How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%87+12.3Replies to reviews 7%5+0.4Craft & service penalty90−1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREArmstrong Air & Electric
Winter Garden, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 2,583 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Armstrong Air & Electric for 8 kinds of job.
Armstrong Air & Electric for HVAC system repair
Clear ✕All 312 Google reviews tagged “HVAC system repair” · showing 160
Nick C was polite and did a wonderful job helping me understand what was going wrong with my AC system and what needs to happen going forward. I appreciate that Armstrong got him out to my home on short notice and I feel valued as a customer.
Armstrong Air , always on time and in time. Michael P. Did an amazing job, very personable and cares about the customer and the experience. Very Impreasive!
Chad was great excellent customer service
Colbi was great. Answered all my questions and had it done in 20 mins. 5 stars
Colbi, repaired the air HVAC, he did a very efficient and professional job, He was just in time. Thank you.
Timely clean and efficient Great report and directions
Mike was wonderful. Was able to diagnose both of our units and was able to find the problem and resolve quickly. He was extremely dedicated to making sure our family was comfortable before he left. Thanks Mike and the Armstrong team. Great experience from start to finish.
Justin and Ken did a fan motor replacement and fan coil cleaning today. They did the usual excellent work we have come to expect from Armstrong. If you have HVAC and electrical needs find your service locally from a company with deep ties to the community. Thank you!!
I had a great experience with Mikhail from Armstrong AC in Orlando, FL! He was very nice, respectful, professional, and knowledgeable. He took the time to listen to my concerns, answered my questions, and was very helpful throughout the entire process. He made sure everything was taken care of and got the job done…
Giovanny was great. He helped me understand what was needed with our ac system. Kept me informed as he worked and completed all work in a timely manner. He was extremely respectful to our home as he went out and back in as he performed work. We have used Armstrong for 8 years and I would recommend them for any a/c…
Mikhail Jefran Basilio provide five star service! I’ve dealt with Armstrong Air many times and he was by far the most thorough tech I’ve ever dealt with. Explain EVERYTHING he was doing and made recommend that I felt were legit and not an up sale!
Kellen is always professional, knowledgeable and patient with questions/explanations. He does well with thinking outside the box to diagnose scenarios. I will request his service if any future hvac issues arise and recommend him to anyone in need of hvac services.
Kellen was very professional. He helped get things pushed through and fixed fast. Was able to fix multiple issues to keep the system up and running.
Great customer service! Colibi was super professional and knowledgeable!
Chad is very professional and relays his obvious technical expertise at a level that is easy to understand and trust. He is thorough and listens well to my AC concerns. Bravo young fellow!!
Kellen was great!
Mike was very knowledgeable about the system. Did a thorough job. Will use this company again. Thanks Mike
Great service visit and attention from Armstrong Air Tech this morning. Thanks again.
Colbi was wonderfully knowledgeable and not only got the system running again but recommended a course of action that'll prevent the same issues in the future.
He was very acknowledge what he had to do to get the job done
Colbi the technician was very helpful, courteous and knowledgeable.
The service Kellen provided was excellent. Kellon Lyons was very knowledgeable and very helpful with answering all the questions I had. He broke down the whole process not leaving me wondering what he was doing. I would recommend him to anyone else. Although the price I felt was a bit high it wasn’t his fault. As a…
Justin was very helpful and professional great service
Tech was very nice and knowledgeable Armstrong is a good company to fix your AC needs highly recommended
Jacob came today to do a checkup on my new unit. They honored my warranty, even though I was a week late calling. I’ve been using Armstrong for years, even before I bought their unit. Professional, timely, and reliable all describe this company.
Our AC went out and we had Kellen come out and take a look. He was very quick on the diagnostic and came in and informed us thoroughly on the issue with the unit which was nice.
Very professional and did an amazing job!
Guy was very Good..(Alfredo) Friendly..will keep calling Armstrong when I have a issue..Thank You
Excellent service, very polite and did a quality job, thank you very much, Alfredo, for your service.
Keller was awesome hope he's the one to finalize the fix once parts are in. Not one bad thing to say about experience!
