Heating contractor · Winter Garden, FL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★1,052 Google reviews · 24 photos
93%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
35%reviews answered by the owner
$161typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the company 4.8 out of 5 based on 1052 reviews, with the owner responding to 35% of comments. Customers frequently cite punctuality, professional communication, and fair pricing for services like AC repairs and new system installations. Recurring criticisms involve billing discrepancies, multiple visits required to resolve issues, and delays in part delivery or work order completion.
Google rating: 4.8 out of 5 from 1,052 reviews (93% five-star).
Reviews on this page: 1,052 Google reviews (830 with written comments, 8 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: October 23, 2026.
Service: Heat Pump Installation Service serving Winter Garden, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apple Air Conditioning & Heating Inc.: 85/100 on this factor. Category median: 92.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apple Air Conditioning & Heating Inc.: 80/100 on this factor. Category median: 90.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apple Air Conditioning & Heating Inc.: 89/100 on this factor. Category median: 95.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apple Air Conditioning & Heating Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apple Air Conditioning & Heating Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apple Air Conditioning & Heating Inc.: 28/100 on this factor. Category median: 63.D
28
Bar = this company · dark tick = category median.
Star ratings
1,052 Google reviews we collected
4.8of 5
5 stars97793%
4 stars252%
3 stars101%
2 stars40%
1 star363%
Praise vs complaints
Phrases our text analysis found in 830 written reviews
97%praise
Praise1,59497%
Complaints463%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price7035%
Reasonable11759%
Overpriced32%
Not sure95%
$161-64% vs typical heat pump installation services
Middle half of what 159 customers paid ($54–$351) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude46728%
Speed & response35822%
Quality & results29418%
Would recommend17210%
Communication15610%
Price & value1107%
Honesty & trust835%
What customers talk about
We read 830 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cali showed up on time, was extremely professional, knowledgeable, and just an all-around great guy to deal with.”
“I would NEVER use this company as they are very unprofessional and clearly take advantage of situations.”
“Technician was on time very professional hand it all cleaned up and cleaned out.”
“We were willing to pay the $150 on top of whatever the cost would be to repair the AC and the technician NEVER SHOWED UP.”
“Great customer service extremely thorough, explained everything along the way .”
“From incompetent technicians to lying office staff.”
“⭐⭐⭐⭐⭐ Five Stars for Apple Air Conditioning & Heating”
“Based solely upon who they hire to work for them I would not recommend them”
“He took the time to explain what he believed was causing the issue with my Daikin system.”
“The entire company is fast, fair, no pressure, and always kind.”
“They do not seek to overcharge you, do a good job on servicing the unit and explain what they are doing and why.”
“…t may be something as simple as an internal fuse, but was completely honest that he wouldn’t know for certain until the fuse was replaced and the main…”
“Lied from the first conversation.”
People customers mention
Brian39 reviews
Randy16 reviews
Kyle15 reviews
John12 reviews
Steven10 reviews
Keith10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apple Air Conditioning & Heating Inc. for 8 kinds of job. Pick one to see what they paid and said.
EdwardLocal Guide · 71 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Technician was on time very professional hand it all cleaned up and cleaned out. Ran some tests.
Paid $1–200Reasonable priceHVAC system maintenance
AlexaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
5 below was very professional and efficient! Diagnosed my GREE system in 5 minutes and repaired the same day, service only took an hour. I’m extremely happy with results. Thank you so much 5 below team!
Paid $1–200Great priceA/C system maintenance
Sara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Had great service with Apple A/C. Called and they were able to come out same day. Tech was courteous and efficient.
Paid $1–200Reasonable priceA/C system repair+ Responsiveness
Blake1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Apple Air has always been great and Jordan raised the bar even further. The entire company is fast, fair, no pressure, and always kind. Prices are reasonable and service is exceptional!
We woke up to a house 5 degrees warmer than the thermostat was set to. I called for service and Jordan was out within an hour. Thank you Jordan for getting us cool again!
Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
milobloom16202 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Randy my service mechanic was very personable and efficient. He answered all my questions and quickly repaired the ac unit in a timely manner.
Paid $2,000+Not sureA/C system maintenance
GloriousLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
John Wilson is a top notch representative for Apple - we had a long-time problem with the condensation pipe from our AC: he listens, thinks, acts, and thanks!
can’t say enough good things about my experience with Apple AC & Heating, especially their technician, Cali!
After a disappointing experience with another HVAC company, I decided to get a second opinion, and I’m certainly glad I did.
Cali showed up on time, was extremely professional, knowledgeable, and just an all-around great guy to deal with. He took the time to explain what he believed was causing the issue with my Daikin system. He suspects it may be something as simple as an internal fuse, but was completely honest that he wouldn’t know for certain until the fuse was replaced and the main board could be tested.
What impressed me most was his honesty. No pressure, no scare tactics, no unnecessary upselling, and no attempt to turn a potentially minor repair into a major expense. Just a straightforward assessment and an honest explanation of what needed to happen next.
It’s nice to know there are still companies out there that value integrity and customer relationships over making a quick buck.
Apple AC & Heating, you’ve got a good one in Cali! His professionalism and honesty speak volumes about your company.
You’ve earned my respect and my future business. I wouldn’t hesitate to recommend Apple AC & Heating to anyone looking for honest, dependable HVAC service.
Price assessment: Reasonable price
Price: $1–200
Sharon SenkoLocal Guide · 22 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
5 below was very professional and efficient! Diagnosed my GREE system in 5 minutes and repaired the same day, service only took an hour. I’m extremely happy with results. Thank you so much 5 below team!
Price assessment: Great price
Price: $1–200
Services: A/C system maintenance
Sara D3 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Apple Air has always been great and Jordan raised the bar even further. The entire company is fast, fair, no pressure, and always kind. Prices are reasonable and service is exceptional!
We woke up to a house 5 degrees warmer than the thermostat was set to. I called for service and Jordan was out within an hour. Thank you Jordan for getting us cool again!
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Repair HVAC
Sheila Santos2 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Cali came by my apt, he was fabulous. Great customer service extremely thorough, explained everything along the way . Awesome technician. So happy with the service , thanks so much Cali 🙌🙌
Services: A/C system maintenance
L VLocal Guide · 26 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
I’m usually pretty critical of companies that work on my house, but I honestly don’t have a single complaint about Apple AC. Danielle was extremely helpful, and the crew did an outstanding job installing my new AC system. The quality of their work was a huge step above my previous installation.
Apple AC has earned my business for all future HVAC needs, and I’ve already recommended them to my neighbors. Their prices are great, their work is excellent, and they’re worth every penny. Five stars well deserved!
milobloom16202 reviewsiTotal number of Google reviews milobloom1620 has written across all businesses on Google Maps, not just this one.
