Analyzing 6,906,8986.9M ReviewsFor 19,55219.6K Experts

Experts Reviews · Company report
Arrow Exterminators logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Arrow Exterminators

Alto, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 141 pest control services · 4.9★ from 185 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Exterminators is better than 87% of pest control services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Exterminators is better than 76% of pest control services.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Exterminators is better than 99% of pest control services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Exterminators is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Exterminators is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arrow Exterminators is better than 75% of pest control services.B
75

Reviews for your job

Customers hired Arrow Exterminators for 8 kinds of job.

Arrow Exterminators for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#109 / 120

All 6 Google reviews tagged “Rodent extermination”

Neal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I Had Jeremy Denney come out and service our home and yard about 2 weeks ago. He done an amazing job! He was was extremely professional and knowledgeable. I would definitely recommend Arrow Exterminators as well as Jeremy! Thanks for the great service!

Great priceHornet & wasp exterminationRodent extermination
Kristy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Not only is Arrow Exterminators affordable, they send smart, friendly folks to take care of any pests in your home.

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Dustin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Arrow over the Memorial Day holiday. They called me first thing Tuesday morning, showed up Wednesday and remediated everything by Friday. THAT is service. They were very reasonably priced and the 3 different gentlemen who actually visited my home were kind, knowledgeable and quite frankly a pleasure to work…

Rodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Arrow is a great company. They're very professional and thorough.

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Dona11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Cockroach exterminationMosquito exterminationGeneral pest inspection
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General pest inspectionRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality

Price

$93-27% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 10%Reasonable 86%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection40$63–$136
Termite inspection30$108–$323
Spider extermination18$73–$168
Bug & insect extermination18$66–$146
Cockroach extermination18$86–$282
Termite extermination17$214–$426
Mosquito extermination14$72–$111
Hornet & wasp extermination11$106–$282

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