Dry cleaner · Wentzville, MO · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%71+20Replies to reviews 8%100+8.2Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 3%
4.8★★★★★604 Google reviews · 18 photos
90%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Apple Cleaners 4.8 out of 5 based on 604 reviews, with the owner responding to 97 percent of them. Customers frequently praise the staff's friendliness, quick turnaround times, and convenient text notifications for item readiness. Services include dry cleaning, alterations, and large comforter washing, often at reasonable prices with available coupons. However, some low-star reviews cite issues with lost garments, damaged items, and difficulty reaching management for resolution.
Google rating: 4.8 out of 5 from 604 reviews (90% five-star).
Reviews on this page: 604 Google reviews (455 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Apple CleanersRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apple Cleaners: 80/100 on this factor. Category median: 96.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apple Cleaners: 71/100 on this factor. Category median: 96.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apple Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apple Cleaners: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
604 Google reviews we collected
4.8of 5
5 stars54390%
4 stars356%
3 stars51%
2 stars10%
1 star203%
Praise vs complaints
Phrases our text analysis found in 455 written reviews
97%praise
Praise58197%
Complaints153%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21636%
Speed & response13122%
Quality & results12621%
Price & value5810%
Would recommend386%
Communication173%
Honesty & trust102%
What customers talk about
We read 455 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were cordial and professional and dry cleaned my Sportcoats in a very timely manner.”
“Very good customer service and helped with coupons and we’re fast faster than the estimated with my cleaning!”
“The throw was in good shape and there was no comment about me being so slow to pick it up.”
“Wonderful customer service and immaculate attention to detail”
“If you like paying for poor service and your clothes being damaged, you have come to the correct cleaners.”
“Items ready before promised date, looked fantastic, and very reasonably priced.”
“I used apple cleaners for the first time it was great and now I go back the second time and I got over charged.”
“I'm very happy and would definitely recommend them.”
“They have a very good communication process for the status of your clothes and would definitely recommend them for your dry cleaning needs.”
“Apple Cleaners staff was courteous, polite and honest.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apple Cleaners for 8 kinds of job. Pick one to see what they paid and said.
BBretLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Visited Apple Cleaners for my very first time. They were cordial and professional and dry cleaned my Sportcoats in a very timely manner. Very pleased.
DDona5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was running late on getting a suit cleaned and they worked it out and I got it back in time for the wedding
TThaddeus8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The clothes come back clean, it doesn’t take long, and the text updates make it easy to know when it’s ready. The staff is always friendly and pleasant to work with!
HHeather9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
These guys were great! Very good customer service and helped with coupons and we’re fast faster than the estimated with my cleaning!
CCharles4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Retired from Navy Reserves after 28+ yrs. Return my hometown, St Louis and found Apple Cleaners. Courteous service & helpful employee. Excellent job on my pants & tie. Planning on continuing dry cleaning service for all my cloths!
NNellLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I needed some pleats put back in one of my skirts. Normally I would do it, but they don't put pleats in the way they use to unless tailored or custom made. Well I asked around, and was told about Apple Cleaners. I had used them in other cities. To my surprise, Wentzville Mo has one! I was so Happy 🎊🎉! Now whether…
Visited Apple Cleaners for my very first time. They were cordial and professional and dry cleaned my Sportcoats in a very timely manner. Very pleased.
Response from the owner · a month ago
Thank you, Bret. We’re happy your first visit went smoothly and that our team was cordial and professional. It’s great to hear your sportcoats were dry cleaned promptly and met your expectations. We appreciate your feedback and look forward to caring for your garments again.
J
James Dailey2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Thank you, James — we appreciate the kind words! We're glad you experienced fast service and friendly staff. We look forward to serving you again soon.
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Rachel Emmerich12 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Wonderful customer service and immaculate attention to detail
Response from the owner · a month ago
Thank you so much for the kind words, Rachel. We’re delighted our team’s customer service and attention to detail made your experience wonderful. We look forward to serving you again soon.
D
Dona Wright5 reviewsiTotal number of Google reviews Dona has written across all businesses on Google Maps, not just this one.
I was running late on getting a suit cleaned and they worked it out and I got it back in time for the wedding
Response from the owner · a month ago
Thank you, Dona, for taking the time to leave a review. I’m glad we could accommodate your rush request and get your suit back in time for the wedding. We appreciate your trust and look forward to helping you again whenever you need us.
M
M Reed5 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
First time using Apple Cleaners. Very nice staff and quick turn around.
Response from the owner · a month ago
Thank you for choosing Apple Cleaners, M Reed. We're glad our team and quick turnaround made your first visit a positive one. We appreciate your feedback and look forward to serving you again.
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Thaddeus Wasowicz8 reviewsiTotal number of Google reviews Thaddeus has written across all businesses on Google Maps, not just this one.
The clothes come back clean, it doesn’t take long, and the text updates make it easy to know when it’s ready. The staff is always friendly and pleasant to work with!
Response from the owner · a month ago
Thank you for the wonderful review, Thaddeus. We’re glad the clothes come back clean, the quick turnaround and text updates make things easy, and our team was friendly and pleasant to work with. We appreciate your kind words and look forward to serving you again.
J
John Kuykendall7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you, John! We’re thrilled you had an awesome experience and that our team provided first-class service. We’ll share your kind words with everyone. We look forward to welcoming you back soon.
L
Lisa WilsonLocal Guide · 15 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Thank you so much, Lisa! We’re thrilled you enjoyed our friendly service and excellent quality. We appreciate your support and look forward to serving you again soon.
T
Teresa Swick9 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Excellent job on clothes location price friendliness cleanliness. Thank you.
Response from the owner · 2 months ago
Thank you, Teresa. We're delighted you enjoyed our clothing selection, convenient location, fair prices, friendly service, and cleanliness. Your kind words mean a lot, and we look forward to seeing you again.
H
Heather Pennington9 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
These guys were great! Very good customer service and helped with coupons and we’re fast faster than the estimated with my cleaning!
Response from the owner · 2 months ago
Thank you, Heather! We’re delighted you enjoyed our customer service and that we could help with coupons and finish faster than the estimate. We appreciate your feedback and look forward to helping you again.
