Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Apex Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%28+2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Apex Auto Center

Garland, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 49 tire repair shops · 4.8★ from 178 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Auto Center is better than 82% of tire repair shops.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Auto Center is better than 74% of tire repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apex Auto Center is better than —% of tire repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Auto Center is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Auto Center is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apex Auto Center is better than 28% of tire repair shops.D
28

Reviews for your job

Customers hired Apex Auto Center for 8 kinds of job.

Apex Auto Center for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Oil change” · showing 20

A&F1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, Professional, Knowledgeable, Fast service.

Great priceOil change
Meseret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The staff at Apex Auto Center are awesome! They work fast and efficiently. It was suoer busy and they still managed to get me in and out and the manager constantly updating us and offering water! Awesome service!!!!

Oil change
kingLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great team work always someone ready to help u out to see wat the issue is with your vehicle an gives u better prices then other place in a 10 mile radius highly recommend

Great priceTiresElectricalAir conditioning
Leticia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Un excelente servicio, el personal es muy amable, 100% recomendable.

Great priceOil change
TashaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely phenomenal work by all the staff here. They worked so hard to not overcharge me, got everything done very promptly (same day, even with unexpected issues to fix), and were incredibly professional all the way through.

Great priceTiresBrake service & repairOil change
DanielaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Reliable, trustworthy and professional service.

BrakesOil change
Jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast and beyond customer services. DEFINITELY RECOMMEND

Reasonable priceOil change
Douglas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

El Manager Jorge es el mejor. Buen precio y rápido servicio.

Great priceOil change
ChrisLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Apex Auto did a great job changing my oil. The service was quick and they topped off all of my fluids and checked the tire pressure on all my tires without me needing to ask. They were even able to replace a broken tail light within 15 minutes by ordering a part and having it delivered in 10 minutes. They also…

Great priceElectricalOil change
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jorge is the best at getting customers fast service and reasonable prices. He takes the time to explain everything which I really appreciate.

Great priceOil change
L2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jorge was very helpful and attentive. Great customer service and recommendations!

Reasonable priceOil change
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jorge helped me with my oil changed and tune up for my car great customer service and saved me a lot of money.

Great priceOil change
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jorge (shop manger) was great very professional and helpful and did his job very well. Definitely will be back and recommend anyone to go get the professional experience.

Great priceTiresAir conditioningOil change
Javier1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

All I can say that is a Service you can trust

Great priceTiresBrakesOil change
SAMURAILocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recommend this place they are very nice and friendly to people and good customer service !!!

Reasonable priceTiresWheel alignmentOil change
dorcas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ask for Jorge, he’s the best!💯💯

Great priceTransmissionTiresSteering & suspension repair
Hiidee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Good service and well clean environment... during my time here customers well attended to and the way they handle my car was so satisfied... qudus to George & Sam there welcoming is so satisfying and I really appreciate them as well .... to be sincere I will come back to patronize them again and again ... thanks and God bless

Reasonable priceTiresOil change
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jorge the shop manager is awesome!!! He got me in and out and prices are the best! I come here for all my car needs!

Great priceOil change
Perla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jorge el manager es el mejor!!! Me atendió rápido y se tomó el tiempo para explicarme todo en detalle el problema de mi vehículo y hasta me enseñó todo. Eso es muy bueno para mí que no sé nada de carros pero con Jorge me siento cómoda y contenta que se tome el tiempo para explicarme y enseñarme todo. Recomiéndo a…

Great priceAuto engine diagnosticOil change
JorgeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great customer service and got me in and out. Definitely recommend !!!

Customer photo from Jorge's reviewCustomer photo from Jorge's review
Great priceAir & cabin filter replacementAuto engine diagnosticWheel alignment

Show more oil change reviews (23 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 79%Reasonable 18%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change43—
Tires25—
Wheel alignment13—
Air & cabin filter replacement10—
Brake service & repair8—
Brakes8—
Auto engine diagnostic7—
Transmission4—

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