Water purification company · Kinnelon, NJ · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%98+30.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★111 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Aqua Doctor NJ five stars based on 111 reviews, with the owner responding to eighty percent of feedback. Customers frequently cite punctuality, professional communication, and clean work areas during water filtration system installations and PFAS remediation. Staff are described as knowledgeable regarding state paperwork and equipment maintenance, while pricing is noted as reasonable and transparent. No recurring criticisms appear in the provided excerpts, as all listed reviews are five-star ratings praising the overall service experience.
Google rating: 5.0 out of 5 from 111 reviews (99% five-star).
Reviews on this page: 111 Google reviews (86 with written comments, 2 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 14, 2026.
Service: Water Purification Service serving Kinnelon, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Aqua Doctor NJWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aqua Doctor NJ: 98/100 on this factor. Category median: 88.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aqua Doctor NJ: 98/100 on this factor. Category median: 86.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 85.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aqua Doctor NJ: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
5.0of 5
5 stars11099%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
98%praise
Praise17698%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3721%
Quality & results3520%
Would recommend3218%
Speed & response3017%
Communication1911%
Price & value158%
Honesty & trust116%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super professional and knowledgeable, these guys are THE water filtration company.”
“Excellent service, Chris did great work, very neat and clean work area when he finished.”
“Highly recommend if you have any water issues or needs.”
“Great communication and system installed cleanly and on time.”
“…l I asked a lot of questions about my system that he was very helpful explaining it to me .…”
“You can shop their quote but you’ll be surprised how reasonable they are.”
“Johnny is the best, genuinely cares about people and does business with pure integrity.”
People customers mention
Johnny7 reviews
Chris4 reviews
Summer3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JoeLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
These guys came and helped me get clean drinking water and continue to service it. Excellent service!
JasonLocal Guide · 132 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent service. They do a good job keeping track of everything and ensuring your water is clean to drink.
JoeLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Johnny is the best, genuinely cares about people and does business with pure integrity. These guys go ABOVE & BEYOND. We installed whole house, custom water filtration system. Super professional and knowledgeable, these guys are THE water filtration company. Recommend Aqua Doctor NJ 10/10. Thanks again, Johnny!!!
NormanLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service, Chris did great work, very neat and clean work area when he finished. I would highly recommend.
Christopher1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Great experience from start to finish. Installation was quick and easy. The whole team was professional, efficient and knowledgeable. Thank you!
laura10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Professional service, decent price, and a very friendly staff.
Highly recommended.
These guys came and helped me get clean drinking water and continue to service it. Excellent service!
Response from the owner · 2 weeks ago
We take pride in not just installing filtration systems, but ensuring they continue to deliver safe, healthy water long after installation. Knowing you are happy with our continuous care means a lot to us. Thank you for sharing your experience and trusting us with your home, Joe.
Jason JasonLocal Guide · 132 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Excellent service. They do a good job keeping track of everything and ensuring your water is clean to drink.
Response from the owner · 2 weeks ago
Keeping track of maintenance and making sure your home has clean, safe drinking water is what we do best. We truly appreciate your support and are glad to know you have total peace of mind with your water system. Thank you for taking the time to share your review, Jason.
Kathy V6 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
We appreciate the five-star review! Our goal is always to make your experience as seamless and straightforward as possible. Please reach out whenever you need assistance keeping your water clean and safe, Kathy.
Andrew BernierLocal Guide · 199 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Thank you for trusting us to handle your water filtration needs. Addressing PFAS is incredibly important for ensuring clean, healthy water in the home, and we are thrilled that our team could provide the amazing service you deserve. We are always here to help keep your water safe, Andrew!
Joe Z.Local Guide · 21 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Johnny is the best, genuinely cares about people and does business with pure integrity. These guys go ABOVE & BEYOND. We installed whole house, custom water filtration system. Super professional and knowledgeable, these guys are THE water filtration company. Recommend Aqua Doctor NJ 10/10. Thanks again, Johnny!!!
Response from the owner · 4 weeks ago
Thank you for the incredible 10/10 recommendation! Being called THE water filtration company is the highest compliment we could ask for! We take great pride in our professionalism, knowledge, and treating every installation with genuine care. We are thrilled that you are loving your new custom whole-house system. We deeply appreciate your support and your trust in Aqua Doctor NJ, Joe!
Howard SLocal Guide · 16 reviewsiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Professional service, decent price, and a very friendly staff.
Highly recommended.
Response from the owner · a year ago
Thank you so much Laura for the great 5 Star review for Aqua Doctor NJ. We always strive for top notch professionalism and fair prices for our New Jersey communities. We are thrilled you'll be recommending us and we look for ward to helping you in the future.
Russ Pjetrovic12 reviewsiTotal number of Google reviews Russ has written across all businesses on Google Maps, not just this one.
Thank you Rasim for your feedback! We’re glad to hear our team delivered prompt and professional service. We appreciate your support and look forward to helping you again!
- Aqua Doctor NJ