Our air conditioner stopped working on a Monday and we called Armstrong after 5pm to set up service for the next day. Kellen L was here at 0800 the very next day. He was very polite, professional, and knowledgable. Even though our ac started working again over night, he found the problem and repaired it right away.…
Kellen was terrific. To start he called ahead giving us plenty of lead time and know exactly when to expect his arrival. He took off his shoes showing great respect for us and our home. He was very knowledgeable and fixed our HVAC system answering all of our questions putting our minds at ease. If the need arises…
Mikhail was very thorough, he explained what filter to use, and how to take care of it.
Chad with Armstrong was great. Scheduled service for next day, communication was great, came right on time, got our AC unit fixed up at a reasonable price and explained each step of the way. Thanks a ton!
Kellen is absolutely amazing! He truly goes above and beyond and is always on top of everything. He is incredibly kind, genuine, and professional, and you can tell that he truly cares about helping people. He is always willing to step in, find a solution, and help in any way he can. His professionalism and…
Kellen is the best, highly recommend. He came out and immediately identified the problem and got it fixed quick. Capacitor went bad and had it replaced quickly.
Kellen was very professional and fast.
Residential diagnostic performed and problem corrected. HVAC technician Kellen was great with explaining the process and efficiently getting the job done.
Very professional!!!
The technician did a great job, explained what was wrong, and the place was able to cool down within a couple hours
Kellen was awesome! He went above and beyond he arrived on time and made sure I was the first repair of the day was patient kind and helpful
Justin Alba came out and helped us get the air conditioning back working after hours. He was very helpful and gave us advice on maintaining our system.
Quick and excellent service. Chad did a great job
Amazing job, took his time and explained everything.
Bruno was knowledgeable and professional. He took the time to explain what was happening and why he recommended the path we ended up taking. Great service, can’t praise him enough.
Kellen Lyons provided excellent service with full explanations and instructions for follow-up.
Oportuno, profesional. Buen técnico Javier Löpez
Recently purchased house with water leaking from the air return duct. Kellen arrived and diagnosed the issue, and quickly addressed it. He additionally provided recommendations for the upkeep of the AC system, and verified no other unseen issues were present. I am satisfied with the services provided. Kellen even removed his shoes while working indoors.
Colbi did a great job diagnosing and fixing the issue with our AC unit.
Muy profesional lo recomiendo
The installation team performing my warranty work were excellent. I wasn’t sure what to expect but having a manager, Henry, here throughout the installation and then staying during programming was great.
Armstrong and their crew are top notch! Fast response and great attention to detail.
Kellen Lyens was amazing and efficient in diagnosing my problem with my AC and giving me fast solution on getting it back up and running.
Fantastic customer service and extremely knowledgable technician.
Thank you so very much kellen for coming out at the time that you did i called around 5pm with an issue with my A.C and you got to my home at 11:25pm and left a 12:45pm ,even if the problem couldn't be solved right away you tried to fix it and explained what the issue is and I thank you so much for all that you did to try and fix it.
I would never use Armstrong air again if I can. They want me to pay for their labor cost before the work is done. Never heard if paying for labor cost before work. A deposit, maybe, but not the full amount. The response has nothing to do with the reason for my post. There was no mention of me having an issue with…
I have been a customer of this company for years: they installed the original equipment in my home in 2015, and I have always used them for maintenance and repairs. When I needed to replace both of my HVAC systems (one in 2023 and one in 2024)—both of which have a 10-year warranty—I continued to trust them for…
Justin was great. Excellent and professional
Chad was excellent. He gave us a call, letting us know that he was on the way. He arrived in a timely manner. He was able to diagnose the problem quickly and discuss the solution with me. He also discussed the benefit of an annual plan that would give a discount on today’s services as as well as as parts and labor.…
Extremely thorough and knowledgeable. Highly recommended
Colbi and Jacob were wonderful. They explained what was wrong and the price. They were here less than an hour and my AC is working great again. I would request them again if any issue comes up. Thank you both.
Our tech Chad was very knowledgeable about our system.
Alfredo Merino was very profesional and detailed.
We appreciate armstrong for taking care of us today and for sending out a great technician. Kellen was very personable and worked efficiently, we look forward to using them again.
