Home inspector · Killeen, TX · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 126 home inspectorsiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★248 Google reviews · 10 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Arnold Property Inspections five stars based on 248 reviews, noting the owner responds to 99 percent of feedback. Customers describe the service as thorough, punctual, and reasonably priced, highlighting how inspectors explain findings verbally and provide detailed, easy-to-read reports within 24 hours. Scheduling is generally efficient, though one reviewer mentioned booking well in advance is necessary. A single one-star complaint cited rude phone interactions and a refusal to provide an appointment, contrasting with the otherwise positive experiences regarding communication and professionalism.
Google rating: 5.0 out of 5 from 248 reviews (98% five-star).
Reviews on this page: 248 Google reviews (189 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 2, 2026.
Service: Home Inspector serving Killeen, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other home inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Arnold Property InspectionsHome Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arnold Property Inspections: 98/100 on this factor. Category median: 98.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arnold Property Inspections: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arnold Property Inspections: 92/100 on this factor. Category median: 100.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arnold Property Inspections: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arnold Property Inspections: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arnold Property Inspections: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
248 Google reviews we collected
5.0of 5
5 stars24398%
4 stars42%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 189 written reviews
99%praise
Praise39599%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10827%
Staff & attitude8521%
Would recommend7820%
Speed & response5013%
Communication4812%
Honesty & trust164%
Price & value133%
What customers talk about
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was extremely knowledgeable, thorough, patient, and receptive to every question I had.”
“She handled the coordination professionally and made the process extremely easy for us, even as construction timelines and different phases had to be managed.”
“…ly a first-time homeowner or someone buying new construction—I would absolutely recommend Arnold Property Inspections.…”
“They are professional, knowledgeable, responsive, thorough, and genuinely seem to care about making sure their clients understand their homes.”
“Audrey was outstanding with communication and coordination.”
“As a first-time homeowner purchasing a new build, that level of involvement and transparency was incredibly valuable.”
“If you’re looking for an honest, reasonable and detailed inspector who patiently explains all concerns, then you won’t go wrong with Arnold inspections.”
People customers mention
Todd11 reviews
Audrey10 reviews
Properties3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPatLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Todd and Arnold Property Inspections is a class act. Very informative and very helpful. Highly recommend this operation.
MMelissa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Todd is the absolute best. He is very thorough and knowledgable on every inspection. He also takes the times to explain things to you and options to fix or how to handle in the best way possible if things do come up in inspection that need attention. I would suggest him to all of my buyer clients time and time again.
JJennifer7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, very professional. Audrey was very friendly when I called to get information and pricing. Report was easy to read and was provided within 24 hours.
Great price
NNida3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Todd was great. Very easy to work with and honest. Glad we did the inspection on our new built.
CColton2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service, used several times in the past will use in the future highly recommend, great people, great work
Reasonable price
Nnoah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great, I was able to schedule quickly and efficiently. And they did a great job. Thank you!
I cannot recommend Arnold Property Inspections highly enough. Arnold and Audrey were absolutely amazing throughout our entire new-construction process.
From the pre-pour stages all the way through our final inspection, they gave me the opportunity to attend the inspections, ask questions, and actually understand what was happening with our home rather than simply receiving a report afterward. As a first-time homeowner purchasing a new build, that level of involvement and transparency was incredibly valuable.
Audrey was outstanding with communication and coordination. She consistently stayed in contact with our builder and made sure each inspection was properly timed with the construction schedule. She handled the coordination professionally and made the process extremely easy for us, even as construction timelines and different phases had to be managed.
Mr. Arnold was equally impressive. He was extremely knowledgeable, thorough, patient, and receptive to every question I had. He never made me feel rushed and took the time to explain what he was looking at, why something mattered, and what I should expect as a homeowner. What impressed me even more was that he went beyond simply identifying inspection items—he offered practical advice about maintaining the home and things I should pay attention to in the future.
Having independent inspections throughout the construction process gave us tremendous peace of mind. Their inspections helped us identify items that could be addressed with the builder before closing, and their detailed approach made me feel much more confident about the quality and condition of the home we were purchasing.
Arnold and Audrey make an exceptional team. They are professional, knowledgeable, responsive, thorough, and genuinely seem to care about making sure their clients understand their homes. For anyone building or purchasing a home—especially a first-time homeowner or someone buying new construction—I would absolutely recommend Arnold Property Inspections.
Thank you, Arnold and Audrey, for helping us feel confident in one of the biggest purchases our family has ever made. Five stars without hesitation!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for your kind review! We have been performing inspection for over 20 years and we have never received a review like yours, it truly made our day (years)! Thank you again for your review and business. If we can be of any help in the future, please let us know!!!
P
Pat MacLocal Guide · 14 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Todd is the absolute best. He is very thorough and knowledgable on every inspection. He also takes the times to explain things to you and options to fix or how to handle in the best way possible if things do come up in inspection that need attention. I would suggest him to all of my buyer clients time and time again.
Response from the owner · a month ago
Thank you for your great review, clients & business! We appreciate you & congratulations!
J
Jennifer Bradley7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Great service, very professional. Audrey was very friendly when I called to get information and pricing. Report was easy to read and was provided within 24 hours.
Price assessment: Great price
Response from the owner · a month ago
Thank you for your kind review & business! We appreciate you.
N
Nida Sajan3 reviewsiTotal number of Google reviews Nida has written across all businesses on Google Maps, not just this one.
Very friendly staff and Todd the inspector is very knowledgeable and helpful. I showed up the last 30 minutes of 2 different home inspections and he walked me around and showed/explained to me everything he found no matter how big or small. For as long as we are living in this area, they will be our go to for inspections!
Response from the owner · a month ago
Thank you for your great review & business! We appreciate you!
J
Jill Furnace4 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
