Experts Reviews · Company report
Appliance Repair Guy logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Appliance Repair Guy

West Bountiful, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.9★ from 613 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appliance Repair Guy is better than 94% of appliance installation.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appliance Repair Guy is better than 94% of appliance installation.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Appliance Repair Guy is better than 97% of appliance installation.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Appliance Repair Guy is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appliance Repair Guy is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Appliance Repair Guy is better than 100% of appliance installation.A
100

Reviews for your job

Customers hired Appliance Repair Guy for 7 kinds of job.

Appliance Repair Guy for washing machine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$253–$392
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Washing machine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 10

All 53 Google reviews tagged “Washing machine repair” · showing 20

Lee14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dale came right out, explained what he was doing, ……he did a great job!

Reasonable priceWashing machine repair
BonnieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dale was on time, professional, quick and fair pricing. It’s really hard to find good service these days but this was a gem of a find. Thank you Dale

Dishwasher repairDryer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I highly recommend Appliance Repair Guy, Dale Dixon. He showed up on time. I was completely comfortable having him in my home. He explained the repair that was needed and was able to diagnose and fix my washing machine during the same visit. Next time I have an appliance go out, he’ll be the one I call.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Cassie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Dale has done repairs for us in the past. This time, he advised us to purchase a new appliance rather than spend the money on repairs that would be short lived. I appreciated his honesty and help. Definitely recommend.

Washing machine repair
Gina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly, thorough and honest!! Would recommend to friends!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
MarthaLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was very fast to respond. Was pleasant and very honest about my repair. Gave me great advice on purchasing a replacement.

Washing machine repair
Krista15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Dale came on short notice to fix our washer. He was able to fix it quick with parts he had in his truck. He was super friendly and explained exactly what he needed to do to repair the washer.

Washing machine repair
Meredith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I received great information about appliances and how to go about picking out new ones. I was able to find out the problem with my washer and it turns out I can still use it for the time being.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived on time and change the door boot on our LG washer. Well worth it. I was thinking of doing it myself but figured it would take me most of the day.

Washing machine repair+ Responsiveness+ Punctuality+ Professionalism
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had such a good experience with Dale. He was knowledgeable and explained things very well so that I could understand. He was very courteous and professional.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Brenda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dave came on 6/22/23 to look @ my 5 year old Maytag washer. Told me it was toast. He gave me good info on what to buy & what not to buy. I hope I don’t need another appliance repair any time soon, but if I do, I will call Dave.

Washing machine repair+ Punctuality+ Professionalism
GEMA6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was great! And honest about my washer machine. Helped me not waste my money

Washing machine repair+ Quality+ Professionalism
Cheri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

The Appliance Guy diagnosed the problem with our washing machine within minutes of arriving. He explained the cost of fixing it compared to the cost of purchasing a new machine. When we decided to fix it, he already had the part he needed on his truck, and replaced it quickly. Fast, friendly, reliable service! We…

Washing machine repair+ Responsiveness+ Punctuality+ Quality
joshLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great guy, great service, same day appointment. I highly recommend him.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Brandon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Support small businesses! Dale is a true professional and upstanding patriot. Respectful, punctual, and communicates clearly. Very knowledgeable and helpful. I salute you, sir!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
SantiagoLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dale was very professional and took the time to explain what was going on and what could be causing my washer to shake around violently. Would recommend him to anyone looking for appliance repair and diagnostics.

Washing machine repair+ Responsiveness+ Professionalism+ Value
elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

He was very fast and efficient, as well as polite and professional.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
JaredLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dale is such a perfectionist. I wouldn’t want anyone else in my house working in my appliances. He knows what he’s doing and always has the parts in his truck. His prices are fair. He’s also got this book everyone should own if you have a home. I would recommend Dale to anyone.

Dishwasher repairDryer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Our washer has a slow and small leaks, it was difficult to locate where the leakage was coming from, Dale thoroughly inspected the entire interior of our washer, fixed all the leaks and patiently explained to us what could be the cause. Dale is transparent with the repair, great value of his work, responsive and on-time, highly recommend!

Washing machine repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
kirstenLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience. Quick Response, arrived on time, priced right, identified the issue quickly. Gave details of what was needed and pricing. Highly recommend

Washing machine repair+ Responsiveness+ Punctuality+ Quality

Show more washing machine repair reviews (33 more) →

Price

$200-31% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair56$227–$359
Washing machine repair53$253–$392
Dishwasher repair46$164–$360
Washer/dryer repair41—
Stove, cooktop & oven repair17$213–$637
Oven repair13$201–$448
Stove & cooktop repair12—

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