How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%87+12.3Replies to reviews 7%5+0.4Craft & service penalty90−1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREArmstrong Air & Electric
Winter Garden, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 2,583 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Armstrong Air & Electric for 8 kinds of job.
Armstrong Air & Electric for install AC
Clear ✕All 83 Google reviews tagged “Install AC” · showing 80
I had a great experience with Mikhail from Armstrong AC in Orlando, FL! He was very nice, respectful, professional, and knowledgeable. He took the time to listen to my concerns, answered my questions, and was very helpful throughout the entire process. He made sure everything was taken care of and got the job done…
Update: it’s been weeks since this original review and I’m still waiting to close out the permit on this job and still have issues that remain unremedied with no end in sight. Absolute worst AC company I have ever dealt with. We have been doing an install at a remodel job for years now, and after many setbacks I…
I got 2 systems replaced by Armstrong. They were punctual and did a very thorough and neat job. Their pricing was fair and they did not try to upsell a higher tonnage unit like some others tried to. Update: 9/2026: still happy with the service. Technician Alex Muniz came for maintenance today. Replaced the…
One of the best customer service experiences I’ve had! He was incredibly thorough, kind, respectful, and knowledgeable. He took the time to explain everything clearly and made sure everything was handled properly. It’s rare to receive this level of genuine care and professionalism. Absolutely five-star service, and I would highly recommend him!
Have been using Armstrong for the past 5 1/2 years. We recently replaced the entire HVAC system, in & out. We couldn't be more pleased with our technicians, Devin Bajnath and Kellen Lyons. Both gentlemen were highly professional & courteous. Once the Big Boss reads this, I say give these workers a nice raise or…
Had some issues and they took care of it. Michael asked me some questions, and immediately knew what the problem was. We have had issues with Armstrong in the past, but this problem was perfectly assessed and handled.
Todd was my sales contact. He was honest, knowledgeable and professional. I would highly recommend him. The technicians were Anthony & Carlos and they were prompt, professional, experienced and had great attitudes. They cleaned up well, explained everything they did, gave instructions for the care of the unit and…
Highly do not recommend this company at all!!! Incompetent staff !!! Worst problem than before!!! Poor customer service!! Rude service manager, owner and staff!!! Going on three months that I’ve been dealing with issues and things not working properly as my electric bill sores higher than it’s ever been. Said I…
Javier went above and beyond to make sure the installation of our new ac system worked correctly.
Yandy is the best! Hard working! He knows what he’s doing, professional, worked without wasting any time, documented everything, highly experienced! Bravo to Yandy and his teammates!!
Armstrong Air and Electric was outstanding from start to finish! Austin Armstrong guided the process seamlessly, and technicians Javier and Yandy were professional, skilled, and efficient. Excellent service, top-quality work, and great people—highly recommend!
Great local company! Installed new HVAC system in 2017 and performs twice a year maintenance checks. My system runs perfectly! Very responsive when I call and I get email alerts when it is time to schedule my preventive maintenance. They book out quickly so the alerts are a great customer service tool. I highly…
Chad showed up on time. He provided a maintenance check up and advised me how to maintain my A/C unit. It was a pleasant experience.
Yandy and Javier were EXCELLENT! They were on time, friendly, and very professional. It was an installation of an entire new ac unit and they did a great job! They took their time to install both pieces of equipment (inside and out). They were very attentive to all aspects of the install, explained the new…
Michael represented the company with excellence. His attitude, attire, his mannerism, and professional work earn him 5 stars.
