iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%86+13.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 59 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 62%
5.0★★★★★48 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 5.0 out of 5 from 48 reviews (100% five-star).
Reviews on this page: 48 Google reviews (47 with written comments, 17 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: July 19, 2026.
Service: Dog Walker serving Chicago, Illinois.
Data from Google, last updated November 3, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
APEXpert Holistic Paws CareDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.APEXpert Holistic Paws Care: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.APEXpert Holistic Paws Care: 96/100 on this factor. Category median: 86.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.APEXpert Holistic Paws Care: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.APEXpert Holistic Paws Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
5.0of 5
5 stars48100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
100%praise
Praise113100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3329%
Would recommend2119%
Quality & results1816%
Communication1513%
Speed & response1312%
Honesty & trust109%
Price & value33%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Pamela did a wonderful job caring for my two Australian Shepherds in my home while we were away for along weekend.”
“She paid great attention to detail related to the special needs of our dog and I couldn’t recommend her enough to others.”
“Pamela did a wonderful job watching our cats Ash and Chloe.”
“We were away for a 10 day trip and she was very easy to work with.”
“It was immediately clear on the consultation call that we were on the same wavelength.”
“It’s very comforting to know that our dog is well cared for by a reliable and attentive professional.”
“On top of all of this, her prices are extremely reasonable and she is a delight to chat with!”
People customers mention
Pamela32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired APEXpert Holistic Paws Care for 4 kinds of job. Pick one to see what they paid and said.
CCaitlin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Pamela did a wonderful job caring for my two Australian Shepherds in my home while we were away for along weekend. Her preparation before the trip to gather info to make the experience go smoothly was very thorough. Her communication during the trip was great. I was able to have piece of mind knowing thay my dogs…
Reasonable priceOther pet sitting (in-home)
Llindsey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Pamela did a wonderful job watching our cats Ash and Chloe. We were away for a 10 day trip and she was very easy to work with. She sent daily pictures and updates and really took the time to get to know our cats. Chloe’s a diabetic and we felt very comfortable with her insulin treatment with Pamela. Would highly recommend!
Cat sitting (in-home)
MMarisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Pamela is the best! She truly cares for our frenchie and he adores her. Pamela has been extremely helpful with his training and nutritional needs and is an overall great resource when we have dog related questions. We know there will be lots of pictures, updates, mental enrichment and even cleaned food bowls (!)…
Great priceDog walkingDog sitting (in-home)
CCasey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Pamela was amazing at taking care of my ferrets while I was away. One of my ferrets has insulinoma and requires medicine 2x a day. Pamela was fantastic at making sure the correct ferret got her medicine. She also sent photos and videos and kept everything clean. She was very professional, friendly, and trusting, and…
AAngieLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Pam has been taking care of my dog Prosecco for almost 2.5 hours since I relocated to Chicago. Pam is always professional and reliable. Insightful and knowledgeable about best practices. The peace of mind I have at work is solely because of Pam.
Other pet boardingDog walking
CCariann3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Pamela was a wonderful pet sitter for us. We had specific concerns for the care given to our dog Jack while we were away and Pamela relieved all of our stress. She paid great attention to detail related to the special needs of our dog and I couldn’t recommend her enough to others.
Pamela did a wonderful job caring for my two Australian Shepherds in my home while we were away for along weekend. Her preparation before the trip to gather info to make the experience go smoothly was very thorough. Her communication during the trip was great. I was able to have piece of mind knowing thay my dogs were well-cared for. Pamala has a LOT of experience caring for animals and it shows!
Price assessment: Reasonable price
Services: Other pet sitting (in-home)
L
lindsey clark2 reviewsiTotal number of Google reviews lindsey has written across all businesses on Google Maps, not just this one.
Pamela did a wonderful job watching our cats Ash and Chloe. We were away for a 10 day trip and she was very easy to work with. She sent daily pictures and updates and really took the time to get to know our cats. Chloe’s a diabetic and we felt very comfortable with her insulin treatment with Pamela. Would highly recommend!
