Quinn WoldLocal Guide · 12 reviewsTotal number of Google reviews Quinn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrenda was amazing!!
Arabella Spa and Salon
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%86+12.2Replies to reviews 7%63+4.5Momentum penalty63−3.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#108 of 122 medical spasPosition by Experts Score among all companies we track in this category. · better than 12%
4.9 ★★★★★ 105 Google reviews · 13 photos
94%five-star reviews
4.40★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
30%reviews answered by the owner
Oct 2026latest review
Arabella Spa and Salon at a glance
Google reviewers rate Arabella Spa and Salon 4.9 out of 5 based on 105 reviews, with the owner responding to 30 percent of them. Customers frequently praise the cleanliness, relaxing atmosphere, and professional execution of services including laser hair removal, facials, massages, and eyelash extensions. Recurring themes highlight staff punctuality, clear communication, and helpful pricing information for various treatments. However, a few low-star reviews criticize specific staff members for rudeness, poor service quality, or unprofessional behavior during appointments.
- Google rating: 4.9 out of 5 from 105 reviews (94% five-star).
- Reviews on this page: 105 Google reviews (93 with written comments, 3 with photos).
- Owner responses: the business replied to 30% of reviews.
- Most recent review: October 28, 2026.
- Service: Medical Spa serving Green Bay, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other medical spas
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arabella Spa and Salon: 87/100 on this factor. Category median: 95.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arabella Spa and Salon: 77/100 on this factor. Category median: 93.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arabella Spa and Salon: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arabella Spa and Salon: 86/100 on this factor. Category median: 100.A
86
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arabella Spa and Salon: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arabella Spa and Salon: 63/100 on this factor. Category median: 78.B
63
Bar = this company · dark tick = category median.
Star ratings
105 Google reviews we collected
- 5 stars9994%
- 4 stars33%
- 3 stars00%
- 2 stars22%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
- Praise10896%
- Complaints54%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price240%
- Reasonable360%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4540%
- Would recommend2724%
- Quality & results2018%
- Communication76%
- Price & value76%
- Speed & response44%
- Honesty & trust33%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super professional and did a wonderful job, will 100% be back!”
“I highly recommend Jennie at Arabella for her reiki and sound therapy sessions.”
“A very beautiful and relaxing atmosphere ❤ I cannot recommend this place enough!”
“I went to Alli for a full set of lashes and she did the most amazing job!”
“Just save your money and time because she took much longer for worst service.”
“She truly listened to my needs and explained every step of the way”
“Highly recommend to everyone, great relaxation day & for sure worth it!”
“I truly appreciate that she is always on time and ready with a smile.”
“I’m an Indian and trust me, I didn’t get any dark spots or pigmentation from with the procedure.”
People customers mention
- Michaela 7 reviews
- Alli 5 reviews
- Charity 4 reviews
- Jamie 3 reviews
- Kayla 3 reviews
- Samantha 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arabella Spa and Salon for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Rylee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
Katie, who did our service, was amazing. But the ladies working the front desk were like mean girls straight out of high school. When we walked in, they didn’t greet us at all, looked us up and down, gave us dirty looks, and didn’t even ask if we needed help. It was not a welcoming environment at all. We definitely…
AnnetteLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had an amazing session with KRISTI She truly listened to my needs and explained every step of the way The pressure was just right and targeted the pain in my tight spots I highly recommend KRISTI She is truly gifted at what she does You can tell when entering room you are in the right space
NATALIE2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Absolutely loved her! Super professional and did a wonderful job, will 100% be back!
Great priceBody waxing
PriyMeLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I signed up for the 1 yr package buy, 5 and get 5 free for the Laser treatment for my underarms. I’m an Indian and trust me, I didn’t get any dark spots or pigmentation from with the procedure. My last visit was back in June and haven’t shaved since then. Hair growth has stopped since then. Michaela is very…
Reasonable priceSkin treatmentsService not listed
BethanyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I went to Alli for a full set of lashes and she did the most amazing job!!! I've gotten lashes at many places over the years, but they've never looked this good. Bonus they're super comfortable to wear!
