Analyzing 6,864,8886.9M ReviewsFor 19,41719.4K Experts

TruServ Pest Solutions logo

TruServ Pest Solutions

Closed · Alto, GA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 141 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 91%
5.0 ★★★★★ 118 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Oct 2026latest review
📞 Call (706) 949-1260Request a call backWebsite ↗

TruServ Pest Solutions at a glance

  • Google rating: 5.0 out of 5 from 118 reviews (99% five-star).
  • Reviews on this page: 118 Google reviews (82 with written comments).
  • Owner responses: the business replied to 86% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Pest Control Service serving Alto, Georgia.

Data from Google, last updated October 29, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability97Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 97 (median 93)Craft & service: 99 (median 98)Value: 100 (median 100)Momentum: 100 (median 100)
TruServ Pest SolutionsPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TruServ Pest Solutions: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TruServ Pest Solutions: 97/100 on this factor. Category median: 93.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TruServ Pest Solutions: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TruServ Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TruServ Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–

Bar = this company · dark tick = category median.

Star ratings

118 Google reviews we collected

  • 5 stars11799%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 82 written reviews

  • Praise151100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4429%
  • Quality & results3423%
  • Would recommend2517%
  • Speed & response1913%
  • Honesty & trust139%
  • Price & value128%
  • Communication43%

What customers talk about

We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “This is just an outstanding and professional company.”
  • “Great service great people if you have bugs they are gone”
  • “I would definitely recommend TruServ to family and friends in a heartbeat.”
  • “Showed up on time, was friendly, asked appropriate questions, did the job as expected”
  • “And they are very trustworthy people with great personalities.”
  • “Denver was great, he explained everything and walked me through it, he's very pleasant and professional, prices are very reasonable, I recommend using them.”
  • “Denver took time to explain what would be best in our situation and didn’t try to oversell us on services that we didn’t need.”

People customers mention

  • Denver 3 reviews
  • Shirley 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired TruServ Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Patricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Did a thorough inspection of the bait traps around my house. Crawled in the crawl space and garage. Very professional and informative. Very happy I hired this company.

Termite inspection+ Responsiveness+ Punctuality+ Professionalism
JohnLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This is just an outstanding and professional company. Denver took time to explain what would be best in our situation and didn’t try to oversell us on services that we didn’t need. . He was very knowledgeable and professional.

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Denver was very professional and explained everything about the job. Our dog Louie liked him too!

Ant exterminationGeneral pest inspectionSpider extermination
Angelina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Impressed!! There is not much more I can say but I’ll try. Reassuring, thorough, addressed my concerns and was compassionate to how I felt. I would definitely recommend TruServ to family and friends in a heartbeat. Customer compassion, and a friendly demeanor seems to been lost with most companies these days. This…

Brent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Showed up on time, was friendly, asked appropriate questions, did the job as expected

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Value
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Truserv is the only company I will use now, Denver and Jacob are very professional and are spot on with there work. Prices are very competitive. And they are very trustworthy people with great personalities.

Ant exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection33$63–$136
Ant extermination30$91–$282
Spider extermination24$73–$168
Bug & insect extermination18$66–$146
Rodent extermination18$103–$371
Cockroach extermination14$86–$282
Hornet & wasp extermination14$106–$282
Termite inspection13$108–$323

Compare with

Photos

Customer reviews

5.0 ★★★★★ 118 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kevin KyerLocal Guide · 22 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great folks to work with! Termite install was exactly what we needed!

Response from the owner · a day ago

That’s awesome Kevin thanks for the review!

Jon Wilbanks6 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Honest and Dependable. Always a Great job!

Response from the owner · 2 years ago

Thank you Jon!

Jane Pitts6 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job today (as always). Thanks for delivering such good service!!

Response from the owner · 2 years ago

Thank you! It was my pleasure!

Bruce Whitmire3 reviewsTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service great people if you have bugs they are gone

Response from the owner · 2 years ago

Thank you Bruce!!

Patricia Leverett6 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a thorough inspection of the bait traps around my house. Crawled in the crawl space and garage. Very professional and informative. Very happy I hired this company.

  • Positive: Responsiveness, Punctuality, Professionalism
  • Services: Termite inspection
Response from the owner · 3 years ago

Thank you Patricia, we appreciate you allowing us to take care of your home.

Jerry Lambert2 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional and thorough. Will call again for service

  • Positive: Punctuality, Professionalism
  • Services: Ant extermination, Bee extermination
Response from the owner · 3 years ago

Thank you Jerry!

John StrangeLocal Guide · 38 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is just an outstanding and professional company. Denver took time to explain what would be best in our situation and didn’t try to oversell us on services that we didn’t need. . He was very knowledgeable and professional.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Ant extermination, Bug & insect extermination, Home inspection, General pest inspection, Termite inspection
Response from the owner · 3 years ago

Thank you John! Looking forward to helping you maintain your home.

Stephanie Waters4 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As always, my technician is pleasant and thorough.

Response from the owner · 2 years ago

Thank you Stephanie!!

Rick4 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Denver was very professional and explained everything about the job. Our dog Louie liked him too!

  • Services: Ant extermination, General pest inspection, Spider extermination
Response from the owner · 3 years ago

Thank you Rick! We appreciate your business and look forward to helping you protect your home.

Blake TLocal Guide · 16 reviewsTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job always on time and reliable

Response from the owner · 2 years ago

Thank you Blake, we appreciate you allowing us to take care of your properties!

TruServ Pest Solutions on Google Maps →

Business details