Aquacare Physical Therapy | Lewes - King Street Row logo

Aquacare Physical Therapy | Lewes - King Street Row

Physical therapist · Rehoboth Beach, DE · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%96+27.1Replies to reviews 8%100+8.2Experts Score= 96Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 61%
4.9 ★★★★★ 407 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review

Aquacare Physical Therapy | Lewes - King Street Row at a glance

Google reviewers rate Aquacare Physical Therapy 4.9 out of 5 based on 407 reviews, noting that the owner responds to 96% of feedback. Patients frequently praise the staff for professionalism, empathy, and punctuality, while highlighting effective treatments for pain relief, strength building, and functional recovery. Reviews mention personalized exercise plans, reminder calls, and a supportive atmosphere as key factors in their positive experiences. One low-star complaint describes dissatisfaction with the discharge process, specifically citing a lack of phone communication and unreturned calls when ending care.

  • Google rating: 4.9 out of 5 from 407 reviews (97% five-star).
  • Reviews on this page: 407 Google reviews (288 with written comments, 3 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Physical Therapist serving Rehoboth Beach, Delaware.

Data from Google, last updated October 28, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction95Reliability96Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 95 (median 96)Reliability: 96 (median 96)Momentum: 100 (median 100)Replies to reviews: 100 (median 74)
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aquacare Physical Therapy | Lewes - King Street Row: 95/100 on this factor. Category median: 96.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aquacare Physical Therapy | Lewes - King Street Row: 96/100 on this factor. Category median: 96.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aquacare Physical Therapy | Lewes - King Street Row: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aquacare Physical Therapy | Lewes - King Street Row: 100/100 on this factor. Category median: 74.A
100

Bar = this company · dark tick = category median.

Star ratings

407 Google reviews we collected

  • 5 stars39397%
  • 4 stars102%
  • 3 stars20%
  • 2 stars00%
  • 1 star20%

Praise vs complaints

Phrases our text analysis found in 288 written reviews

  • Praise352100%
  • Complaints10%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude18352%
  • Would recommend8223%
  • Quality & results3710%
  • Speed & response237%
  • Communication216%
  • Honesty & trust62%
  • Price & value10%

What customers talk about

We read 288 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “So caring and understanding, I knew I was being treated by the best.”
  • “I would recommend Aquacare highly to anyone in need of Physical therapy.”
  • “The staff is friendly, caring, knowledgeable and quite thorough.”
  • “The staff is very efficient and accommodating and my PT is terrific.”
  • “Poor guy always kindly listened to me jabbering while exercising.”
  • “I would highly recommend to anyone requiring therapy to trust Aquacare for their therapy treatment.”

People customers mention

  • Jillian 10 reviews
  • Excellens 10 reviews
  • Kristen 9 reviews
  • Evan 9 reviews
  • Pam 9 reviews
  • Dan 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

Warlock Dan, a therapist at Aquacare, during Halloween dress-up week. It’s a fun place but everyone works hard to help their clients to better health and confidence.

Customer photo from Nancy's review
Jon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Some of the finest people I’ve ever had the pleasure working with. So caring and understanding, I knew I was being treated by the best.

GwendolynLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Absolutely feeling blessed to have Killiene as my physical therapist because she is knowledgeable, caring and always providing updates and suggestions that aid in my recovery! Thank you!🙏🏽🌹

MaryLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Top notch support from the best therapists. Have had the pleasure of working on my rehab here. Many thanks!

Andy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★

The staff and therapists are very nice. My case was unique so I am not sure I can say I experienced any benefit, their concerns and interest were encouraging.

Debora11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My therapist is so sweet and supportive! You can tell she has a true interest in you!

Photos

Customer reviews

4.9 ★★★★★ 407 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Nancy Paxton5 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Warlock Dan, a therapist at Aquacare, during Halloween dress-up week. It’s a fun place but everyone works hard to help their clients to better health and confidence.

Response from the owner · 2 hours ago

Nancy - glad you enjoyed our Halloween week festivities and so glad you are seeing improvements.

Jon Giesecke6 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Some of the finest people I’ve ever had the pleasure working with. So caring and understanding, I knew I was being treated by the best.

Response from the owner · 4 years ago

Jon, thank you so much for your 5 star review! Please keep us up to date on your latest card tricks!

christine Bowen2 reviewsTotal number of Google reviews christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful and professional

Response from the owner · 3 months ago

Thank you for sharing, Christine! Our team prides itself on one-on-one care for our patients.

Gwendolyn J WilliamsLocal Guide · 35 reviewsTotal number of Google reviews Gwendolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely feeling blessed to have Killiene as my physical therapist because she is knowledgeable, caring and always providing updates and suggestions that aid in my recovery! Thank you!🙏🏽🌹

Response from the owner · 3 weeks ago

Thank you for sharing your 5-star review of our Lewes team!

Mary Ellen LevineLocal Guide · 82 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top notch support from the best therapists. Have had the pleasure of working on my rehab here. Many thanks!

Response from the owner · 3 weeks ago

Thank you for sharing, Mary Ellen! Our team appreciates you and is glad you are doing better.

Andy Rubenstein5 reviewsTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff and therapists are very nice. My case was unique so I am not sure I can say I experienced any benefit, their concerns and interest were encouraging.

Response from the owner · 3 weeks ago

Thank you for sharing , Andy. We are here for you

Debora Verdier11 reviewsTotal number of Google reviews Debora has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My therapist is so sweet and supportive! You can tell she has a true interest in you!

Response from the owner · a month ago

Thank you for your review! Our one on one treatment model allows for full investment into all of our patients :)

Susan Spence9 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our adult son w severe CP sees Dan weekly for PT and the care and attention provided is EXCELLENT! This is something that makes our world much more manageable. THANK YOU to Dan and all the staff involved in our sons care.

Response from the owner · a month ago

We are happy to support your family in any way that we can and thank you for trusting in Aquacare!

Joseph Turi3 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff is very knowledgeable, professional, and pleasant. My condition improved because of their care. I would recommend Aquacare highly to anyone in need of Physical therapy.

Response from the owner · Edited 2 years ago

Thank you for your review Joseph! If you ever need us again, we are here for you: www.aquacarephysicaltherapy.com/contact.

Susan FirestoneLocal Guide · 12 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Isabella is a wonderful therapist. I so sorry to see her leave to move to Utah. Best wishes to you and your family!! She is very professional and knows the body and truly cares that you get results!

Response from the owner · 2 months ago

We are happy to hear about your positive experience!

Aquacare Physical Therapy | Lewes - King Street Row on Google Maps →

Business details