Reasonable priceEyelash extensions
Hillary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a gorgeous experience + my skin feels happy and glowing again! Thank you all so much 🫶🏼🫶🏼☀️☀️
Great priceSkin treatments
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 3 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 105 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Rylee S4 reviewsTotal number of Google reviews Rylee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKatie, who did our service, was amazing. But the ladies working the front desk were like mean girls straight out of high school. When we walked in, they didn’t greet us at all, looked us up and down, gave us dirty looks, and didn’t even ask if we needed help. It was not a welcoming environment at all. We definitely won’t be back, which is a shame because the lady who did our service was great.
Response from the owner · a week ago
Hi Rylee, thank you for taking the time to share your feedback. We are so glad to hear that you had a great experience with Katie. We are sorry your arrival didn't feel as warm and welcoming as we strive to make. Just before you arrived, our team received some very heartbreaking personal news about a coworker's family, and we understand we were quiet and processing. It was not our intention to make you feel unwelcome or uncomfortable. Katie was also at the front desk assisting you. As a small, local business our reputation and reviews mean a great deal to us. Reviews like this can have a lasting impact on our business. We hope you understand and address this.
Annette KaneLocal Guide · 19 reviewsTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had an amazing session with KRISTI She truly listened to my needs and explained every step of the way The pressure was just right and targeted the pain in my tight spots I highly recommend KRISTI She is truly gifted at what she does You can tell when entering room you are in the right space
NATALIE COMPTON2 reviewsTotal number of Google reviews NATALIE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely loved her! Super professional and did a wonderful job, will 100% be back!
- Price assessment: Great price
- Services: Body waxing
Response from the owner · 5 days ago
Thank you!
PriyMe SLocal Guide · 54 reviewsTotal number of Google reviews PriyMe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI signed up for the 1 yr package buy, 5 and get 5 free for the Laser treatment for my underarms. I’m an Indian and trust me, I didn’t get any dark spots or pigmentation from with the procedure. My last visit was back in June and haven’t shaved since then. Hair growth has stopped since then. Michaela is very knowledgeable and made me feel comfortable in every sessions. I’d totally recommend this place. Great and knowledgeable staff
- Price assessment: Reasonable price
- Services: Skin treatments, Service not listed
Response from the owner · 10 months ago
Thank you for your kind review ❤️ Michaela
SuzyannaLocal Guide · 75 reviewsTotal number of Google reviews Suzyanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen going to Denise for probably 10 years now! Love her!
- Price assessment: Reasonable price
- Services: Skin treatments
Response from the owner · 5 days ago
Thank you for the review!
Bethany RosnerLocal Guide · 35 reviewsTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went to Alli for a full set of lashes and she did the most amazing job!!! I've gotten lashes at many places over the years, but they've never looked this good. Bonus they're super comfortable to wear!
- Price assessment: Reasonable price
- Services: Eyelash extensions
Hillary Hallows3 reviewsTotal number of Google reviews Hillary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a gorgeous experience + my skin feels happy and glowing again! Thank you all so much 🫶🏼🫶🏼☀️☀️
- Price assessment: Great price
- Services: Skin treatments
Response from the owner · 5 days ago
Thank you for the review, we are glad to hear that!
Maddy1 reviewTotal number of Google reviews Maddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSalon is soooooo cute and Jessica Besaw is a HAIR GODDESS. I swear, She read my mind and gave me exactly what I pictured. I can’t recommend her enough!
Lois May1 reviewTotal number of Google reviews Lois has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend Jennie at Arabella for her reiki and sound therapy sessions. Jennie's professionalism and communication are exceptional, and her empathy and intention are evident throughout each session. Jennie creates a sacred space that helps one feel comfortable and validated; and the application of her skills is powerful and beneficial. I have received Jennie's energy services for a few years now after she felt a calling to do this work. I always come away feeling uplifted, balanced, and peaceful because of her extraordinary abilities.
Business details
- Address: 2140 Holmgren Wy, Green Bay, WI 54304
- Phone: (920) 857-1038
- Website: arabellaspaandsalon.com
- Service area: Green Bay, WI