Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
Experts Reviews · Company report
iHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%14+7Reliability 21%14+3Momentum 11%23+2.6Track record 10%32+3.2Accountability 7%23+1.6Experts Score= 17Not enough data for craft & service, value; its weight is shared by the others.Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.17SCORE
Appliance Factory Mattress Kingdom
Winter Park, CO · Grade FiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10iPosition by Experts Score among all companies we track in this category. of 11 washer dryer hookup services · 4.7★ from 250 Google reviews
Percentile vs other washer dryer hookup services (100 = best)iPercentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and momentum; weakest: reliability.
SatisfactioniSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Appliance Factory Mattress Kingdom is better than 14% of washer dryer hookup services.F
14
ReliabilityiReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Appliance Factory Mattress Kingdom is better than 14% of washer dryer hookup services.F
14
Craft & serviceiCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Appliance Factory Mattress Kingdom is better than —% of washer dryer hookup services.–
—
ValueiValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Appliance Factory Mattress Kingdom is better than —% of washer dryer hookup services.–
—
MomentumiMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Appliance Factory Mattress Kingdom is better than 23% of washer dryer hookup services.D
23
Track recordiTrack record · 7% of the scoreReview volume and years with reviews.Appliance Factory Mattress Kingdom is better than 32% of washer dryer hookup services.D
32
AccountabilityiAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Appliance Factory Mattress Kingdom is better than 23% of washer dryer hookup services.D
annerojo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Paul Valdez and his support tech did a fabulous job removing old appliances and installing a dishwasher, and w/d. Paul communicated with me through the whole process. I had a very old dishwasher, so it took some electrical work installing a new one. Paul was able to complete that, which was a bonus that I did not…
JohnLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★
Great experience and price. On time even during snow conditions. Kept me posted every step of the way.
A2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Huge selection of products. Zack was really helpful with help to make right decisions for myself.
ChristieLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From start to finish, a seamless and appreciated experience. Frank, the sales rep and the delivery/ installation team provided excellent customer service and professionalism. So appreciated. I got a great price for my new Bosch refrigerator and it delivered all my expectations for a Bosch product. Thank you!!!!
GaryLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I wasn't pleased with the dishwasher models available in their inventory to replace my existing machine. So I contacted Appliance Factory Mattress Kingdom. They had the brand/model dishwasher that I wanted and could deliver in the timeframe I needed. The delivery team was very professional and did a great job…
Jim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I worked with Frank. He was a great communicator, patient and asked appropriate questions.<br><br>Very positive experience and I recommend Appliance Factory in Silverthorne for your appliance needs!
Price
Not enough reviews with a price yet.
Price verdictsiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Customers frequently praise the store for competitive pricing, helpful sales staff, and efficient delivery and installation services. Recurring themes include punctual appointments, clear communication throughout the purchase process, and the ability to source specific appliance models. However, some reviewers report negative experiences involving inaccurate online pricing, unreturned calls regarding warranty claims, and installation errors that required correction.
Google rating: 4.7 out of 5 from 250 reviews (89% five-star).
Reviews on this page: 250 Google reviews (209 with written comments, 9 with photos).
Owner responses: the business replied to 29% of reviews.
Most recent review: October 24, 2026.
Service: Washer Dryer Hookup Service serving Winter Park, Colorado.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
250 reviews on Google
5★223
4★8
3★3
2★2
1★14
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 209 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was patient and professional throughout the whole process.”
“Very rude, said he couldn't do anything about this, so I asked to speak with someone higher whom had the clout to make a decision.”
“I got a great price for my new Bosch refrigerator and it delivered all my expectations for a Bosch product.”
“<br><br>This review refers to how Appliance Factory falsely advertises prices online.”
“<br><br>I also received EXCEPTIONAL service from salesperson, Frank Ernst in CO.”
“…in the past (Only one employee-never has time, does not return calls, damaged appliances, flooded neighbor's kitchen, etc.…”
“Took care of our concern about a missing part immediately.”
“…t, and more,in the long run<br>my original purchase was on 1/23 they took months to replace the original damaged unit and barely 6 months later i have…”
“<br><br>Very positive experience and I recommend Appliance Factory in Silverthorne for your appliance needs!”
“I recommend shopping somewhere else.”
