Tour operator · Annapolis, MD · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%25+1.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 34 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★152 Google reviews · 22 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Annapolis Eventours 4.9 out of 5 based on 152 reviews, with the owner responding to 13% of comments. Customers frequently praise the knowledgeable guides, punctuality, and the convenience of electric cart tours that cover historical sites and include food stops. Positive feedback highlights the company's ability to accommodate last-minute requests and provide detailed local history. However, low-star reviews cite a recurring issue with unreturned phone calls and delayed communication regarding booking changes or refunds.
Google rating: 4.9 out of 5 from 152 reviews (94% five-star).
Reviews on this page: 152 Google reviews (127 with written comments, 5 with photos).
Owner responses: the business replied to 13% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Annapolis EventoursTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Annapolis Eventours: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Annapolis Eventours: 81/100 on this factor. Category median: 92.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Annapolis Eventours: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Annapolis Eventours: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Annapolis Eventours: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Annapolis Eventours: 25/100 on this factor. Category median: 38.D
25
Bar = this company · dark tick = category median.
Star ratings
152 Google reviews we collected
4.9of 5
5 stars14394%
4 stars75%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 127 written reviews
99%praise
Praise15799%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5535%
Would recommend5031%
Quality & results2013%
Speed & response138%
Communication96%
Price & value96%
Honesty & trust32%
What customers talk about
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We called on the day we were looking for a tour, and Lisa very kind to book one for us that afternoon.”
“This will be our new go-to activity for when friends & family come to town.”
“Thank to you Craig & Lisa for providing such an amazing service in our beautiful town.”
“Not only were they perfectly punctual, but when we had a little extra time before the reception, Lisa took us on a scenic back route, giving us a beau…”
“Craig our guide took us on a leisurely ride explaining the history of what we were seeing and answering all of our questions.”
“This tour is definitley worth it and if you get Craig, expect to want to move to Annapolis.”
“Every street, building, and landmark is woven into a larger story, delivered with insight, clarity, and genuine passion.”
People customers mention
Craig27 reviews
Lisa9 reviews
Stu4 reviews
Joe3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Annapolis Eventours for 3 kinds of job. Pick one to see what they paid and said.
bobLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We called on the day we were looking for a tour, and Lisa very kind to book one for us that afternoon. Craig our guide took us on a leisurely ride explaining the history of what we were seeing and answering all of our questions.
We have visited Europe four time and taken may tours. This was one of the best!
Thank you Lisa and Craig.
genevieveLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This was an exceptionally well guided tour of all our points of interest. Lisa was extremely helpful in arranging a convenient time and providing all the necessary information to keep our trip free of stress. Craig guided us through all parts of the city with interesting anecdotes, regional lore, and even a chance…
R.11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great tour! Best way to get to know Annapolis. History and more. Not to mention fun.
MichelleLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
HIGHLY RECOMMEND! Was a great way to travel around Annapolis and learn some history. Craig, our guide, was very knowlegeable and entertaining. Shared many sites and historical information/stories. Traveling in the electric car enabled us to see a much broader area of Annapolis than would have been possible in any walking tour.
Gary8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The heart of Annapolis history tour is hands down the best tour we’ve ever experienced. A must see.
AshleyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mr. Craig was the absolute best!!! The tour even had food stops! Best tour ever!!!!
We called on the day we were looking for a tour, and Lisa very kind to book one for us that afternoon. Craig our guide took us on a leisurely ride explaining the history of what we were seeing and answering all of our questions.
We have visited Europe four time and taken may tours. This was one of the best!
Thank you Lisa and Craig.
genevieve hawkinsLocal Guide · 32 reviewsiTotal number of Google reviews genevieve has written across all businesses on Google Maps, not just this one.
This was an exceptionally well guided tour of all our points of interest. Lisa was extremely helpful in arranging a convenient time and providing all the necessary information to keep our trip free of stress. Craig guided us through all parts of the city with interesting anecdotes, regional lore, and even a chance encounter with a local dignitary. A great time was had by everyone despite our very eclectic interests.
Tour duration: 1–2 hr
Jason BooneLocal Guide · 12 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
If you’re considering a tour in Annapolis, stop searching and book with Annapolis Eventours—specifically with Craig, the owner. It was, without exaggeration, one of the most exceptional tour experiences I’ve ever had.
Craig’s knowledge of Annapolis—and American history as a whole—is truly unparalleled. This isn’t a scripted, surface-level tour; it’s a deeply engaging, intellectually rich experience that brings the city to life in a way that feels both personal and profound. Every street, building, and landmark is woven into a larger story, delivered with insight, clarity, and genuine passion.
What sets this tour apart is Craig himself. He has a rare ability to connect historical events to modern context, making everything feel relevant, memorable, and fascinating. You walk away not just having “seen” Annapolis, but truly understanding its significance in the broader fabric of American history.
The entire experience was seamless, thoughtful, and exceptionally well done. It’s the kind of tour you find yourself talking about long after it’s over.
Simply put—this is a must-do. If you’re in Annapolis, taking a tour with Annapolis Eventours isn’t just recommended… it’s essential.
R. Olverson11 reviewsiTotal number of Google reviews R. has written across all businesses on Google Maps, not just this one.
Great tour! Best way to get to know Annapolis. History and more. Not to mention fun.
Michelle McCormickLocal Guide · 22 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
HIGHLY RECOMMEND! Was a great way to travel around Annapolis and learn some history. Craig, our guide, was very knowlegeable and entertaining. Shared many sites and historical information/stories. Traveling in the electric car enabled us to see a much broader area of Annapolis than would have been possible in any walking tour.
Gary Stasco8 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
We had a large group that wished to do an electric cart tour with this company in early June. After calling them, they said they would need to secure a couple more guides, and would get back to us as soon as they got them. They never called back. We called them over 20 times and they never answered their phone. We left messages, we contacted the Visitor Center...we did pretty much everything you could do to try to be their customers, and they never responded. ARE THEY STILL IN BUSINESS?
Shannon Graham6 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
We had such a great experience! I hired Annapolis Eventours to transport me, my fiancé, and our wedding party from two different hotels to the downtown courthouse, and they were fantastic. Not only were they perfectly punctual, but when we had a little extra time before the reception, Lisa took us on a scenic back route, giving us a beautiful and relaxing ride—and still got us there right on time.
Lisa was an absolute pleasure to work with—professional, flexible, and kind. If I ever need transportation in downtown Annapolis again, I wouldn’t hesitate to reach out. Thank you for making our wedding morning so smooth and special!
Penny Simons-sealyLocal Guide · 22 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Wow!
My grandparents were visiting us in Maryland and we decided to go to Annapolis. My grandparents aren't super mobile, so we decided to call Eventours.
Lisa worked with me to come up with a time that worked for us, and she also gave us instructions for finding parking AND she had the tour guide MEET US AT OUR PARKING SPOT! (Fantastic, considering my grandparents situation!)
Stu was our tour guide, and he was very knowledgeable. He also struck up a conversation with the Governor Wes Moore while we were on our tour, which my grandparents just loved the quick hello. When we finished the tour, Stu recommended a place that was delicious.
Thank you for a great day, guys!
