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Anna Urban Photography: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Anna Urban Photography: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anna Urban Photography: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
5.0of 5
5 stars16799%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 155 written reviews
98%praise
Praise24598%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7530%
Would recommend6526%
Quality & results4217%
Speed & response3313%
Communication166%
Price & value114%
Honesty & trust83%
What customers talk about
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Communication was great from start to finish, and she was incredibly helpful in making sure everything went smoothly.”
“I couldn’t be happier with the experience and would highly recommend Anna to anyone looking for a photographer.”
“Our pictures were an artistic, timeless capture of a very special moment in our lifes and i could not recommend her enough to others looking for the same thing.”
“Anna did an amazing job capturing our daughter, we couldn’t be happier with the photographs!”
“We have received our photos within a timely manner and exactly as promised.”
“From the communication leading up to the day through the delivery of the amazing photo gallery, we couldn’t have asked for a better photographer!”
“We were so happy with our pregnancy pictures and she made the drive from Chicago to Lake Geneva so worth it!”
“Highly recommend Anna to anyone looking for a talented and reliable photographer!”
People customers mention
Chicago3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NNate2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Anna was absolutely amazing to work with! She helped organize everything for my proposal and made the entire process so easy and stress-free. Communication was great from start to finish, and she was incredibly helpful in making sure everything went smoothly. Most importantly, the photos turned out incredible, and…
AAndrea7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had such a wonderful experience with Anna! She made our family session feel so easy and natural, and the photos turned out absolutely beautiful. She captured everyone perfectly and gave us so many special moments that we’ll treasure forever. Having our photos taken on Geneva Lake, a place that means so much to…
CChristine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Anna did an amazing job capturing our daughter, we couldn’t be happier with the photographs! Overall great experience, Anna was professional yet super fun and casual keeping it light and calming the nerves! Thank you for making our son feel special for his senior pictures and making such beautiful memories for us to hold!
Great price
EEmily6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Anna does phenomenal work! We have been blown away by how gorgeous our newborn and family photos have turned out every single time! Each and every photo is true perfection! Anna has a gift in her ability to capture the pure and natural beauty of newborns and she is highly skilled at connecting with children in order…
Great price
Nnatalie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Anna did such a great job on our photos and got so many different shots of us around my parents property in Lake Geneva! Me and my fiancee are very happy with how they turned out!
CCathy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have never used a professional photographer before and am so glad I finally did especially since Anna Urban was recommended. She made the whole experience so much fun for my entire family, which consists of 8 adults and 6 grandkids. The worst part of the whole experience was narrowing down all the wonderful…
Anna was absolutely amazing to work with! She helped organize everything for my proposal and made the entire process so easy and stress-free. Communication was great from start to finish, and she was incredibly helpful in making sure everything went smoothly. Most importantly, the photos turned out incredible, and she captured such a special moment perfectly. I couldn’t be happier with the experience and would highly recommend Anna to anyone looking for a photographer. Thank you for helping make this moment so memorable!
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Nate! It was such a pleasure helping you plan and capture this special moment! I’m so happy you love the photos, and I’m truly grateful you trusted me to be part of such a beautiful milestone in your lives. Wishing you and Hannah a lifetime of love and happiness! ❤️
A
Andrea Steiger7 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
We had such a wonderful experience with Anna! She made our family session feel so easy and natural, and the photos turned out absolutely beautiful. She captured everyone perfectly and gave us so many special moments that we’ll treasure forever. Having our photos taken on Geneva Lake, a place that means so much to our family, made them even more special. Anna is incredibly talented, warm, patient, and wonderful with kids. We couldn’t be happier with our gallery and would absolutely recommend her!
Response from the owner · a month ago
Andrea, thank you so much for such a beautiful review! ❤️ It truly means so much to me. I loved capturing your family and creating these memories for you in such a special place. Your family was an absolute joy to photograph, and I’m so happy you love your gallery! ✨📸
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Lillian Herchenbach1 reviewiTotal number of Google reviews Lillian has written across all businesses on Google Maps, not just this one.
Anna did an amazing job capturing our daughter, we couldn’t be happier with the photographs! Overall great experience, Anna was professional yet super fun and casual keeping it light and calming the nerves! Thank you for making our son feel special for his senior pictures and making such beautiful memories for us to hold!
Price assessment: Great price
Response from the owner · a year ago
Christine, thank you so much for choosing me for Abe’s senior photos. I’ve had tons of fun working with both of you! ❤️
E
Emily Lynd6 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Anna does phenomenal work! We have been blown away by how gorgeous our newborn and family photos have turned out every single time! Each and every photo is true perfection! Anna has a gift in her ability to capture the pure and natural beauty of newborns and she is highly skilled at connecting with children in order to create the perfect sibling or family shots. We have received our photos within a timely manner and exactly as promised. Anna demonstrates the utmost professionalism and is truly a joy to work with! You will not be disappointed!!
Price assessment: Great price
Response from the owner · 7 years ago
Oh, Emily! Your review made me tear up! Thank YOU so much for coming every year and choosing me to capture your beautiful children.
I'm blown away by how respectful, kind and loving they are! Your family is a pure joy to work with! Kudos to you for an amazing parenting! <3
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natalie norton4 reviewsiTotal number of Google reviews natalie has written across all businesses on Google Maps, not just this one.
Anna did such a great job on our photos and got so many different shots of us around my parents property in Lake Geneva! Me and my fiancee are very happy with how they turned out!
Response from the owner · 2 months ago
Natalie, it was truly an honor to be part of such special moment in your lives and to capture this exciting chapter of your love story 💓 I’m so happy you love your engagement photos and I hope you’ll cherish them for many years to come. Have so much fun planning your wedding! 💒
C
Cathy Meyer6 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
I have never used a professional photographer before and am so glad I finally did especially since Anna Urban was recommended. She made the whole experience so much fun for my entire family, which consists of 8 adults and 6 grandkids. The worst part of the whole experience was narrowing down all the wonderful pictures to 20! Every single photograph was outstanding. Thank you for Anna for capturing all the love and happiness in memories that will last for generations!
Price assessment: Great price
Response from the owner · 2 months ago
Cathy, thank you so much for choosing me to capture your beautiful family! I enjoyed my time with you all so so much - what a perfect evening. Your family is the best! And hard time narrowing down is always a great problem to have 😂I’m so glad there were so many favorites 😘
T
Trish B10 reviewsiTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
Anna worked so well with our family group of 17. Being able to keep 6 grandkids five years old and under was her secret. We have a lovely portfolio of all members and each family group. Anna is a marvel.
Price assessment: Great price
Response from the owner · 2 months ago
Patricia - thank you so much for your incredibly kind words! <3 Your family was so fun and warm, and it was truly a pleasure to spend time with all of you. Thank you so much for choosing me to capture these special memories. I hope these photos will be cherished for generations to come <3
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Liz Lawniczak4 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
We had the most incredible time working with Anna for our wedding! From the communication leading up to the day through the delivery of the amazing photo gallery, we couldn’t have asked for a better photographer!
Response from the owner · 4 months ago
Thank you so much, Liz! It was truly a pleasure working with you two, your family and friends, documenting your beautiful, intimate wedding. Hope I can capture more beautiful memories for you in the future ❤️
J
Joshua Delgado2 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Anna is wonderful!! She made me feel so welcoming and was very easy to work with. Very pleased with how final images turn out. Very professional and highly recommended to everyone!!! Thank you again Anna.
Response from the owner · 5 months ago
Joshua, thank you so much for choosing me for your graduation photos. Congratulations again and have a wonderful weekend celebrating 🎉
