Analyzing 6,950,7937M ReviewsFor 19,69119.7K Experts

Experts Reviews · Company report
Arrow Exterminators logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Arrow Exterminators

Alto, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 141 pest control services · 4.9★ from 185 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Exterminators is better than 87% of pest control services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Exterminators is better than 76% of pest control services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Exterminators is better than 99% of pest control services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Exterminators is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Exterminators is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arrow Exterminators is better than 75% of pest control services.B
75

Reviews for your job

Customers hired Arrow Exterminators for 8 kinds of job.

Arrow Exterminators for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$146
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#97 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Bug & insect extermination”

Beth13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Terry came out quickly and provided excellent communication throughout the process.

Paid $80–100Reasonable priceSpider exterminationBug & insect extermination
Benjamin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tony is great.

Paid $100–120Reasonable priceBug & insect extermination
DoreenLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional explain things about some of the bugs in the area as I am new to the area and treated it for the things I needed Tony is great well I guess that's up to you

General pest inspectionBug & insect extermination
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Cost of service is great! Customer service is great & super helpful, they’re very thorough & friendly! We’ve used them in the past and had great service! The price was for termite bates & yearly inspection plus pest control.

Paid $200+Great priceTermite inspectionBug & insect extermination
Jay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have fantastic service from Tony at Arrow. He is on time, and handles everything for us quickly and effectively. I highly recommend Tony and Arrow for pest control.

Paid $60–80Reasonable priceBug & insect extermination
Douglas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★

Only place I know that the customer is wrong. Used to have good service then I had a problem and they did not want to deal with it They rather me cancel my service after three years.

Paid $80–100Reasonable priceBug & insect extermination
GregLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrow Pest Control is the best pest control company I’ve ever used. I highly recommend them to anybody needing pest control services very professional and always response to questions or needs that I may have.

Paid $80–100Reasonable priceTermite inspectionSpider exterminationGeneral pest inspection
MikeLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We've been using Arrow Exterminators for years, not only here in Habersham County, but in Union/Fannon Counties as well and we have always been very satisfied with the services they provide. We highly recommend Arrow Exterminators for all your pest control needs.

Home inspectionTermite inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Ted11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are managing to keep us bug free. Before using their services we had a scorpion problem. Haven’t seen one in the house in quite awhile.

General pest inspectionBug & insect extermination
D'Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrow Exterminators Toccoa Office are a great group of folks. They are very personal and helpful, both the office and at home staff. Thanks Arrow!

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Angie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I will absolutely recommend Arrow in Toccoa to everyone! We had HUNDREDS of Joro spiders all over our cabin, to the degree that I couldn’t even get out on the deck. We also had an issue with carpenter ants. We ended up having our home and cabin treated and the amount of time they spent and attention to detail was…

Customer photo from Angie's reviewCustomer photo from Angie's reviewCustomer photo from Angie's review
Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
CraigLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Professional, courteous and effective. Highly recommended for keeping your home pest free.

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
HardyLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly, on time, competitively priced, responsive, direct telephone contact.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceBug & insect extermination
Bill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $80–100Reasonable priceBug & insect extermination
Jon.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $180–200Reasonable priceBug & insect extermination
Anne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality

Price

$93-27% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 10%Reasonable 86%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection40$63–$136
Termite inspection30$108–$323
Spider extermination18$73–$168
Bug & insect extermination18$66–$146
Cockroach extermination18$86–$282
Termite extermination17$214–$426
Mosquito extermination14$72–$111
Hornet & wasp extermination11$106–$282

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