FLEA EXTERMINATORS · MACON-BIBB COUNTY, GA
Arrow Exterminators logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%4+0.6Craft & service 20%69+13.8Value 10%64+6.4Momentum 8%6+0.5Track record 7%64+4.5Accountability 5%36+1.8Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE

Arrow Exterminators

Better than 20% of flea exterminators · #32 of 40

4.8★395 Google reviewsGoogle star rating as shown on Google Maps.
4.62★last 12 monthsAverage stars on reviews from the last 12 months only.
7.3%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
60%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Arrow Exterminators for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$91–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Termite extermination” · showing 20

★★★★★ Julie · 4 years ago

Very good service by Troy!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jim · Edited 4 years ago

Professional, curtious and dedicated to good service. Calls before arriving for scheduled appt. Always on time. Techs are very knowledgeable. Makes sure things are done right. Been using Arrow at least, probably, 20 years or so. Would definitely recommend.

Cockroach exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Deborah · 4 years ago

The customer service is excellent. I began seeing bugs and called. After spraying, the bugs disappeared and have stayed gone. Additionally, after receiving a termite inspection, it was discovered that I had termites at my front window. The technician treated it, and the problem was solved. The technicians are very…

Cockroach exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Stephen · 5 years ago

Troy Solomon was the tech who sprayed in and around our home. He was incredibly nice, professional, and just an all-around great guy to get to know. I highly recommend requested Troy specifically for any services you request.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Reyes · 5 years ago

Most affordable company, friendly, and very professional.

Ant exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Ellen · 5 years ago

Great experience.

Ant exterminationCockroach exterminationHornet & wasp extermination
★★★★★ Bruce · 5 years ago

Always ready to serve, thanks Peyton for all your help!

Ant exterminationFlea & mite exterminationRodent extermination+ Responsiveness
★★★★★ Alvin · 6 years ago

Chad is the exterminator who services my house he is always on time and does great job.

Ant exterminationCockroach exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Nancy · a month ago

Rating only, no written review.

Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
★★★★★ Zippy · 4 months ago

Rating only, no written review.

Great priceTermite inspectionTermite exterminationGeneral pest inspection
★★★★★ Timothy · Edited 6 months ago

Rating only, no written review.

Termite exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Altess · a year ago

Rating only, no written review.

Paid $80–100Reasonable priceTermite inspectionTermite extermination
★★★★★ Divya · Edited 2 years ago

Rating only, no written review.

Cockroach exterminationTermite extermination+ Responsiveness+ Professionalism
★★★★★ Fran · 3 years ago

Rating only, no written review.

Cockroach exterminationFlea & mite exterminationHornet & wasp extermination
★★★★★ Carole · 3 years ago

Rating only, no written review.

Termite extermination
★★★★★ Miss · 4 years ago

Rating only, no written review.

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Karry · 4 years ago

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Sherree · Edited 5 years ago

Rating only, no written review.

Ant exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Dee · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Cassandra · 5 years ago

Rating only, no written review.

Ant exterminationSpider exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality

Show more termite extermination reviews (5 more) →

vs category

Blue = Arrow, grey = flea exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.50★ (8 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (5 reviews)2025-Q3: 4.56★ (9 reviews)2025-Q4: 3.75★ (4 reviews)2026-Q1: 5.00★ (9 reviews)2026-Q2: 5.00★ (5 reviews)2026-Q3: 4.38★ (13 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$92-17% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 6%Reasonable 88%Overpriced 0%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%4+0.6Craft & service 20%69+13.8Value 10%64+6.4Momentum 8%6+0.5Track record 7%64+4.5Accountability 5%36+1.8Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
4
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
69
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
64
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
6
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
64
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
36

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+99 / −1
Professionalism
+104 / −1
Responsiveness
+99 / −0
Punctuality
+102 / −0
Value
+86 / −1

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