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ARCH Counseling Center

Mental health service · Chicago, IL · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 114 therapistsPosition by Experts Score among all companies we track in this category. · better than 97%
5.0 ★★★★★ 41 Google reviews · 6 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

ARCH Counseling Center at a glance

Google reviewers rate ARCH Counseling Center five stars based on forty-one reviews, highlighting the facility's warm, welcoming, and judgment-free environment. Clients describe the staff as compassionate, professional, and knowledgeable, noting that therapists provide practical, personalized guidance while making therapy accessible. The reviews consistently emphasize the supportive nature of the sessions and the dedication of the team to client well-being, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 41 reviews (100% five-star).
  • Reviews on this page: 41 Google reviews (15 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Therapist serving Chicago, Illinois.

Data from Google, last updated October 26, 2026.

Score profile vs other therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 90)Reliability: 97 (median 88)Momentum: 100 (median 100)
ARCH Counseling CenterTherapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ARCH Counseling Center: 99/100 on this factor. Category median: 90.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ARCH Counseling Center: 97/100 on this factor. Category median: 88.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ARCH Counseling Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
–

Bar = this company · dark tick = category median.

Star ratings

41 Google reviews we collected

  • 5 stars41100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 15 written reviews

  • Praise25100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1040%
  • Would recommend1040%
  • Honesty & trust312%
  • Quality & results14%
  • Communication14%

What customers talk about

We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Her compassion, insight, and professionalism created a safe space where I could openly explore my challenges, fears, and goals.”
  • “If you’re looking for a therapist who is knowledgeable, compassionate, and truly invested in your growth, I wholeheartedly recommend her.”
  • “What stands out most is her genuine care and dedication to helping me grow.”
  • “The warmth, attention to detail and friendly conversation makes you feel truly taken care of.”
  • “Ive followed Bernard’s professional work for years and it’s very clear that he brings a high level of skill, compassion and cultural awareness to his…”

People customers mention

  • Bernard 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Paula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

ARCH Counseling Center is such a warm and welcoming community of amazing therapists and staff. You can tell how passionate they are about making therapy accessible along with providing great quality care. They are something special!

Janette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Working with Iveth has been one of the most meaningful investments I’ve made in myself. From our very first session, I felt heard, understood, and supported without judgment. Her compassion, insight, and professionalism created a safe space where I could openly explore my challenges, fears, and goals.What stands out…

LuceeLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Really wonderful folks who provide excellent care full of compassion, empathy, understanding and kindness. Would absolutely recommend to anyone seeking counseling services.

D.Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ive followed Bernard’s professional work for years and it’s very clear that he brings a high level of skill, compassion and cultural awareness to his role as a therapist. His leadership at the ARCH counseling center, especially the commitment to accessible trauma and informed in LGBTQ+ affirming care in Chicago…

karimeLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

High Therapist care level, professional, knowledgeble, caring. Therapist take the extra mile to help and meet clients where they are.

Hang4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

ARCH Counseling Center is a warm, professional, and supportive place. The environment feels calm and safe, and sessions are both helpful and practical. Highly recommend.

Photos

Customer reviews

5.0 ★★★★★ 41 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Paula Buendia1 reviewTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

ARCH Counseling Center is such a warm and welcoming community of amazing therapists and staff. You can tell how passionate they are about making therapy accessible along with providing great quality care. They are something special!

Janette Lizama1 reviewTotal number of Google reviews Janette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Iveth has been one of the most meaningful investments I’ve made in myself. From our very first session, I felt heard, understood, and supported without judgment. Her compassion, insight, and professionalism created a safe space where I could openly explore my challenges, fears, and goals.What stands out most is her genuine care and dedication to helping me grow. The progress I’ve made in therapy has positively impacted many areas of my life, and I am incredibly grateful for the support and encouragement I’ve received along the way.If you’re looking for a therapist who is knowledgeable, compassionate, and truly invested in your growth, I wholeheartedly recommend her.

J.R. McMasterLocal Guide · 84 reviewsTotal number of Google reviews J.R. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A wonderful place with caring professionals. I highly recommend.

Lucee RLocal Guide · 61 reviewsTotal number of Google reviews Lucee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really wonderful folks who provide excellent care full of compassion, empathy, understanding and kindness. Would absolutely recommend to anyone seeking counseling services.

D. M.Local Guide · 17 reviewsTotal number of Google reviews D. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ive followed Bernard’s professional work for years and it’s very clear that he brings a high level of skill, compassion and cultural awareness to his role as a therapist. His leadership at the ARCH counseling center, especially the commitment to accessible trauma and informed in LGBTQ+ affirming care in Chicago reflects the dedication. He always had to serving the community. He is A very knowledgeable and ethical clinician who takes his work seriously, and it shows in the quality of care his practice provides

karime silvaLocal Guide · 46 reviewsTotal number of Google reviews karime has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

High Therapist care level, professional, knowledgeble, caring. Therapist take the extra mile to help and meet clients where they are.

Hang My Tran4 reviewsTotal number of Google reviews Hang has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

ARCH Counseling Center is a warm, professional, and supportive place. The environment feels calm and safe, and sessions are both helpful and practical. Highly recommend.

Hannah Yonamine2 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had the pleasure of working with Bernard a few years ago and he's amazing!

Aung Ye Kyaw6 reviewsTotal number of Google reviews Aung has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best quality counseling work. Tremendously helpful.

Kyonghwan Choe1 reviewTotal number of Google reviews Kyonghwan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Bernard. He is genuinely there to help, and his ability to listen with care makes all the difference.

ARCH Counseling Center on Google Maps →

Business details