Exceeded expectations. After receiving quotes from 4 different vendors, I selected Armstrong Air to install new AC/heating/thermostat based on their competitive pricing, professional presentation & fully answering all my questions. Everyone from sales rep Todd to the installers Sam & Javier were punctual, friendly…
From the first initial meeting and walk through to installation was a fantastic experience! We had 4 commercial AC units replaced on our roof and they did an outstanding job. Todd O'Neill was very professional, knowledgeable, and there every step of the way...he and his whole team worked like a well oiled machine!!…
I bought a new air conditioning unit from them in 2017. I have been under a routine maintenance contract ever since. In December, 2021, I had a problem one Friday night. They sent a technician out that very night. They provided excellent service back then. A few months ago they had some hiccups in the service they…
I have to say, this family own local business has been very accommodating their customers with a plenty of personal experiences I've had with these guys. I suffered 3mos back in spring as the old HVAC was coming to end of service and life. The replacement of both the air handler and exterior condenser estimate quote…
Thank you Tom for your help with the purchase of our new A/C units. Anthony, Carlos and Lemy, thank you for installing our new A/C system this week. One of the hottest days of the year, and this team worked hard to get our house cool! These guys were a pleasure to work with. Neat, clean, efficient and professional.…
Outstanding customer service and competitive prices! Very happy with service!
We had the privilege of experiencing absolutely exceptional service from Tom Hyatt of Armstrong Air Conditioning & Heating. We are thrilled to share our overwhelmingly positive experience; Tom and his team of installers Sam & Lemuel went above and beyond any of our expectations. We don't say this lightly; as…
I would highly recommend Armstrong heat and air. Anthony and Carlos went above and beyond and installed our air conditioning. Unit in one day. Very happy with the installation.
Anthony and Carlos installed our new a/c unit today and did an amazing job! They went above and beyond by making sure everything was done well and even took the time to investigate where a leaking pipe was, and then fixed it immediately. They were both friendly and professional as well. We will be using Armstrong in the future.
Great reliable service service tech was able to answer all my questions had my AC running in no time. Would recommend Armstrong air & heating to anybody. Very competitive pricing.
Armstrong came here today at 930 am to replace two units and were done by 330 pm. Lemuel, Carlos, Sam and Anthony were all very professional and did a fantastic job! Highly impressed with their workmanship and professionalism. Would definitely recommend Armstrong to anyone needing AC work done!
EXTRAORDINARY company!!! Specialist Todd O’Neill came to me highly recommended and he aboundingly lived up to his reputation. Because of his extensive knowledge and his honest and straight forward approach, I chose Armstrong over three other proposals for my mini split unit. Todd managed my project as if it were his…
Armstrong Air and Electric is absolutely the best company and I would highly recommend them to anyone looking for great quality, great value, and great customer service! They have people working for them that really know what they are doing! This whole process was so simple and I would like to express my gratitude…
We used this company to install our new AC unit. The technicians were prompt, professional and helpful. We are very pleased with the job! Definitely recommend them!
We have been customers of Armstrong since 1999. From day one, customer service has been excellent! We recently worked with Tom Hyatt, Director of Sales and Marketing. Tom worked diligently to find us a compatible Carrier A/C which was delivered and installed in just a few days. Tom is a tremendous asset to Armstrong…
Anthony and Carlos were great and very friendly, it was a pleasure having them fix my problems, they were great!
From the quote with Tom Hyatt to the installation with Sam and Lamuel, what a great experience! All three gentleman are true professionals. Tom quoted me a price that did not change (actually it did go down quite a bit from the original quote as Tom informed me of things not needed which was a plus) Sam and Lamuel…
Our AC unit began leaking through our ceiling so we called Armstrong. Tom came out right away to review our current system and recommend a new system. He located and secured the new parts and equipment so that installation could be scheduled approximately 10 days later. Sam and his crew installed three new Carrier…
If you need to replace your HVAC system, look no further than Armstrong Air & Electric. Todd was very professional & informative. This was an unexpected, major purchase for me. I was researching different systems, getting quotes and reading reviews. After tossing and turning for weeks trying to make a decision, I…
I can’t say enough good things about this company. I own a condo that my daughter and a roommate rent. I’m in colorado. The 15 year old AC died, and what parent wouldn’t worry about their kid 2000 miles away. There’s a reason they have such high ratings. I barely hit send on their website when the owner called me…
Had a wonderful experience with Armstrong today replacing my A/C handler and compressor. Anthony and Carlos were exceptional on the job. Very courteous, respectful and professional. Top notch!
