Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers frequently praise Haven Spa Pool & Hearth for knowledgeable staff who provide detailed explanations during hot tub, pool, and fireplace installations and repairs. Many reviewers highlight the professionalism and punctuality of the service teams. However, some low-star comments note issues with inventory availability, limited parts on-site, and occasional difficulties with warranty processes or store hours.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
953 Google reviews we collected
Phrases our text analysis found in 883 written reviews
How often each topic comes up in the written reviews
We read 883 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was clear that customer service was a top priority along with professionalism.”
“Will argue and be very rude and will talk down to you requiring a CC.”
“Brandon did an excellent job of explaining the operation of the hot tub and chemical treatment.”
“Thankfully while under warranty he found the problem and repaired it right away.”
“I truly believe he was as surprised at the delays as we were.”
“I would highly recommend Haven Spa for sales and service.”
“I do NOT recommend Tyler as a tech when you have a tub that needs checking or repair.”
“I appreciate the way they explained everything, and made helpful suggestions for the future.”
“Absolutely the best: professional, communicative, reasonably priced.”
“I went to the store today to see what a new one would cost, the individual behind the counter and plexi glass shield asked what I needed, I began to e…”
“Thank you for being so reliable and honest all these years.”
praise complaint · found by our text analysis, Google review wording unchanged.
Ty, Brandon, and Donovan were great! They were careful, methodical and thorough. It was clear that customer service was a top priority along with professionalism. Strongly recommend Haven!😊
John came out today to take care of a leak that got very severe from a new pump we had them install. Thankfully while under warranty he found the problem and repaired it right away. He was very knowledgeable and friendly! Thanks Have Spa!!!
Great company. Awesome service. Wealth of knowledge. Try to get Shawn for your repair!
Whenever my spa is acting up or my pellet stove just isn't burning like it should Shawn at Haven takes care of me. He is the best!!!
If you want the absolute best make sure you get Shawn. Whether it's spa stuff or pool stuff or fireplace stuff or pellet stove stuff he will get it done and educate you in the process!
Brandon, Donovan, and Ty, did an exemplary job installing my new Nordic Hot Tub. All three were very professional, respectful, used great care, and were very willing to rearrange the hot tub, cover lift and umbrella stand for the best position in the space I have. Brandon did an excellent job of explaining the…
4.9 ★★★★★ 953 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ty, Brandon, and Donovan were great! They were careful, methodical and thorough. It was clear that customer service was a top priority along with professionalism. Strongly recommend Haven!😊
John came out today to take care of a leak that got very severe from a new pump we had them install. Thankfully while under warranty he found the problem and repaired it right away. He was very knowledgeable and friendly! Thanks Have Spa!!!
Great company. Awesome service. Wealth of knowledge. Try to get Shawn for your repair!
Whenever my spa is acting up or my pellet stove just isn't burning like it should Shawn at Haven takes care of me. He is the best!!!
If you want the absolute best make sure you get Shawn. Whether it's spa stuff or pool stuff or fireplace stuff or pellet stove stuff he will get it done and educate you in the process!
Brandon, Donovan, and Ty, did an exemplary job installing my new Nordic Hot Tub. All three were very professional, respectful, used great care, and were very willing to rearrange the hot tub, cover lift and umbrella stand for the best position in the space I have. Brandon did an excellent job of explaining the operation of the hot tub and chemical treatment. These three men are a tremendous asset to Haven Spa and Hearth! Thank you!
Excellent installers , professional, efficient
Cheyenne was so knowledgeable and patient with helping me find the perfect hot tub for our family. Brandon, Donovan and Ty did a great job of delivering and installing. Thank you so much you guys!
Donovan, Brandon and Ty were very professional. They were polite, respected our yard and plantings and got our tub into a very tight space, quickly. Clearly they knew what they were doing. Haven is fortunate to have the these fine fellows - they only added to our very fine interaction with Haven.
Shawn and Brandon were super knowledgeable, thorough, and helpful! I appreciate the way they explained everything, and made helpful suggestions for the future. Highly recommend!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
