iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%68+39.9Reliability 26%51+13.3Value 15%87+13.2Experts Score= 66Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 27 sewer servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.6★★★★★20 Google reviews · 3 photos
90%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Apex Plumbing 4.6 out of 5 based on 20 reviews, with the owner responding to 40 percent of them. Customers frequently cite punctuality, efficient scheduling, and reasonable pricing for services including water heater repairs and emergency flooding assistance. Many note that the company resolves issues quickly and identifies additional problems during visits. However, low-star reviews consistently criticize poor communication and a lack of punctuality, indicating a recurring theme of unreliability for some clients.
Google rating: 4.6 out of 5 from 20 reviews (90% five-star).
Reviews on this page: 20 Google reviews (19 with written comments, 1 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 28, 2026.
Service: Sewer Service serving Casper, Wyoming.
Data from Google, last updated November 2, 2026.
Score profile vs other sewer services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Apex PlumbingSewer Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Plumbing: 68/100 on this factor. Category median: 87.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Plumbing: 51/100 on this factor. Category median: 84.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Plumbing: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
4.6of 5
5 stars1890%
4 stars00%
3 stars00%
2 stars00%
1 star210%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
93%praise
Praise3793%
Complaints38%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Speed & response1128%
Would recommend1128%
Staff & attitude923%
Quality & results615%
Price & value25%
Communication13%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The plumber arrived prepared and finished the job efficiently.”
“First-class service, and I would definitely recommend Apex Plumbing!”
“They were responsive, professional, and got the job taken care of quickly.”
“This was our first time using Apex Plumbing, and it was a great experience from start to finish.”
“…response times, short wait times, and high quality work paired with reasonable prices.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
DDouglas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Apex Plumbing responded right away, completed the work needed, plus they found a problem that was not related to the original issue, and did everything they could do in a very timely manner to fix the second issue, and they took the time needed to assure that their repair was successful. Thumbs up!
I was left in a bind after another company closed. I contacted Chris, and he responded the next morning. Even though he was going to a job out of town, he took the time and noted what I needed. Then he decided to complete the job before he left, and put me back on track for my washroom renovation. It was very much appreciated.
Services: Plumbing pipe repair
A
Afri clipper1 reviewiTotal number of Google reviews Afri has written across all businesses on Google Maps, not just this one.
This was our first time using Apex Plumbing, and it was a great experience from start to finish.
It was just about two hours from the time I called to see if they could come out and look at our issue to the time the repair was completed. They were responsive, professional, and got the job taken care of quickly.
First-class service, and I would definitely recommend Apex Plumbing!
Services: Water heater repair
H
Holly TLocal Guide · 27 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
I had a water emergency causing flooding in my house at 3:30 in the morning last month (August, 2026). Apex actually answered their phone when no one else did. They immediately sent Chris, who handled this middle of the night distress call. I have nothing but the highest praise and accolades for Apex's emergency help; professionalism; kindness; skills and knowledge; and their handling of this whole situation! They deserve these five stars and more and, yes, I do whole-heartedly recommend them!
D
Douglas Starks1 reviewiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Apex Plumbing responded right away, completed the work needed, plus they found a problem that was not related to the original issue, and did everything they could do in a very timely manner to fix the second issue, and they took the time needed to assure that their repair was successful. Thumbs up!
Price assessment: Reasonable price
Price: $1–200
L
Laura McKee2 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Very professional and do great work. It’s tough to find quality tradesmen who don’t charge an arm and a leg, but Apex definitely checks the quality box, between prompt response times, short wait times, and high quality work paired with reasonable prices. Would highly recommend to anybody looking for any plumbing job!
N
Nils GrillLocal Guide · 13 reviewsiTotal number of Google reviews Nils has written across all businesses on Google Maps, not just this one.
I called Apex with a plumbing problem, Steve showed up within 20 minutes and fixed the problem. Excellent service!!! Can't say enough about Apex. As far as I am concerned Apex is the best plumbing in Casper. FAST AND EFFICIENT.
Response from the owner · 2 years ago
Thank you for the kind review! We appreciate your business.
