Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
ARROW SANITARY SERVICE logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%32+7.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty80−2Momentum penalty77−2.3Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

ARROW SANITARY SERVICE

Portland, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 44 dumpster rental services · 4.7★ from 633 Google reviews

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Report card

Percentile vs other dumpster rental services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ARROW SANITARY SERVICE is better than 62% of dumpster rental services.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ARROW SANITARY SERVICE is better than 32% of dumpster rental services.D
32
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ARROW SANITARY SERVICE is better than 80% of dumpster rental services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 100% of dumpster rental services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ARROW SANITARY SERVICE is better than 77% of dumpster rental services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 48% of dumpster rental services.C
48

Reviews for your job

Customers hired ARROW SANITARY SERVICE for 8 kinds of job.

ARROW SANITARY SERVICE for appliance removal & disposal

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Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Appliance removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 10

All 5 Google reviews tagged “Appliance removal & disposal”

ClaraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've been an Arrow Sanitary customer for the past 8 years, and I only have only positive things to say about their customer service. Every time I have called to ask a question, or a make a request, I have always been satisfied by their response. I have spoken to Justine, and Christina two times, and they have been…

Appliance removal & disposalFurniture removal
JulieLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been with them 32 years. Rarely are we told no. Always, ALWAYS nice even when someone puts non-recycling in the recycle bin…not me, I yell at my family when they are lazy.

Appliance removal & disposalConstruction debris removalHazardous waste removal & disposal+ Responsiveness+ Punctuality
MonicaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I'm a property manager and we use Arrow for several of my buildings' trash service. Lexi is our customer service rep, and I have loved working with her! Whenever there is an issue, she's very professional and courteous - we've even had a good laugh about some situations together. Highly recommend!

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Professionalism
Athenis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Appliance removal & disposalTrash removal & disposalWaste recycling+ Responsiveness+ Punctuality+ Quality
MXLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Trash removal & disposal89—
Yard debris removal59—
Waste recycling54—
House & garage cleanouts38—
Junk removal36—
Furniture removal15—
Construction debris removal7—
Dumpster rental7—

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