Pest control service · Alto, GA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★72 Google reviews · 9 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
47%reviews answered by the owner
$69typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Serenity Pest Solutions LLC holds a perfect 5/5 Google rating from 72 reviews, with the owner responding to 47% of comments. Customers consistently highlight the company's punctuality, professional communication, and reasonable pricing for residential and commercial pest control services. Reviewers frequently note the staff's willingness to provide detailed explanations and handle urgent issues like infestations or stinging insects quickly. No common criticisms appear in the provided excerpts, as all listed reviews are five stars.
Google rating: 5.0 out of 5 from 72 reviews (100% five-star).
Reviews on this page: 72 Google reviews (66 with written comments, 1 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: October 24, 2026.
Service: Pest Control Service serving Alto, Georgia.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Serenity Pest Solutions LLCPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Pest Solutions LLC: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Pest Solutions LLC: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Pest Solutions LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Pest Solutions LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
5.0of 5
5 stars72100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
99%praise
Praise14099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3061%
Reasonable1939%
Overpriced00%
Not sure00%
$69-46% vs typical pest control services
Middle half of what 33 customers paid ($35–$91) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3928%
Speed & response2820%
Quality & results2216%
Would recommend2014%
Honesty & trust1813%
Price & value86%
Communication64%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chance is always professional thorough & provides detailed explanations of what he is doing.”
“They're a great family-owned business with fast, friendly service from scheduling to treatment.”
“The team is always professional, and they do an excellent job every time!”
“I've been a customer of Serenity Pest Solutions for several years and highly recommend them.”
“He has been reliable, very respectful and consistent with the treatments.”
“Very responsive, good communication, fair prices and they seem to be very honest.”
“They explained everything clearly and provided excellent service.”
People customers mention
Control6 reviews
Chance3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Serenity Pest Solutions LLC for 8 kinds of job. Pick one to see what they paid and said.
MMattLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Great company. Quick response, experienced and reliable. I have used them for years for my personal home and vacation rentals I manage.
Paid $200+Great priceTermite inspection
KKayela3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have been very pleased with Mr. Chase’s services. He has been reliable, very respectful and consistent with the treatments. We had a horrible infestation of Russian roaches, called, you sent him and within a few months they were gone. The continue to stay gone and he is always offering service, if need be before our scheduled service.
Paid $40–60Great price
MMomof6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Serenity Pest Control are amazing!! I found a yellow jacket nest last evening inside my home. They were flying out from the wall and my cats were getting stung. He came first thing this morning and safely sprayed! I really thought I was going to have a swarm in my house today while they were here. Nothing like that…
Paid $100–120Great priceHornet & wasp extermination
KKati2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Scheduling an appointment with Serenity Pest Solutions was very easy and they were able to quickly come to evaluate the situation and treat my home. Mr. Chance Cooper was very professional and knowledgeable. He listened to my concerns and acted accordingly. I know that signing up with Serenity for my initial visit…
Paid $60–80Great priceRodent exterminationGeneral pest inspectionBug & insect extermination
SSydney7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We love Serenity Pest Solutions!! They are a pleasure to deal with, always go above and beyond, let us know when it’s time for our next service and are always willing to quickly come help if we have an extra problem! We’ve been working with them for years and highly recommend them! Chance rocks!!
Paid $60–80Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
CCliff1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Outstanding company. Their work is technically competent and the employees are true professionals. They pay attention to details. They are excellent communicators.
Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
We have been using Serenity Pest Solutions for years. We have had no issues. Anything that comes up they are taking care of. Super friendly staff and always accommodating.
R
Robin Zamarripa1 reviewiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
We have been very pleased with Mr. Chase’s services. He has been reliable, very respectful and consistent with the treatments. We had a horrible infestation of Russian roaches, called, you sent him and within a few months they were gone. The continue to stay gone and he is always offering service, if need be before our scheduled service.
Price assessment: Great price
Price: $40–60
M
Momof 66 reviewsiTotal number of Google reviews Momof has written across all businesses on Google Maps, not just this one.
Serenity Pest Control are amazing!! I found a yellow jacket nest last evening inside my home. They were flying out from the wall and my cats were getting stung. He came first thing this morning and safely sprayed! I really thought I was going to have a swarm in my house today while they were here. Nothing like that happened thank goodness! This girl got stung yesterday and then again early this morning. She was zooming around the house because the wasp clung onto her fur. I don’t know how many times it stung her but she’s doing fine! Thank you sooooo much serenity pest control!! Definitely a lifetime customer!
Price assessment: Great price
Price: $100–120
Services: Hornet & wasp extermination
M
Marion Saxon9 reviewsiTotal number of Google reviews Marion has written across all businesses on Google Maps, not just this one.
I've been a customer of Serenity Pest Solutions for several years and highly recommend them. They're a great family-owned business with fast, friendly service from scheduling to treatment. The team is always professional, and they do an excellent job every time!
J
Jill Odom1 reviewiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