Services: Cat sitting (in-home)
M
Marisa N1 reviewiTotal number of Google reviews Marisa has written across all businesses on Google Maps, not just this one.
Pamela is the best! She truly cares for our frenchie and he adores her. Pamela has been extremely helpful with his training and nutritional needs and is an overall great resource when we have dog related questions. We know there will be lots of pictures, updates, mental enrichment and even cleaned food bowls (!) with every visit. It’s very comforting to know that our dog is well cared for by a reliable and attentive professional.
Price assessment: Great price
Services: Dog walking, Dog sitting (in-home)
C
Casey1 reviewiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Pamela was amazing at taking care of my ferrets while I was away. One of my ferrets has insulinoma and requires medicine 2x a day. Pamela was fantastic at making sure the correct ferret got her medicine. She also sent photos and videos and kept everything clean. She was very professional, friendly, and trusting, and you could tell she really cares about the animals she looks after. Her prior experience with ferrets was very helpful, and I will definitely be getting services from here again next time I need a ferret sitter.
A
Angie OhanuLocal Guide · 12 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Pam has been taking care of my dog Prosecco for almost 2.5 hours since I relocated to Chicago. Pam is always professional and reliable. Insightful and knowledgeable about best practices. The peace of mind I have at work is solely because of Pam.
Services: Other pet boarding, Dog walking
Response from the owner · 4 months ago
Thanks, Angela. I hope you meant 2.5 years, not hours (lol). I am so glad our continued relationship brings you peace, joy, and a wealth of canine knowledge. Here's to many more!
C
Cariann Wagner Paller3 reviewsiTotal number of Google reviews Cariann has written across all businesses on Google Maps, not just this one.
Pamela was a wonderful pet sitter for us. We had specific concerns for the care given to our dog Jack while we were away and Pamela relieved all of our stress. She paid great attention to detail related to the special needs of our dog and I couldn’t recommend her enough to others.
A
ABLocal Guide · 16 reviewsiTotal number of Google reviews AB has written across all businesses on Google Maps, not just this one.
Pamela came to our rescue when our pre-arranged dogsitter was no longer able to care for our senior dog. It's hard to put into words how thorough, organized, and compassionate Pamela is when it comes to caring for pets. We've had many dogsitters throughout the years and I can honestly say that Pamela is the only person we've met who cared for our dog as if he was her own, and I can't say how comforting that is when you're away from home worrying about your furry kid. She even took the liberty of reaching out to the manufacturer of our dog's harness when the clip broke to see if it could be replaced, even though she was not responsible for the incident in the first place. While we wish we could have Pamela watch our pup whenever we're out of town, her rates ended up being out of our price range so unfortunately we may not be able to take advantage of her services on a consistent basis. Regardless, I would still recommend her to anyone who is nervous about leaving their pet with someone else. I can guarantee that she'll take care of your loved ones with the utmost competence.
Services: Dog sitting (in-home)
K
Karina Bull3 reviewsiTotal number of Google reviews Karina has written across all businesses on Google Maps, not just this one.
Pamela is the most professional and thorough pet sitter one could ask for! She truly went above and beyond, and I am incredibly grateful for the care she provided. I’ve never felt so confident that my cats were in the absolute best of hands. She asks thoughtful questions, maintains excellent communication, takes the time to fully understand each animal, and is exceptionally respectful of your home. She really focuses on the details. I could tell my cats adored her, and she made clear the feeling was mutual! I can’t recommend her enough and can’t wait to work with her again!
Price assessment: Great price
Services: Other pet sitting (in-home)
K
Katherine “Katy” Saller11 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Pamela was phenomenal. I appreciated her thorough updates and pictures/videos sent during our time away. She tailored her care to our exact needs and specifications and went the extra mile. I will be using her services for cat care in the future.
Price assessment: Reasonable price
Services: Cat sitting (in-home)
A
Anna7 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Pamela has been incredible to work with for our two cats. She has truly gone above and beyond to learn their unique needs, earn their trust, and give us peace of mind while away. She is definitely up for a challenge and is the most attentive and thorough pet-sitter we have worked with. Highly recommend!
