Analyzing 6,864,8886.9M ReviewsFor 19,41719.4K Experts
Google reviewers rate Arrow Exterminators 4.8 out of 5 based on 184 reviews, with the owner responding to 85 percent of comments. Customers frequently praise the company for punctual appointments, thorough inspections, and friendly, knowledgeable technicians who communicate effectively regarding treatment schedules. Services include general pest control, termite systems, and hornet removal. However, some low-star reviews criticize the business for unresponsive customer service, billing disputes involving unauthorized services, and ineffective treatments that failed to resolve persistent pest problems.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
184 Google reviews we collected
Phrases our text analysis found in 76 written reviews
Price verdicts customers left with their Google review
Middle half of what 9 customers paid ($72–$99) · gold mark = category median.
How often each topic comes up in the written reviews
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was extremely professional and I pray this takes care of the hornet problem!”
“Arrow a fantastic job of taking care of our home, and Gene is an excellent tech!”
“Aaron knew the difficulties I had faced with non responsive companies and poor work as we had worked together on another exterior home project before.”
“Fast, efficient and easy to work with our schedules.”
“I felt comfortable with him in my home and trust him going forward.”
“I highly recommend Arrow Exterminators for all your pest needs.”
“Eric explained the training that he had received while getting into the bee suite!”
“They try very hard to provide great services at a competitive price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Arrow Exterminators for 8 kinds of job. Pick one to see what they paid and said.
We have used them for about 5 years now and are very pleased with all the services. Professional and accommodating.
Arrow a fantastic job of taking care of our home, and Gene is an excellent tech!
Eugene Rittenberry is the best. He has been spraying our house for years and always lets us know when he plans to come and works around our schedule if need be. Great company and great service!
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 47 | $63–$136 |
| Ant extermination | 36 | $91–$282 |
| Termite inspection | 25 | $108–$323 |
| Cockroach extermination | 23 | $86–$282 |
| Bug & insect extermination | 21 | $66–$146 |
| Spider extermination | 19 | $73–$168 |
| Termite extermination | 15 | $214–$426 |
| Home inspection | 14 | $71–$186 |
4.8 ★★★★★ 184 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great customer service
We have used them for about 5 years now and are very pleased with all the services. Professional and accommodating.
I love working with Eugene!
That is great to hear, thank you so much for your business!
The folks at Arrow Exterminators are a pleasure to work with. They are prompt, thorough, polite!
That is great to hear, thank you so much for your business!
Douglas does a great job and is so personable! He listened to our issues and did a great job.
That is great to hear, thank you so much for your business!
I'm complaining about one of your drivers who almost rear-ended me because he was speeding in the rain please check your drivers
Eric explained the training that he had received while getting into the bee suite! He was extremely professional and I pray this takes care of the hornet problem! My son was stung 18 times!
Hi Dot Alger, Thank you for your kind review. We appreciate your business.
Fast, efficient and easy to work with our schedules... Josh is a great asset to Arrow Exterminators....
Hi Christian! Thank you so much for taking the time to post a positive review about our team member! We always enjoy hearing positive feedback about our team, and will be sure to pass along your review to Josh. Thank you for your business and have a great day!
Arrow a fantastic job of taking care of our home, and Gene is an excellent tech!
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!
Person who services my account is very knowledgeable and courteous. And always on time.
That is great to hear, thank you so much for your business!
Analyzing 6,864,8886.9M ReviewsFor 19,41719.4K Experts
