Oil City Plumbing and Heating LLC logo

Oil City Plumbing and Heating LLC

Plumber · Casper, WY · reviewed since 2026

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 27 sewer servicesPosition by Experts Score among all companies we track in this category. · better than 96%
5.0 ★★★★★ 68 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$228typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Oil City Plumbing and Heating LLC at a glance

Customers consistently praise the company for punctual arrivals, efficient service completion, and clear communication regarding diagnoses and costs. Reviewers highlight the team's friendliness, professionalism, and ability to handle urgent issues like water heater replacements and leaks with reasonable pricing. With a perfect five-star rating from sixty-eight reviews and full owner responsiveness, no recurring criticisms or negative patterns appear in the provided feedback.

  • Google rating: 5.0 out of 5 from 68 reviews (100% five-star).
  • Reviews on this page: 68 Google reviews (59 with written comments, 1 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Sewer Service serving Casper, Wyoming.

Data from Google, last updated November 2, 2026.

Score profile vs other sewer services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

Satisfaction100Reliability98Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 100 (median 87)Reliability: 98 (median 84)Value: 100 (median 100)Momentum: 100 (median 100)
This companySewer Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oil City Plumbing and Heating LLC: 100/100 on this factor. Category median: 87.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oil City Plumbing and Heating LLC: 98/100 on this factor. Category median: 84.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oil City Plumbing and Heating LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oil City Plumbing and Heating LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
–

Bar = this company · dark tick = category median.

Star ratings

68 Google reviews we collected

  • 5 stars68100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 59 written reviews

  • Praise13599%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2249%
  • Reasonable2351%
  • Overpriced00%
  • Not sure00%
$228-55% vs typical sewer services

Middle half of what 30 customers paid ($78–$845) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response3828%
  • Staff & attitude3022%
  • Would recommend2317%
  • Quality & results1813%
  • Price & value1713%
  • Honesty & trust64%
  • Communication43%

What customers talk about

We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “These guys show up when they say they will and complete the job in an efficient and timely manner.”
  • “Very thorough and helpful , will absolutely use them again!”
  • “I would recommend Oil City Plumbing 100 times over!”
  • “They did a great job and didn't even take an hour to get it done.”
  • “The reasonable price and fast speed throughout the process made me feel very professional”
  • “Very fast, honest, efficient and just all around great guys.”
  • “Technician was great with communication for the commercial property they serviced for us!”

People customers mention

  • Ray 6 reviews
  • Daniel 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Oil City Plumbing and Heating LLC for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Knew instantly what the problem was; immediately identified the needed parts, and got them; also did some needed preventative replacements of other worn parts. and even spoke kindly to my cat!

Paid $1–200Reasonable priceToilet repair
Shelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Super nice and very knowledgeable!! thank you Daniel and Raymond @Oil City Plumbing & Heating.

Paid $200–400Great pricePlumbing pipe repair
Ashlee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Fast, efficiency and caring!!! Quick response and excellent customer service and super freaking helpful

Paid $600–800Great priceWater heater installation
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dan and Ray were on time, promptly fixed one issue and gave good advice on another

Paid $1–200Great priceToilet repairPlumbing pipe repair
Sylvia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional, on time, friendly, and got the job done quick and done right. The pricing was reasonable. I would definitely call them again with my plumbing or heating issues.

Paid $1–200Reasonable priceService not listed
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Owners themselves were very on the ball, they were here right away and did a beautiful job. Very nice young men. Thank you !

Paid $1,400–1,600Reasonable priceWater heater installation

Photos

Customer reviews

5.0 ★★★★★ 68 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Freel Real Estate6 reviewsTotal number of Google reviews Freel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Service. These guys show up when they say they will and complete the job in an efficient and timely manner.

  • Price assessment: Reasonable price
  • Services: Faucet repair
Response from the owner · 3 days ago

Thanks for your feedback we appreciate you and your business!

Gaby Meyer2 reviewsTotal number of Google reviews Gaby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am so glad we went with Oil City Plumbing and Heating! They were very quick to get us on their schedule (they came out the same day I called them) and were able to let us know what was wrong! A part did need to be ordered and arrived about a day later, but they came out the same day it arrived and got the water heater fixed quickly!

  • Price assessment: Reasonable price
Response from the owner · a week ago

Thank you for your feedback we appreciate you and your business!!!

Michael Watson1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Knew instantly what the problem was; immediately identified the needed parts, and got them; also did some needed preventative replacements of other worn parts. and even spoke kindly to my cat!

  • Price assessment: Reasonable price
  • Price: $1–200
  • Services: Toilet repair
Response from the owner · 2 weeks ago

Thank you for the feedback we appreciate you and your business!!!

Analisa Peterson4 reviewsTotal number of Google reviews Analisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Technician was great with communication for the commercial property they serviced for us! Very thorough and helpful , will absolutely use them again!

Response from the owner · 2 weeks ago

Thanks for your feedback we appreciate you and your business!

Shelly Hays4 reviewsTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super nice and very knowledgeable!! thank you Daniel and Raymond @Oil City Plumbing & Heating.

  • Price assessment: Great price
  • Price: $200–400
  • Services: Plumbing pipe repair
Response from the owner · 2 weeks ago

Thank you for your feedback we appreciate you and your business!

Ashlee Hale3 reviewsTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast, efficiency and caring!!! Quick response and excellent customer service and super freaking helpful

  • Price assessment: Great price
  • Price: $600–800
  • Services: Water heater installation
Response from the owner · 2 weeks ago

Thanks for the feedback we appreciate you and your business!

Laura Burdett7 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job and didn't even take an hour to get it done.

  • Price assessment: Reasonable price
  • Price: $200–400
  • Services: Garbage disposal installation
Response from the owner · 2 weeks ago

Thanks for your feedback we appreciate it and your business

Donna Gabiana3 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were professional and courteous. They arrived on time (early, actually 🙂) and fixed my leaky faucet in no time. I would recommend Oil City Plumbing 100 times over!! Thank you!

Response from the owner · 2 weeks ago

Thank you for your feedback we appreciate you and your business!!!

Bill Bergseid1 reviewTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dan and Ray were on time, promptly fixed one issue and gave good advice on another

  • Price assessment: Great price
  • Price: $1–200
  • Services: Toilet repair, Plumbing pipe repair
Response from the owner · 4 weeks ago

Thank you for the feedback we appreciate you and your business!!!

Natalia Follensbee12 reviewsTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were punctual, professional and very knowledgeable. Highly recommend

Response from the owner · a month ago

Thanks for your feedback we appreciate you and your business!

Oil City Plumbing and Heating LLC on Google Maps →

Business details