Analyzing 6,906,8986.9M ReviewsFor 19,55219.6K Experts

Experts Reviews · Company report
Arrow Exterminators logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty41−5.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Arrow Exterminators

Alto, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 141 pest control services · 4.8★ from 184 Google reviews

📞 Call (770) 535-7670Request a call backWebsite ↗

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Exterminators is better than 83% of pest control services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Exterminators is better than 80% of pest control services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Exterminators is better than 41% of pest control services.C
41
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Exterminators is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Exterminators is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arrow Exterminators is better than 84% of pest control services.A
84

Reviews for your job

Customers hired Arrow Exterminators for 8 kinds of job.

Arrow Exterminators for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$108–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 84
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Termite inspection” · showing 20

JohnLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Arrow a fantastic job of taking care of our home, and Gene is an excellent tech!

Paid $60–80Reasonable priceHome inspectionTermite inspectionTermite extermination
SusanLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very happy with my service done by Josh. I felt comfortable with him in my home and trust him going forward. He made sure the service was done right the first time!

Termite inspectionGeneral pest inspectionBug & insect extermination
R.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eugene the best service tech I've ever had service my account

Home inspectionTermite inspectionTermite extermination+ Quality+ Professionalism+ Value
JohnLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Gene Rittenberry, who services my place for pests like roaches, scorpions, silverfish, and ants, as well as mice and mosquito treatment, is great: reliable, thorough, responsive. He's also a very nice guy.

Ant exterminationBee exterminationCockroach extermination
BrittanyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The office staff is incredibly nice and helpful! My technician is always personable and respectful of my home. The staff is really well trained and it is clear that they enjoy what they do and teaching homeowners what to look out for, as well as tips and tricks to keep the bugs away. Thank you guys so much for all…

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always friendly and professional service. No bug issues since we have been using them (at 2 different homes now).

Ant exterminationBug & insect exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Terri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always professional and responsive.

Home inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
beth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thankfully, I haven't had to use many of their services. But I've been using them for 30 years or so and have no problems.I've had an annueal contract with them all these years.

Ant exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
cassie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrow has been providing quarterly exterior pest control and annual termite inspection on my home since 2007. To date, I have had no trouble with either insects or termites. Their employees are always friendly and professional. Highly recommend.

Termite inspectionService not listed+ Responsiveness+ Punctuality+ Quality
MarilynLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Arrow always does much more than expected. Nice, friendly group of people.

General pest inspectionTermite inspectionService not listed
R10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Aarow exterminators came out to treat our new home for insects as well as set up termite prevention. So far, we’ve had a very positive experience with the different guys they’ve sent out for each thing. I would highly recommend them.

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Judi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Rating only, no written review.

Paid $80–100Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
AnthonyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $80–100Reasonable priceGeneral pest inspection+ Value
Carolyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Home inspectionRodent exterminationTermite inspection
JeffLocal Guide · 135 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Rating only, no written review.

Cockroach exterminationGeneral pest inspectionRodent extermination
Blanca11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Hornet & wasp exterminationTermite inspectionSpider extermination
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Termite inspectionGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Quality
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Home inspectionHornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

General pest inspectionSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationMosquito exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism

Show more termite inspection reviews (6 more) →

Price

$87-32% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 92%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection47$63–$136
Ant extermination36$91–$282
Termite inspection25$108–$323
Cockroach extermination23$86–$282
Bug & insect extermination21$66–$146
Spider extermination19$73–$168
Termite extermination15$214–$426
Home inspection14$71–$186

Compare with

Hanco Exterminating logoHanco ExterminatingExperts Score 100Alto · 4.99★Serenity Pest Solutions LLC logoSerenity Pest Solutions LLCExperts Score 100Alto · 5.00★TruServ Pest Solutions logoTruServ Pest SolutionsExperts Score 99Alto · 4.99★