Kellen came out and made the ac like new
I would like to recognize Kellen Lyons for three outstanding service he provided to the Sales and Marketing department at The Fountains. Keller was very friendly, professional, and took the time to clearly explain the AC repair process to us. I was especially impressed to see him working today in the middle of the…
Kellen Lyons was a great help today and did an awesome job! Thank you for your help here at Hilton!
The tech was very polite and very informative and made sure before he left to answer any questions I had
I greatly appreciate his hard work and him taking the time to explain exactly what was going on with my air conditioning.
Adolfo did an amazing job!
Good and professional service , met expectations.
Kellen the best engineer on staff. He was quick and efficient no BS. Looking forward to continuing working with him as needed for maintenance.
Great experience from both Kellen and Gunnar. Attentive and customer focused.
I would like to recognize the outstanding service provided by Kellen. From the moment they arrived, they were professional, courteous, and knowledgeable. They took the time to thoroughly inspect the HVAC system, clearly explained the issue, and answered all of my questions in a way that was easy to understand.
Mikhail was extremely knowledgeable and thorough! This is my third time using this company and each time it has been a great experience.
I received the visit of Kellen Lyons. The best. He repair my AC, very good service.
Justin provided excellent service.
Thanks Justin and Carlos for getting the house cold again!!
Justin and Carlos did a great job today performing the maintenance on our ac system. They were very efficient and thorough in explaining the necessary repairs to keep the system functioning. Repectful on our property and finished in under 3 hrs. Would highly recommend!!! A++ SERVICE and we've used their service going 10 yrs.
Bruno was absolutely great! Very friendly and knowledgeable and quick! Would highly recommend keeping him on the team!!!
The tech,Mikhail, was very knowledgeable and explained the process very clear to understand.
Thank goodness for Armstrong sir and electric I am very thankful. I highly recommend.
Came to fix air one day one which did not work came immediately the next morning 👍 I cannot believe it is going to cost 570 for labor to put in replacement piece (4 hours) does seem right
Justin was great! My Air Conditioning unit went down on Sunday night and he was at my house at 9AM. Repaired my unit by 9:30AM for $199. Armstrong Air and Electric provides amazing service at great rates.
Anthony was professional, polite and very competent. He diagnosed the issue quickly then went above and beyond to help get the issue resolved.
Colbi did a thorough, fantastic job. He was able to explain things easily and take care of our issues efficiently for a fair price. I would certainly recommend!
Team arrived early and made a quick assessment. Back with cool air in 2 hours. Thanks Devin and Kellen!
Gracious, polite, and knowledgeable. I appreciate your tech that sends a text with the technician’s name and picture.
Kellen and Devin were awesome. From the time they arrived to the time they left they were efficient, courteous and professional. They were able to diagnose my issue, repair it, and educate me on what to look out for next time. Top notch service and professionalism!
Chad came out on a hot July Sunday afternoon and got my AC going. Thank you
Michael is an excellent technician and very professional.
Colbi was great! Working hard and fast, keeping me informed, didn’t try to sell me unnecessary/unneeded things, and kept everything kosher! Will be using them from now on!
Our AC stopped working due to an energy surge. We have the maintenance plan - Armstrong sent Colbi out within the hour. His service was excellent and professional. Unfortunately it required a part and due to the holiday weekend wasn’t going to be available until Monday. Saturday we got a call they were able to get…
Excellent customer service and great HVAC service.
Alex was very professional and fixed my problem quickly! He took The time in detail to explain what was wrong and how he fixed it. Will definitely call Armstrong in the future with my air conditioning requests.
UPDATE: This is actually not an update to my original below review, but an added review (since you're limited to just 1). 3 months after having this company out, I found myself after-hrs with an unbearable situation... a completely different part went out, leaving us in extreme heat during the hottest part of the…
Professional. Efficient. Polite.
Todd 0’Neill is awesome to work with!!! A true asset to your company!!!
Great customer service and efficient service
Alex was great and explained everything, He was thorough and repaired my AC pretty quickly. Very happy with this company..Will for sure be sticking with them.