“Paul communicated with me through the whole process.”
“<br><br>Frank helped locate just what we wanted, was completely honest about wait times and condition, and was willing to pivot not just once but twic…”
“And then call me a liar when calling them on that lie.”
People customers mention
Silverthorne22 reviews
John10 reviews
Frank8 reviews
Lowe7 reviews
Denver6 reviews
Phil4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
annerojo2 reviewsiTotal number of Google reviews annerojo has written across all businesses on Google Maps, not just this one.
Paul Valdez and his support tech did a fabulous job removing old appliances and installing a dishwasher, and w/d. Paul communicated with me through the whole process. I had a very old dishwasher, so it took some electrical work installing a new one. Paul was able to complete that, which was a bonus that I did not have to call in an electrician and then have Paul and crew return.<br><br>I also received EXCEPTIONAL service from salesperson, Frank Ernst in CO. He went above and beyond helping me find exactly what I needed. It was not an easy process for him. He was patient and professional throughout the whole process.
Response from the owner · a day ago
Thank you for sharing your wonderful experience with Paul and Frank! We're overjoyed to know they went above and beyond to assist you through every step. Your satisfaction truly means the world to us. We hope to see you again for any future needs!
alan baker10 reviewsiTotal number of Google reviews alan has written across all businesses on Google Maps, not just this one.
We're so grateful for your fantastic review! We love hearing that you enjoyed our service and found our prices to your satisfaction. It's wonderful to know that you had a positive experience with us. Looking forward to serving you again!
John C (Love Mountains)Local Guide · 28 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Very easy delivery!<br>Polite and efficient delivery guys!
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Deborah! We're delighted to hear you had a smooth delivery experience with our team. It's great to know they made everything easy and efficient for you. We hope to assist you again soon!
A Google User2 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Huge selection of products. Zack was really helpful with help to make right decisions for myself.
Response from the owner · 4 weeks ago
We're so grateful for your amazing feedback! We're pleased Zack could assist you in choosing the best options. Your satisfaction is our top priority and we look forward to welcoming you back for any future needs.
Christie Ann MillerLocal Guide · 34 reviewsiTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
From start to finish, a seamless and appreciated experience. Frank, the sales rep and the delivery/ installation team provided excellent customer service and professionalism. So appreciated. I got a great price for my new Bosch refrigerator and it delivered all my expectations for a Bosch product. Thank you!!!!
Response from the owner · a month ago
Thank you so much for sharing your delightful experience with us! We're overjoyed to hear that Frank and our delivery team made your purchase so smooth. It’s wonderful that your new Bosch refrigerator is meeting all your expectations. We appreciate you choosing us and look forward to serving you again! 🌟
Ann Guenther7 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Took care of our concern about a missing part immediately.<br>Thank you.
Response from the owner · a month ago
We're so happy we could promptly address your concern about the missing part! Your appreciation means a lot to us. Looking forward to assisting you again in the future! 😊
P L11 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
GREAT KNOWLEDGE AND WILLINGNESS TO WORK WITH YOU TO GET THE BEST PRICE
Response from the owner · a month ago
We're so pleased to hear about your positive experience with us! 😊 It's wonderful to know our team's knowledge and dedication made a difference. We look forward to helping you again in the future!
Gary SolbergLocal Guide · 32 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
I wasn't pleased with the dishwasher models available in their inventory to replace my existing machine. So I contacted Appliance Factory Mattress Kingdom. They had the brand/model dishwasher that I wanted and could deliver in the timeframe I needed. The delivery team was very professional and did a great job with the installation. THANK YOU to Zach and Frank for their great customer service.
Response from the owner · a month ago
We're delighted you found the exact dishwasher model you were looking for! It's fantastic to hear our delivery team exceeded your expectations with their professionalism. We truly appreciate your kind words about Zach and Frank’s service. Thanks for choosing us, and we're eager to assist you again anytime!
Jim Barth3 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
I worked with Frank. He was a great communicator, patient and asked appropriate questions.<br><br>Very positive experience and I recommend Appliance Factory in Silverthorne for your appliance needs!
Response from the owner · a month ago
We appreciate you sharing your fantastic experience with us, Jim! Delighted to know Frank provided excellent service and answered all your queries patiently. Your recommendation means a lot, and we're excited to serve you again!
