#1
Haven Spa Pool & Hearth
“Ty, Brandon, and Donovan were great! They were careful, methodical and thorough. It was clear that customer service was a top priority along with professionalism. Strongly recommend Haven!😊” — Google review
Experts Reviews · 2026 Ratings
The Best Spa Repair in Portland, OR
We graded 5 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
—typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
0%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.80★average ratingPlain average of every Google star rating we collected for these companies.
2.4%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
From 1,805 Google reviews of 9 top-rated spa repair nationwide; 5 of them in Portland, OR. Updated November 5, 2026.
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Pick the job — we re-rank companies by how customers rated that exact job.
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of spa repair).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 | Haven Spa Pool & HearthPortland, OR | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%94+26.5Replies to reviews 8%57+4.7Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AC | 4.93 | — |
| 2 |  Haven Spa Pool & HearthPortland, OR | B 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%79+22.3Replies to reviews 8%35+2.9Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––AD | 4.87 | — |
| 3 | Classic Pool Spa & HearthPortland, OR | B 77How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%71+45.1Reliability 28%82+23.2Replies to reviews 8%100+8.2Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BA––AA | 4.63 | — |
| 4 |  The Pool & Spa HousePortland, OR | B 62How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%58+36.8Reliability 28%67+18.9Replies to reviews 8%90+7.4Momentum penalty84−1.6Experts Score= 62Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CB––AA | 4.50 | — |
| 5 |  Apollo Pools & SpasPortland, OR | C 54How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%61+38.8Reliability 28%52+14.7Replies to reviews 8%13+1.1Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC––AF | 4.58 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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Spa Repair in Portland, OR at a glance
How the 5 spa repair we rated in Portland, OR compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A120%
- Grade B360%
- Grade C120%
- Grade D00%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up120%
- 4.80–4.89★120%
- 4.60–4.79★120%
- Below 4.60★240%
What customers praise
Share of Google review highlights.
- Quality521%
- Professionalism625%
- Responsiveness521%
- Punctuality313%
- Value521%
Was the price fair?
All price verdicts left with reviews.
Not enough data yet.
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 5 best-rated spa repair in Portland, OR average 4.7★ on Google across 1,430 reviews. Haven Spa Pool & Hearth has the top rating (4.9★). Updated November 3, 2026.
5 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (1,430 reviews combined) and currently operating. Request a call back and the company will phone you directly.
#2
Haven Spa Pool & Hearth
“Shawn and Brandon did a great job putting in our winter pool cover. Installation went great and the cover is on and looks awesome.” — Google review
#3
Classic Pool Spa & Hearth
“Wonderful store! Great customer service. We had complications with a conversion of a pool from Bacquacil to salt and we had some challenges. Zach was especially helpful and solved the problem when others could not.…” — Google review
#4
Apollo Pools & Spas
“I desperately needed a chlorinator. This small quiet shop had exactly what I needed, when I needed it, and price was great! I usually have to purchase through a large home supply depot and call on Apollo for service…” — Google review
#5
The Pool & Spa House
“They tested my water, laid out a plan with only the products I needed, gave clear directions on how to service the filter. I haven't had a pool in over 25 years, moved into a house with a pool. It felt overwhelming…” — Google review
How we pick spa repair in Portland
We scan Google Maps for spa repair service listings in and around Portland, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Frequently asked questions
Who is the highest-rated spa repair service in Portland?
Haven Spa Pool & Hearth has the highest Google rating on our Portland list: 4.9 out of 5 from 953 reviews (as of November 3, 2026).
Which spa repair service in Portland has the most reviews?
Haven Spa Pool & Hearth has the most Google reviews among the companies listed here: 953, with a 4.9★ average.
How are these spa repair chosen?
Only open Portland-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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