Marshall AndersonLocal Guide · 54 reviewsTotal number of Google reviews Marshall has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSupport your local pool store! They are helpful and friendly.
Apollo Pools & Spas
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%61+38.8Reliability 28%52+14.7Replies to reviews 8%13+1.1Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 9 spa repairPosition by Experts Score among all companies we track in this category. · better than 13%
4.6 ★★★★★ 69 Google reviews · 6 photos
83%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Apollo Pools & Spas at a glance
Customers frequently highlight the store's knowledgeable staff, competitive pricing, and wide inventory of pool chemicals and parts. Positive reviews note the team's willingness to assist with complex repairs and provide clear explanations for new owners. However, recurring criticism involves delayed service scheduling during peak season and isolated reports of rude interactions or billing disputes following repairs.
- Google rating: 4.6 out of 5 from 69 reviews (83% five-star).
- Reviews on this page: 69 Google reviews (55 with written comments, 3 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 11, 2026.
- Service: Spa Repair Service serving Portland, Oregon.
Data from Google, last updated November 3, 2026.
Score profile vs other spa repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apollo Pools & Spas: 61/100 on this factor. Category median: 71.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apollo Pools & Spas: 52/100 on this factor. Category median: 67.C
52
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apollo Pools & Spas: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apollo Pools & Spas: 13/100 on this factor. Category median: 49.F
13
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
- 5 stars5783%
- 4 stars46%
- 3 stars34%
- 2 stars11%
- 1 star46%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
- Praise6291%
- Complaints69%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3247%
- Price & value1015%
- Quality & results913%
- Speed & response710%
- Communication57%
- Would recommend34%
- Honesty & trust23%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were knowledgeable and spoke to me in a way I understood.”
“Prices are very reasonable and it’s amazing what they actually stock in there warehouse.”
“Over priced and misleading the customer.”
“…this was his 5th visit in a week), walked me through everything, and fixed the issue on the spot—even though it wasn’t related to the original job.…”
“He not only didn't fix the leak he made it worse and somehow my hot tub developed a crack that wasn't there prior to him coming out.”
“They were quick to round up all the fittings and valves.”
“Donavan came back out right away (this was his 5th visit in a week), walked me through everything, and fixed the issue on the spot—even though it wasn…”
“I will say this company is 5 stars as they go above and beyond to service their potential clients.”
“If you’re a new pool owner like me and trying to figure out who to trust—go with Apollo.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I desperately needed a chlorinator. This small quiet shop had exactly what I needed, when I needed it, and price was great! I usually have to purchase through a large home supply depot and call on Apollo for service work. Glad I made it to the counter.
CableLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I just left here. After failed attempts at two store to find unique fittings for a koi pond fountain Apollo had everything I needed. They were quick to round up all the fittings and valves. They were knowledgeable and spoke to me in a way I understood. I’m not a plumber so it was very helpful to have a store I could…
LeonaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
If you’re a new pool owner like me and trying to figure out who to trust—go with Apollo. And better yet, ask for Donavan. You. Are. In. Good. Hands. 🙌🏽 After my pool was opened, a few maintenance issues popped up the next day and I immediately assumed something was wrong. Donavan came back out right away (this was…
Ruslan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
The guys are great, they had all the parts I needed in stock, and no other SPL store had the same thing
SLocal Guide · 168 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Hard to park, but a great shop. We’ve been going to a place on Hall for years? But Apollo was great and their prices better. They recommended a cheaper product than I was looking at and were very knowledgeable
MatthewLocal Guide · 150 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Called looking for a part that was out of stock. Joeseph gave me a couple of referrals. He called back offering to drive and go get the part same day. I had already acquired the part from his referral. I will say this company is 5 stars as they go above and beyond to service their potential clients. The customer…
Photos
Customer reviews
4.6 ★★★★★ 69 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Scott Coltman5 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI desperately needed a chlorinator. This small quiet shop had exactly what I needed, when I needed it, and price was great! I usually have to purchase through a large home supply depot and call on Apollo for service work. Glad I made it to the counter.
Gary ModrallLocal Guide · 99 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePool chemicals and accessories are available decently priced
frank hansen4 reviewsTotal number of Google reviews frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent
Cable PrattLocal Guide · 15 reviewsTotal number of Google reviews Cable has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI just left here. After failed attempts at two store to find unique fittings for a koi pond fountain Apollo had everything I needed. They were quick to round up all the fittings and valves. They were knowledgeable and spoke to me in a way I understood. I’m not a plumber so it was very helpful to have a store I could see everything in person and lay it out and not have to pick through - bunch of bins at a big box store. When the need comes I will ALWAYS use these guys.
Leona MullenLocal Guide · 26 reviewsTotal number of Google reviews Leona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you’re a new pool owner like me and trying to figure out who to trust—go with Apollo. And better yet, ask for Donavan. You. Are. In. Good. Hands. 🙌🏽 After my pool was opened, a few maintenance issues popped up the next day and I immediately assumed something was wrong. Donavan came back out right away (this was his 5th visit in a week), walked me through everything, and fixed the issue on the spot—even though it wasn’t related to the original job. That level of service matters. Hard to Come by these days. Super knowledgeable, patient, and genuinely cares. I learned a lot just from that visit alone. Thank you again Donavan! 🙏
iGiOffRoadLocal Guide · 21 reviewsTotal number of Google reviews iGiOffRoad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional, nice and friendly staff
Ruslan Shvorak9 reviewsTotal number of Google reviews Ruslan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe guys are great, they had all the parts I needed in stock, and no other SPL store had the same thing
S FGLocal Guide · 168 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHard to park, but a great shop. We’ve been going to a place on Hall for years? But Apollo was great and their prices better. They recommended a cheaper product than I was looking at and were very knowledgeable
Matthew JohnsonLocal Guide · 150 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled looking for a part that was out of stock. Joeseph gave me a couple of referrals. He called back offering to drive and go get the part same day. I had already acquired the part from his referral. I will say this company is 5 stars as they go above and beyond to service their potential clients. The customer service and professionalism exhibited by Joeseph was top notch. Apollo will be the first vender I call next time.
Business details
- Address: 13370 NW Cornell Rd, Portland, OR 97229
- Phone: (503) 644-0556
- Website: apollopools.com
- Service area: Portland, OR