The Armstrong crew came the day they said they would be there and also on time, The crew worked in a server rainstorm till the job was completed they installed a complete heating and AC unit a new condenser and a new thermostat plus upgraded my wire, they also were very clean with there work I would highly recommend them and the price was right,
Armstrong employee’s Perry and Tom took action to resolve my A/C issues, Tom worked hard to find the right equipment needed to replace my system within 1 day he had a system located and the following day the installation team of Angel and Lemuel were hard at work in a most professional manner taking care to ensure…
Armstrong is a really great HVAC heating/cooling system!! Giovanni came to do our Rebalance on our cooling system. He did a spectacular job and explained everything as he did it. Wonderful service! Thank you, Armstrong! Edit: Today, Dylan Bober came out to fix something through warranty and he really was…
I replaced 2 A/C systems in my home including moving the location of one of the outside condenser units. Tom Hyatt was great to work with to scope the project and provide a quote. He was very responsive and provided many useful suggestions to meet my objectives. The actual installation was done in one day and the…
I've used Armstrong Air in past, have referred others as result of my extreme satisfaction, and just yesterday needed their services again when our upstairs unit stopped cooling. Scheduled the appointment with short notice (in August no less), and Technician was actually early and called before arriving.…
I cannot speak more highly of this company. From the office to the field, they are professionals who perform high quality work. They replaced my air handler and condensing unit quickly and affordably. Hire Armstrong and you will not be disappointed.
This company installed very poorly performing and lasting AC's in our entire community, especially the coils. Their installs have been criticized by over 7 other HVAC companies as something that should not happen in their industry. They all agree they've hardly seen worse in such new homes.
Having had talked previously with other contractors, it was a pleasure to review my situation with Armstrong Air and Electric representative, Tom Hyatt. He saw my need immediately and provided suggestions to fulfill them. Upon my acceptance of his proposal, we agreed on a date for installation, and I then had the…
Thus far, it has been a smooth and worry free experience. After reviewing the four different estimates, we went with Armstrong. Todd O'Neill, the sales person, was very informative, pleasant, and professional. We felt that he wasn't talking down to us but explaining everything to us in a way so we can make an…
What can I say? Amazing experience since the beginning. From the amazing job from Tom Hyatt making everything posible to raplace our broken AC unit as soon as possible, to the amazing work from Richard replacing efficiently my electrictrical system to go from Gas to Electric and going above and beyond to get me a…
Highly recommend!! Out AC broke down for good and Tom on the sales team was very responsive and worked with us to get us up and running with a new system super fast. No upselling, haggling or general BS. He was completely transparent with us, actually saved us money in the end, and got our broken system patched up…
The team at Armstrong Air and Heating was very responsive to my request for an AC replacement. After getting estimates from a few companies, it was clear that I was going to get better service and more value by selecting Armstrong Air and Heating. The installation went very smoothly and got us back to a cool,…
Great Pricing and great workers, cannot say enough about the great job they did installing my A/C. Highly recommend.
For months I contemplated the idea of calling an A/C company, I decided to go with Armstrong. For months many companies came and went out the door, all come to give you presentations and sugar coat stuff even though I was always asking for a specific product. I emailed these guys ONCE and Tom Hyatt their sales…
Our air-conditioning unit broke down on a Thursday night. On Friday by 11 AM I had already shopped around/called 10 different places. When I came across Tom Hyatt at Armstrong, we got what we were looking for. We got the brand that we want it (Carrier)we got the professionalism, the responsiveness, and the perfect…
Sam and Fernando were incredible when they came to troubleshoot my AC unit. They were thorough and patient while explaining what they found. I highly recommend them.
Replaced our old A/C with new unit. Techs arrived on time and were truly professional and friendly. They used floor runners to protect carpet. This is the second unit we have had installed. I would recommend Armstrong for your A/C and heating needs.
From the moment Tom walked in, it has been nothing but absolutely amazing. I wished all projects went this well! He gave great recommendations, never pushed for any updates or unnecessary work. He was knowledgeable and took the time to assess our needs in the home. His techs were absolutely amazing, quick, friendly…
Armstrong A/C & Heating replaced my handler and compressor. They offered the most competitive price out of several quotes we got. They are one of Carrier's approved dealers and had a great track record before we decided to hire them. They arrived on time and installed the equipment in about 5 hours.. The process…
Thank you Armstrong Heating and Cooling for the tremendous job you did installing our new furnace and air conditioner. We are just thrilled with your workmanship. Thank you also for being so prompt in getting our quote to us and for scheduling our installation quickly. You are a great company.