Great job getting everything ready to run
Re’Anthony pagan - He was excellent. He gets a 5 star from us on the job that he performed at our house.
5 star and very professional also very respectful, great job!
Great service from Alex!! Thanks for the detailed AC repair and really listening to my issue.
Excellent service Thank you Joshua please send a receipt for today’s service.
Alsvaldo was very helpful fixing my AC over the weekend. He was courteous and professional
He was able to fix what the guy that they sent yesterday couldn't
Quick and efficient service. Alfredo was both friendly and professional and did a great job explaining things and offering solutions.
The tech ( Re’Anthony )was great. He was knowledgeable and showed and explained issue that was found. My problem is the price, the issue and repair. I’m basically being charged to replace a system that literally just made its 2 year mark. I’ve had to call for multiple repairs within the first full year of…
Good Job Mikhail Jefran!
Alex was great. Found the issue and fixed it quickly. Very polite.
Alex S was an awesome guy. He was very good at figuring out what the problem was and getting the repair done quickly. He also did a great job of explaining it to us. I would recommend him to anyone.
Colbi did a great job for us. Very polite and knowledgeable.
Pedro and the guys were fantastic. They came to aid when we were in trouble. Hung with us until job was finished. Very appreciative of these guys and their help. Thank you again
Excellent service, very profesional, organized & clean, and the best part: honesty. Mr. Jefran Basilio did go above and beyond explaining details about performed maintenance, suggestions to diagnose and prevent HVAC system breakdowns or failures as well as recommending the correct supplies that will help to extend…
Armstrong is the only company we trust with our AC. The technicians are knowledgeable and find solutions without using scare tactics or talking the customer into replacing their unit when not needed.
I was visiting a friend in Clermont today when she experienced a problem with her AC. We called Armstrong Air & Electric in a panic and Michael P., a great representative of Armstrong, rolled up and saved the day. Pricing was reasonable for a Sunday that happened to be Mothers Day. But Micheal, a patient,…
Michael P. Saved the day! My friend and I attempted to address a thermostat issue that prevented the hvac from getting power. I called Armstrong Air & Electric after seeing 4.9 stars and they were open on a Sunday, Mother's Day! I am so grateful that Michael arrived with positive, friendly energy and went to work.…
Diego was pleasant, thorough and efficient. He diagnosed that our system compressor had open short, which means a new one. The issue I have is that this system is only 2 years old. And out of warranty by 9 days. Ouch.the cost for the repair is not Deigo's fault.
I had issues with my HVAC system and Michael P from Armstrong Air performed a full diagnostic. He was professional, knowledgeable, and guided me on the best path to tackle the issue. Thank you!
Michael Pereira was very professional and he explain everything to me as he was working on the unit. Paul and Lisa this young man represented Armstrong Air like he’s been there for 20 years. Y’all have a keeper. Blessings, Pastor Herkie Walls
Chad was pleasant and knowledgeable on an older unit we have. Gave us option's and we will be speaking with Armstrong air tomorrow to decide options.
Returned from vacation and AC was broken. It was sweltering. Armstrong sent Mikhail. The man is very knowledgeable and had us running in less than 30 minutes. He is now our best friend!
Excellent, always professional and on time!
Great tech. BEST we’ve had!!
Mikhail was great to work with, he showed up right on time, was professional, and got the job done efficiently. He took the time to explain everything clearly and made sure everything was running perfectly before leaving. Really appreciate the quality of his work and would definitely recommend him!
Chad was our tech and was very knowledgeable and spent time explaining what needed to be done on the a/c unit.Great service!
Armstrong Air & Electric-Mr. Osvaldo Rodriguez came and performed the install of a LENNOX evaporator coil.The 4yr old unit being replaced was visibly rusted and had a leak. These things don’t last as long as they use to…Even with a preventative maintenance plan. He got the repair done in sufficient time and showed…
For being so young he seemed very knowledgeable, professional, informative and very respectfully. Awesome experience under the direction and guidance of Gary. All in all , would highly recommend your company to everyone
Excellent work and answered all questions while attentive
Mike P is awesome! I appreciated him coming to help fix our issue from being on call! He was super nice to speak with, professional, and proficient. Thanks Mike!
