Pest control service · Denver, CO · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%89+25.1Replies to reviews 8%76+6.3Momentum penalty13−8.7Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#159 of 178 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★990 Google reviews · 23 photos
95%five-star reviews
1.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Aptive Pest Control 4.9 out of 5 based on 990 reviews, with the owner responding to 46% of comments. Customers frequently praise technicians for being punctual, thorough, and communicative, often noting that they receive photos and detailed summaries of the work performed. However, some low-rated reviews criticize the company for pushy sales tactics, contract cancellation difficulties, and instances of missed appointments or poor customer service responsiveness.
Google rating: 4.9 out of 5 from 990 reviews (95% five-star).
Reviews on this page: 990 Google reviews (577 with written comments, 10 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: January 6, 2026.
Service: Pest Control Service serving Denver, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Aptive Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aptive Pest Control: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aptive Pest Control: 89/100 on this factor. Category median: 93.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aptive Pest Control: 13/100 on this factor. Category median: 100.F
13
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aptive Pest Control: 76/100 on this factor. Category median: 91.B
76
Bar = this company · dark tick = category median.
Star ratings
990 Google reviews we collected
4.9of 5
5 stars94095%
4 stars293%
3 stars40%
2 stars20%
1 star152%
Praise vs complaints
Phrases our text analysis found in 577 written reviews
99%praise
Praise75299%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results27036%
Staff & attitude26835%
Communication9913%
Speed & response8711%
Would recommend253%
Honesty & trust61%
Price & value51%
What customers talk about
We read 577 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys do a great job keeping pest down on my property.”
“However, your appointment communications are terrible.”
“Morgan our Technician was Kind and very attentive to our needs!”
“He listened to all of my needs and explained everything he was going to do”
“Pat was on time, worked efficiently, and left report on the work done.”
“I have had scheduled appointments, waited all day to have a no call no show on my appointment day!”
“He did a thorough job and I highly recommend him and Aptive Pest Control.”
“I highly recommend Adaptive Pest Control to anyone looking for effective, reliable, and environmentally conscious pest management.”
“I believe we get a good value for a good price and the treatments seem to be very effective.”
People customers mention
Patrick6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LauraLocal Guide · 110 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
This company is a HUGE SCAM. Search on the BBB, Readit, Yelp and you will see all the negative reviews.
The salesperson was pushy, lied - told me I could cancel at any time, which was not true. My problem was not with the first initial service but the contract they force you into and scheduling after. I could not…
Laurie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★
I have had scheduled appointments, waited all day to have a no call no show on my appointment day!! Called the company, no one answered! Emailed them… no response! This has happened a few times!
Their customer service sucks!!! They don’t care about their customers time or complaints!!! Go elsewhere! I did! Not worth wasting my time with this company!
Mary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Justin was very Informativeand he really helped us take care of Problemsthat we had with the wasps and we really appreciate it. He got every spot that we needed to have taken care of and we really appreciate him.
Peter12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Arros, service tech, did a fantastic job. He listened to all of my needs and explained everything he was going to do
Great priceHome inspectionSpider extermination
TeriLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
I have been satisfied with the service we have received from Aptive so far. Courteous, thorough and professional service.
James5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Always conscientious and friendly service. We’ve had very little pest intrusions even though we’re out in the country.
This company is a HUGE SCAM. Search on the BBB, Readit, Yelp and you will see all the negative reviews.
The salesperson was pushy, lied - told me I could cancel at any time, which was not true. My problem was not with the first initial service but the contract they force you into and scheduling after. I could not find scheduling that worked for when I would be home, and when I cancelled, I had to pay for a service that was not completed and also $200 for not fulfilling a 2-year contract. None of this was explained in person by the salesperson. RUN from this company.
Response from the owner · 9 months ago
Thank you for taking the time to share your feedback with us, Laura. We sincerely apologize for the experience you had and any inconvenience it caused. Your concerns about the sales process and contract terms are important to us, and we are committed to addressing them.
We strive to ensure that all our customers fully understand the terms of our services, and it is clear that we fell short in your case. We are taking your feedback seriously and will review our communication practices to prevent similar situations in the future.
If you'd like us to take a closer look at what's happened, please reach out to us at [email protected], including your service address and any other details you'd like to share. We are here to help with anything we can!
-Alexis
Laurie Green10 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
I have had scheduled appointments, waited all day to have a no call no show on my appointment day!! Called the company, no one answered! Emailed them… no response! This has happened a few times!
Their customer service sucks!!! They don’t care about their customers time or complaints!!! Go elsewhere! I did! Not worth wasting my time with this company!
Response from the owner · 2 years ago
Thank you for your 5-star review! We're thrilled to hear that Graham provided thorough service and effectively addressed your pest issues. We appreciate your feedback and look forward to continuing to meet your pest control needs in the future.
Mary Duefrene6 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Justin was very Informativeand he really helped us take care of Problemsthat we had with the wasps and we really appreciate it. He got every spot that we needed to have taken care of and we really appreciate him.
Peter Falcetti12 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Arros, service tech, did a fantastic job. He listened to all of my needs and explained everything he was going to do
Price assessment: Great price
Services: Home inspection, Spider extermination
Response from the owner · a year ago
Thank you for the 5-star review! We're thrilled to hear that Arrow provided excellent service by listening to your needs and explaining the process. We'll be sure to pass along your kind words to Arrow. Let us know if there's anything else we can help with!
Teri GoddardLocal Guide · 17 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
I have been satisfied with the service we have received from Aptive so far. Courteous, thorough and professional service.
Response from the owner · a year ago
Thank you so much for the 5-star review! We're thrilled to hear you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again. If you have any suggestions for improvement, feel free to reach out to us.
Wesley West12 reviewsiTotal number of Google reviews Wesley has written across all businesses on Google Maps, not just this one.
