Analyzing 6,740,6586.7M ReviewsFor 19,01719K Experts
Google reviewers rate Appalachian Animal Hospital 4.6 out of 5 based on 675 reviews, with the owner responding to 65 percent of comments. Customers frequently cite reasonable pricing, friendly staff, and effective communication regarding medical care, grooming, and boarding services. However, some low-star reviews criticize long wait times for appointments and express dissatisfaction with perceived rudeness during initial interactions or specific surgical outcomes.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Bar = this company · dark tick = category median.
675 Google reviews we collected
Phrases our text analysis found in 448 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 448 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been taking Allie there for grooming and medical care for 3 years and everyone there that I have interacted with has been very nice to Allie and I.”
“They are not nice, I had a appointment at 12:00 noon, at 1:00 still haven't been seen by Dr.”
“The 2 cysts are growing quickly and a decision needs to be made soon.”
“Wonderful experience took time with us and knowledgeable would recommend to everyone”
“She bleed and got stitches come off due to their soo bad and soo poor job .”
“I would definitely recommend Appalachian Animal Hospital to anyone who asks me for a vet recommendation.”
“What a BIG disappointment, I wouldn't recommend this place.”
“Their prices are also very reasonable compared to other vets we've seen.”
“it is very very expensive”
“She takes time to explain exactly what’s going on, what our options are, and listens to us when we explain our worries, our fears, our love for our cats.”
“We trust them completely and the care she receives each time.”
“Lied to multiple times and they made me very uncomfortable.”
praise complaint · found by our text analysis, Google review wording unchanged.
From 24 detailed written reviews; every point below is quoted in at least one review.
Customers hired Appalachian Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
These guys are great. I would say it's worth the extra drive time for your pets to be in good hands.
I like taking my Dog Allie to the Appalachian Animal Hospital for Grooming yesterday. Haylee Grooms her and does a really great job. I have been taking Allie there for grooming and medical care for 3 years and everyone there that I have interacted with has been very nice to Allie and I. I have taken my two cats…
Bob was not sure who loved each other more, Maggie or the vet! Always such a pleasure with the staff. We trust them completely and the care she receives each time.
I have been bringing my pets to Appalachian Animal Hospital for several years. I am located in Buckhannon and make the drive to Elkins because I've always been very pleased with the care my animals have received. Their prices are also very reasonable compared to other vets we've seen.
Very rude when I came through the door .. Not very professional!!! My Destiny does need training and she needs medicine is why I brought her here, but I'm not giving these rude people my money for my person dog, heck to the no .. I'll give to Weston Veterinary Hospital because when I called there they were so nice…
Friendly and very attentive to our dogs. We bordered for a few days and the prices are very reasonable.
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 25 | — |
4.6 ★★★★★ 675 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
These guys are great. I would say it's worth the extra drive time for your pets to be in good hands.
Always good.
It is always a pleasure to see you Sherry, and your sweet Mitzy! We’re pleased to hear your experiences are always good, and thank you for taking the time to review our services.
I like taking my Dog Allie to the Appalachian Animal Hospital for Grooming yesterday. Haylee Grooms her and does a really great job. I have been taking Allie there for grooming and medical care for 3 years and everyone there that I have interacted with has been very nice to Allie and I. I have taken my two cats pepper ( a boy cat) and Amelia my other cat there to. I like Dr. Norris she is friendly and knowledgeable. She is the only veterinarian there I take my Fur kids too. I would definitely recommend Appalachian Animal Hospital to anyone who asks me for a vet recommendation.
It has been our pleasure to serve you and Allie, Pepper, Amelia, and Midnight over the past few years, Heather. We greatly appreciate your kind words and your recommendation!
Bob was not sure who loved each other more, Maggie or the vet! Always such a pleasure with the staff. We trust them completely and the care she receives each time.
It is wonderful to hear that Maggie receives such loving care and that you trust our team completely, Patty. We always love seeing you all here at AAH. Thank you for your kind words!
I have been bringing my pets to Appalachian Animal Hospital for several years. I am located in Buckhannon and make the drive to Elkins because I've always been very pleased with the care my animals have received. Their prices are also very reasonable compared to other vets we've seen.
Your wonderful feedback is very appreciated, Julie. We're glad the care and value keep you coming back, even with the drive from Buckhannon.
The best in Randolph County!
Thanks, Tammy! We’re privileged to be considered the best in Randolph County. We always love seeing you!
Very rude when I came through the door .. Not very professional!!! My Destiny does need training and she needs medicine is why I brought her here, but I'm not giving these rude people my money for my person dog, heck to the no .. I'll give to Weston Veterinary Hospital because when I called there they were so nice and didn't make me feel like these people did .. So, no I don't like this place .. Rude
We are concerned to hear that your experience felt rude and unprofessional. We take this feedback seriously and would appreciate the opportunity to understand what happened; please call (304) 636-8760.
Bailey was nervous at first, but did get her Bordetella vaccine.
Thank you for sharing your experience, Suzanne! We love seeing Bailey!
My cat has always had excellent care when she visits.
It makes us happy to hear that your cat consistently receives excellent care, Susie, and we look forward to welcoming her back. Thank you for sharing your experience with us!
Friendly and very attentive to our dogs. We bordered for a few days and the prices are very reasonable.
Thank you for your wonderful feedback. We're glad your dogs received attentive care during their boarding stay. Reasonable prices and friendly service matter to us.
Analyzing 6,740,6586.7M ReviewsFor 19,01719K Experts
