FLEA EXTERMINATORS · MACON-BIBB COUNTY, GA
Arrow Exterminators logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%4+0.6Craft & service 20%69+13.8Value 10%64+6.4Momentum 8%6+0.5Track record 7%64+4.5Accountability 5%36+1.8Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE

Arrow Exterminators

Better than 20% of flea exterminators · #32 of 40

4.8★395 Google reviewsGoogle star rating as shown on Google Maps.
4.62★last 12 monthsAverage stars on reviews from the last 12 months only.
7.3%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
60%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Arrow Exterminators for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$131
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Bug & insect extermination” · showing 20

★★★★★ Stephen · a month ago

Very helpful and quick to respond

Paid $80–100Reasonable priceHornet & wasp exterminationGeneral pest inspectionCockroach extermination
★★★★★ Redhawk · 3 months ago

Friendly and respectful and helpful

Paid $80–100Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
★★★★★ Vicki · Edited 8 months ago

Always available when I need them. Always on time. Friendly. Affordable.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Frank · Edited 9 months ago

They were on time, very professional and very thorough. Explained all that they were doing so that we understood the process.

Reasonable priceHornet & wasp exterminationTermite inspectionGeneral pest inspection
★★★★★ Terry · Edited a year ago

Efficient, dedicated, and professional service.

Home inspectionTermite inspectionSpider extermination
★★★★★ Lastasha · Edited 2 years ago

I like the person that comes out to do my services. He is very nice and professional. Very respectful. I can always tell the difference when it is time to get my home sprayed for mosquitos because when I was not getting the service, mosquitos were bad but when I got the service, I could enjoy outside without…

Bug & insect exterminationHornet & wasp exterminationMosquito extermination+ Quality+ Professionalism+ Value
★★★★★ A. · 3 years ago

I switched to Arrow because I was not receiving good customer service from Active, the company the seller of my house used. Everyone has been incredibly nice, informative, professional, and prompt. I appreciate that I have also been able to use them for handyman services. They have been incredible.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Andrew · Edited 3 years ago

Arrow is great! Bobby is our regular inspector and does a great job. He's easy to work with and efficient. And he is also great with our pet cats! There is also a once-yearly in-depth inspection and they have been great at giving me advice to improve the level of humidity in my crawlspace and home quality in…

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Randy · 3 years ago

Service provided is very prompt. Service provider is very courteous and knowledgeable.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Barbara · 3 years ago

Great

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Lisa · 3 years ago

Troy Solomon listens to our concerns and gets after it!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ GV · 3 years ago

Arrow’s Exterminators are professional and prompt in response with any questions or concerns.

Bug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sandra · 3 years ago

Always on time and price is competitive.

Bug & insect exterminationHome inspectionMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ katrina · 4 years ago

Thomas is the best, I wasn’t able to answer the door because I was in a meeting and I texted him once I was done and he was already gone. He came back and finished spraying the inside of my house. Great guy

Bug & insect exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Julie · 4 years ago

Very good service by Troy!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★ John · 4 years ago

Thank you for doing a great job. Pest Control Tech Troy Solomon is the BEST.

Bug & insect exterminationHornet & wasp exterminationRodent extermination+ Professionalism
★★★★★ John · 2 weeks ago

Rating only, no written review.

Cockroach exterminationBug & insect exterminationAnt extermination
★★★★★ Sharon · Edited a month ago

Rating only, no written review.

Paid $80–100Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
★★★★★ Zippy · 4 months ago

Rating only, no written review.

Great priceTermite inspectionTermite exterminationGeneral pest inspection
★★★★★ Timothy · Edited 6 months ago

Rating only, no written review.

Termite exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality

Show more bug & insect extermination reviews (15 more) →

vs category

Blue = Arrow, grey = flea exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.50★ (8 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (5 reviews)2025-Q3: 4.56★ (9 reviews)2025-Q4: 3.75★ (4 reviews)2026-Q1: 5.00★ (9 reviews)2026-Q2: 5.00★ (5 reviews)2026-Q3: 4.38★ (13 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$92-17% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 6%Reasonable 88%Overpriced 0%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%4+0.6Craft & service 20%69+13.8Value 10%64+6.4Momentum 8%6+0.5Track record 7%64+4.5Accountability 5%36+1.8Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
4
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
69
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
64
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
6
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
64
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
36

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+99 / −1
Professionalism
+104 / −1
Responsiveness
+99 / −0
Punctuality
+102 / −0
Value
+86 / −1

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