We have switched to Armstrong air for all our AC needs. The techs are all super polite and professional. The office is responsive and timely. Tom always makes sure we get the best deal in new installs and aren’t overcharged. They have completely been there through all of our issues with our original units and now…
Had my ac installed by Armstrong and went down for a few days. Adolfo Fabian a very knowledgeable tech that they have came and had the unit up and running within the hour and is finally cooling. Thanks to Armstrong for the amazing install and more importantly Adolfo for being able to troubleshoot and have us cooling again ! Highly recommended !
My AC unit died on me last week in June Armstrong were fast on the scene and were able to get me a new ac unit by the end of the week. For a fair price too might I add. They won me over with the positive attitude and professionalism. They will have me as a customer for life
Sam and Javier were extremely professional and knowledgeable. My experience with Armstrong was nothing but pleasant from my first contact throughout the Installation. Tom and his team are a great example of professionalism and integrity.
Reliable, great to work with and good people! Would hire again!
From sales to support, and a great A/C installation in between, this is an amazing company. A big thank you for Tom Hyatt for making it happen and Josh & Javier installing our new A/C and doing an awesome job! I can't believe what a difference the new A/C has made. You did exactly what you said you would do, that means a lot now a days. Thank you!
These guys were professional and friendly. The communication was excellent and they arrived on time to do the work. They also had the best price for installing a top tier system in our home by a significant amount. I will definitely be recommending them to friends and family and they'll be my go-to company for AC and heating from now on.
Armstrong Air & Heating were outstanding start to finish. They offer tremendous value and professionalism through their products and services. Armstrong A&H...search no further.
In last 1 yr spent 4000 both units coils burnt then 2 months later ac goes bad again have no parts in stock at time guy came in said will get ac fixed 3 days then call customer service says 8 days been 16 and still getting run around AC is necessity in florida this company should be shut down cuz they work with…
First and foremost I want to Thank the Armstrong team for their services. If I went on and on with the issues that I have been dealing with you would all say that I have the worst Of luck! So let’s put this out there...... by starting with the Young lady who answered their phones, Tabitha you are an outstanding…
These guys are absolutely top notch! Super responsive and quick with excellent service and Representation. They had me back up and running within two days with a whole new unit installed upstairs! Couldn’t ask for more in a service company… Highly recommend!
I have used Armstrong several times since moving to Florida from the frozen north. Most recently, I called them to the house because my primary unit was not performing well. The tech gave me straightforward information (alas, the patient was not doing well) and quoted me a repair price on the spot, after a quick…
I was recommended Armstrong by a friend and so I reached to them. I spoke with a representative that explained they were busy and to expect a call. I did not get a return call. My HVAC system was struggling, so I reached out again, the next day salesman Tom Hyatt call me. Tom apologized for the lack of service and…
Very good experience with Armstrong Air and Heating. They were on time and the price they quoted was the price we paid. Would definitely recommend them to anyone needing AC work done.
The best!
Best experience I have had with an HVAC company. Tom and his team did a great job designing and replacing our entire HVAC system, bringing it up to current specs. They replaced the AC, split gas system, all of the ducting and installed transfers throughout the house. They gave us a great price, beat their install…
Best experience we have ever had with any company in our 52 years of marriage. Great sales person, Tom Hyatt, professional, personable, honest and fair. The two installers were very professional and left the job pristine. They went over every aspect of the new system with us and were very friendly.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 484 | $114–$453 |
| HVAC system repair | 307 | $209–$1.2k |
| A/C system maintenance | 205 | $78–$351 |
| A/C system repair | 144 | $227–$611 |
| Install AC | 83 | $1.6k–$3.7k |
| Cleaning | 67 | $172–$340 |
| Installation | 61 | $1.4k–$2.8k |
| Repair HVAC | 53 | $57–$738 |