Technician determined issue and had parts to make repair at the time of survey. Work was done quickly and professionally.
Devin was great. He went through a diagnostic procedure and found the problem very quickly. I’m very confident that all will work well now. He is an excellent technician.
Very professional
Edinsson our HVAC tech today did an amazing job. He went above and beyond with everything today and even explained to us how it gets maintained to prevent frequent visits. I’ve had a few guys out from this same company but I’ll be requesting him personally every time.
Very pleased with the excellent service. Professional and speedy service. Recommend 100 %
Rae from Armstrong Air did an excellent job diagnosing an issue with our Carrier / Aprilaire system. He responded quickly, was very efficient, and accurately identified the problem right away. What really stood out was his knowledge and the confidence he inspired. He clearly explained what was happening, the…
My technician was Devin. Prompt, courteous, thorough, explanatory service. Armstrong was recommended by my neighbor. Not only do I highly recommend them, but I suggest a one year service contract which I purchased. Includes two maintenance checkups of unit plus discounts, should you need repairs.
Great service. Quick response! Technician was very knowledgeable and polite!
52 at park Oswaldo is an excellent technician and very skilled at his job. It's good for our company to have employees like him.
Osvaldo & Carlos came to solve what no one could
Devin was very impressive! Knowledgeable and thorough in finding the cause of my A/C going out on me so often. Very pleased with his service!
Tech showed up on time, thanks! I thought The job was overpriced.
Victor & James did a great job. Very professional and took the time to explain everything they did. They made sure I was completely satisfied before they left.
Justin Alba did an excellent job servicing our air conditioner. He was punctual, professional, and very knowledgeable. He took the time to clearly explain what was going on with the system and made sure everything was working perfectly before he left. The service was efficient, clean, and stress-free. I really…
Great experience. Two techs came and both were great. They found and fix my problem quickly, and they showed me how to prevent future similar problems from happening again.
Mikhail was awesome! He showed up right on time and solved our AC issues quickly! Shout out to Sterling at the front desk for always being super helpful as well! Thank you Armstrong!
El técnico Justin fue muy amable, explicó la importancia del la lámpara uv, para la purificación del sistema y el cambios se realizó sin contratiempos.
Chad and Daniel’s, we’re our technician. Very professional and courteous. Arrive on time, call us when they were on their way. They explained in details everything took there time fixing the problem and explained the problem. I would recommend this company to anyone very satisfied customer.
Amirion came to fix the HVAC today. Took his time to balance the air, install needed items, and problem solve what was the root issue. Truly appreciate his experience.
Awesome tech…. extremely knowledgeable, respectful, and on time…. Knew his stuff… Thank you Michael Pereira
We've used Armstrong since moving into our home in 2018 - we do regular maintenance but our AC went out on a weekend. They had Colbi out to our home within about an hour and he quickly diagnosed the issues and fixed it getting our AC up and running and educated us on a few things to be ready for with future…
Great customer service and great work. Thank you Justin
Did a great job
exceptional service and support. Great staff, timely, and very professional. Couldn't recommend enough!
Colby was professional but yet very friendly. It was easy to tell he was very knowledgeable about our system. He quickly discovered the problem and reported what would be the solution. He checked our system completely and even changed my filter in the hallway. My husband and I are in our 70s and had no one to climb…
The Technicians that came out and serviced my HVAC system were very professional and went over everything they did. I’m happy with the service they provided and will recommend Armstrong to others.
Great job, very satisfied with their work. Emma and Justin very reliable to work with.
Chris was super friendly and knowledgeable.
Christopher Svehlek was great. Honest, and very friendly. We talked about the YMCA and that he used to play sports there growing up. Unfortunately I’ll need a pretty significant repair, but Chris’s energy made it more palatable.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 484 | $114–$453 |
| HVAC system repair | 307 | $209–$1.2k |
| A/C system maintenance | 205 | $78–$351 |
| A/C system repair | 144 | $227–$611 |
| Install AC | 83 | $1.6k–$3.7k |
| Cleaning | 67 | $172–$340 |
| Installation | 61 | $1.4k–$2.8k |
| Repair HVAC | 53 | $57–$738 |
