Liz kathya Moreno6 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buena atención y guía para el cliente
Apex Auto Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%28+2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 49 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 48%
4.8 ★★★★★ 178 Google reviews · 23 photos
96%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
Apex Auto Center at a glance
Customers frequently praise Apex Auto Center for its fast service, friendly staff, and reasonable pricing on repairs like oil changes, inspections, and tire work. However, some low-star reviews cite inconsistent communication between employees and specific mechanical errors, such as incorrect brake caliper installation or inflated oil change costs.
- Google rating: 4.8 out of 5 from 178 reviews (96% five-star).
- Reviews on this page: 178 Google reviews (151 with written comments, 9 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 27, 2026.
- Service: Tire Repair Shop serving Garland, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Auto Center: 82/100 on this factor. Category median: 82.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Auto Center: 74/100 on this factor. Category median: 74.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Auto Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Auto Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apex Auto Center: 28/100 on this factor. Category median: 62.D
28
Bar = this company · dark tick = category median.
Star ratings
178 Google reviews we collected
- 5 stars17096%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star74%
Praise vs complaints
Phrases our text analysis found in 151 written reviews
- Praise23698%
- Complaints42%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price5879%
- Reasonable1318%
- Overpriced23%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5523%
- Quality & results5423%
- Would recommend4920%
- Speed & response3916%
- Price & value2410%
- Honesty & trust115%
- Communication83%
What customers talk about
We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, Professional, Knowledgeable, Fast service.”
“Excellent service, they treat you well, and it's efficient.”
“Horrible experience.”
“…k care of me as well with my diagnostic on my vehicle in great timing highly recommend them for any services…”
“They got my inspection done & an oil change so fast!”
“Good people family friendly place with good service, reasonable people and in a great location in the North Dallas Garland Richardson area highly reco…”
“I highly recommend this place for anyone needing honest and reliable service!”
“He takes the time to explain everything which I really appreciate.”
People customers mention
- Jorge 24 reviews
- George 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apex Auto Center for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
kelliLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Horrible experience. They provide wrong information. One person tells you one thing then another worker will tell you something totally different. I do recommend you go here for any type of car service.
Madeline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brenda & George were so helpful! They got my inspection done & an oil change so fast! They have the best customer service & Im so happy with how everything came out & how simple it was! I will be returning!
Arno11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Pésimo servicio, fui por un cambio de aceite y las tapas las dejaron todas embarradas de aceite, anticongelante regados por toda la base del motor
Overpriced
Joseph9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brenda took care of me as o came in for a check engine light George took care of me as well with my diagnostic on my vehicle in great timing highly recommend them for any services
Meseret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff at Apex Auto Center are awesome! They work fast and efficiently. It was suoer busy and they still managed to get me in and out and the manager constantly updating us and offering water! Awesome service!!!!
Oil change
fliifin3ss34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Good people family friendly place with good service, reasonable people and in a great location in the North Dallas Garland Richardson area highly recommend you guys come check it out.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 43 | — |
| Tires | 25 | — |
| Wheel alignment | 13 | — |
| Air & cabin filter replacement | 10 | — |
| Brake service & repair | 8 | — |
| Brakes | 8 | — |
| Auto engine diagnostic | 7 | — |
| Transmission | 4 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 178 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Luis Murillo5 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGeorge had 5 star customer service best in town north Dallas area
Iris Lopez9 reviewsTotal number of Google reviews Iris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery kind mechanics highly recommend!
Muhammad MLocal Guide · 47 reviewsTotal number of Google reviews Muhammad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing all around. Honest people and cheap prices.
- Price assessment: Great price
kelli perryLocal Guide · 29 reviewsTotal number of Google reviews kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHorrible experience. They provide wrong information. One person tells you one thing then another worker will tell you something totally different. I do recommend you go here for any type of car service.
Ramon Rebollar3 reviewsTotal number of Google reviews Ramon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen servicio, te atienden bien, y un servicio eficaz. Lo recomiendo.
Madeline Whitney2 reviewsTotal number of Google reviews Madeline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrenda & George were so helpful! They got my inspection done & an oil change so fast! They have the best customer service & Im so happy with how everything came out & how simple it was! I will be returning!
Ainek Jauriga8 reviewsTotal number of Google reviews Ainek has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen taller lo recomiendo al 100 me atendieron super bien
A&F ELEVATOR1 reviewTotal number of Google reviews A&F has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, Professional, Knowledgeable, Fast service.
- Price assessment: Great price
- Services: Oil change
Arno Erazo11 reviewsTotal number of Google reviews Arno has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePésimo servicio, fui por un cambio de aceite y las tapas las dejaron todas embarradas de aceite, anticongelante regados por toda la base del motor
- Price assessment: Overpriced
Business details
- Address: 4401 W Walnut St, Garland, TX 75042
- Phone: (469) 304-0030
- Service area: Garland, TX