Chaille Hutcheson1 reviewTotal number of Google reviews Chaille has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, Terrance did a great job!
- Services: Installation
Archangel Alarm Services LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%92+13Replies to reviews 7%62+4.4Craft & service penalty95−0.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 34 cctv installation servicesPosition by Experts Score among all companies we track in this category. · better than 36%
4.9 ★★★★★ 436 Google reviews · 24 photos
94%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
53%reviews answered by the owner
Aug 2026latest review
Archangel Alarm Services LLC at a glance
Customers frequently praise Archangel Alarm Services for professional technicians, quick response times, and reasonable pricing for security system installations and repairs. Recurring themes highlight effective communication, helpful advice without pressure, and the ability to handle complex wiring or equipment changes. However, some reviewers criticize high service fees for minor tasks like battery replacements, unexpected costs for incompatible parts, and instances of missed appointments or poor follow-up from office staff.
- Google rating: 4.9 out of 5 from 436 reviews (94% five-star).
- Reviews on this page: 436 Google reviews (325 with written comments, 2 with photos).
- Owner responses: the business replied to 53% of reviews.
- Most recent review: August 18, 2026.
- Service: CCTV Installation serving Houston, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other cctv installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Archangel Alarm Services LLC: 85/100 on this factor. Category median: 90.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Archangel Alarm Services LLC: 82/100 on this factor. Category median: 87.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Archangel Alarm Services LLC: 95/100 on this factor. Category median: 98.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Archangel Alarm Services LLC: 92/100 on this factor. Category median: 100.A
92
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Archangel Alarm Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Archangel Alarm Services LLC: 62/100 on this factor. Category median: 73.B
62
Bar = this company · dark tick = category median.
Star ratings
436 Google reviews we collected
- 5 stars41194%
- 4 stars72%
- 3 stars61%
- 2 stars20%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 325 written reviews
- Praise57398%
- Complaints142%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1624%
- Reasonable4973%
- Overpriced11%
- Not sure11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14925%
- Quality & results11920%
- Speed & response11319%
- Would recommend7813%
- Price & value549%
- Honesty & trust407%
- Communication346%
What customers talk about
We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician was professional, knowledgeable, and took the time to make sure everything was working properly before leaving.”
“I've had an outstanding experience with Archangel Alarm Services.”
“I think this is horrible customer service and bad business.”
“They came out promptly, checked all of my smoke alarms, quickly found the issue, and fixed it.”
“I really appreciated the great customer service and would definitely recommend Archangel Alarm Services to anyone needing alarm or smoke detector service.”
“PLEASE STAY AWAY FROM THIS COMPANY.”
“He showed me how to maneuver through the app and the prices are so reasonable!”
“I had a technician come out to my house Saturday morning to give a quote.”
“I really appreciated his honesty and professionalism.”
“Joshua was knowledgeable, friendly, and took the time to explain everything clearly without any sales pressure.”
People customers mention
- Hector 22 reviews
- Jeff 11 reviews
- Ruben 5 reviews
- Alarms 4 reviews
- Terrance 3 reviews
- Mendez 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Archangel Alarm Services LLC for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ruben was amazing! He went way beyond to help me get my system in place and I’m so thankful!!!
Jimcom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jeff with Archangel corrected my alarm issue and at the same time playing with my small standard poodle. I would request Jeff in the future if had alarm issues Jim
Reasonable price
Carol11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent service! They came out promptly, checked all of my smoke alarms, quickly found the issue, and fixed it. The technician was professional, knowledgeable, and took the time to make sure everything was working properly before leaving. I really appreciated the great customer service and would definitely…
Reasonable price
Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I've had an outstanding experience with Archangel Alarm Services. Over the past 7+ years they have installed security cameras and alarms for three houses and they have always delivered excellent services. Hector and Ruben are both highly competent and very responsive any time I needed information, installation,…
Reasonable price
A.G.10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing service from the initial call to the job completion. HIGHLY recommend. Thank you again!
Great price
Kellye3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This company is great! They are super responsive and timely. Ruben Mendez did the work for us and is knowledgeable, friendly, and informative. Great experience! I will definitely recommend them to anyone who asks.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs | 29 | — |
| Technical support | 28 | — |
| Installation | 24 | — |
| Security cameras | 9 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 436 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Teresa Schroit4 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRuben was amazing! He went way beyond to help me get my system in place and I’m so thankful!!!
Response from the owner · 2 months ago
Hi Teresa! Thank you so much for your glowing review about our security system installation service! We’re thrilled to hear that Ruben exceeded your expectations. Your safety is our priority!
Jimcom Smith3 reviewsTotal number of Google reviews Jimcom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJeff with Archangel corrected my alarm issue and at the same time playing with my small standard poodle. I would request Jeff in the future if had alarm issues Jim
- Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Hello Jim! Thanks a ton for the awesome review! We're thrilled to hear Jeff took care of your alarm issue and had fun with your poodle. We'll definitely pass along your request for him in the future!
RPC Q5 reviewsTotal number of Google reviews RPC has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSolved the problem even though it took longer
Response from the owner · 2 months ago
Hi RPC Q! Thanks for the 4-star review! We appreciate your patience, and we're glad our team was able to solve the issue with your security system installation. Your feedback helps us improve!
Carol Barillas11 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service! They came out promptly, checked all of my smoke alarms, quickly found the issue, and fixed it. The technician was professional, knowledgeable, and took the time to make sure everything was working properly before leaving. I really appreciated the great customer service and would definitely recommend Archangel Alarm Services to anyone needing alarm or smoke detector service.
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Hey Carol! Thanks a ton for the awesome review! We're thrilled to hear about your excellent experience with our security system installation service. Your recommendation means the world to us! 😊🔒
Doug Elliott4 reviewsTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've had an outstanding experience with Archangel Alarm Services. Over the past 7+ years they have installed security cameras and alarms for three houses and they have always delivered excellent services. Hector and Ruben are both highly competent and very responsive any time I needed information, installation, maintenance, troubleshooting, etc. I highly recommend them.
- Price assessment: Reasonable price
Response from the owner · a year ago
Thanks Doug! Our pleasure to serve you
G Griffin3 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service!
Response from the owner · 3 months ago
Thank you so much! We're thrilled to hear you enjoyed our customer service at Archangel Alarm Services. We aim to provide the best security system installation experience!
A.G.10 reviewsTotal number of Google reviews A.G. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service from the initial call to the job completion. HIGHLY recommend. Thank you again!
- Price assessment: Great price
Response from the owner · 3 months ago
Thank you! Our pleasure to help you with your Security needs
Fredricka Brecht9 reviewsTotal number of Google reviews Fredricka has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRuben is very professional. May have finally gor system fixed.
- Price assessment: Reasonable price
- Positive: Responsiveness, Professionalism
- Services: General repairs
Response from the owner · 8 months ago
Thank you Fredricka for your 5-star review! We’re glad you found our pricing reasonable. We truly appreciate your support and look forward to serving you again soon.
Kellye Nye3 reviewsTotal number of Google reviews Kellye has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company is great! They are super responsive and timely. Ruben Mendez did the work for us and is knowledgeable, friendly, and informative. Great experience! I will definitely recommend them to anyone who asks.
Response from the owner · 3 months ago
Hi Kellye! Thank you so much for your amazing review! We're thrilled to hear that Ruben provided you with such great service. Your recommendation means the world to us at Archangel Alarm Services!
Business details
- Address: 6575 W Loop S Ste 500, Bellaire, TX 77401
- Phone: (281) 236-4943
- Website: archangelalarms.net
- Service area: Houston, TX