Experts Reviews · Company report
ARROW SANITARY SERVICE logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%32+7.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty80−2Momentum penalty77−2.3Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

ARROW SANITARY SERVICE

Portland, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 44 dumpster rental services · 4.7★ from 633 Google reviews

Report card

Percentile vs other dumpster rental services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ARROW SANITARY SERVICE is better than 62% of dumpster rental services.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ARROW SANITARY SERVICE is better than 32% of dumpster rental services.D
32
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ARROW SANITARY SERVICE is better than 80% of dumpster rental services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 100% of dumpster rental services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ARROW SANITARY SERVICE is better than 77% of dumpster rental services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 48% of dumpster rental services.C
48

Reviews for your job

Customers hired ARROW SANITARY SERVICE for 8 kinds of job.

ARROW SANITARY SERVICE for furniture removal

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Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Furniture removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 17

All 15 Google reviews tagged “Furniture removal”

ClaraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've been an Arrow Sanitary customer for the past 8 years, and I only have only positive things to say about their customer service. Every time I have called to ask a question, or a make a request, I have always been satisfied by their response. I have spoken to Justine, and Christina two times, and they have been…

Appliance removal & disposalFurniture removal
KevinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jessica was wonderful overall...A great representative for a great company! Before the Lord I praise the good that they do! Kevin G.

Furniture removalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
BrighamLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dana(and so far, their customer service as a whole) has been super helpful in helping me as a new customer navigate through and make changes to my service. Dana is not the only person I worked with who was fabulous, but I did not catch the other 2 employees' names. Sorry other 2 people!

Furniture removalTrash removal & disposalWaste recycling+ Responsiveness
Kiara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Christina provided excellent service, she was very nice and easy to work with.

Furniture removal+ Responsiveness+ Quality+ Professionalism
Jahlon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called in Friday the 10th wanting drop box service and Christina really did a great job showing awesome customer service. I’m very satisfied with her and Arrows customer service/ punctuation.

Furniture removal+ Responsiveness+ Quality+ Professionalism
Janaree2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Christina helped me and my mom set up the big dumpster service. Thanks for all the information.

Furniture removalJunk removalHouse & garage cleanouts+ Quality+ Professionalism+ Value
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I needed to have an office chair removed, so I called them. After a very short wait, Christina helped me schedule the removal and gave me all the relevant information -- she was super helpful, friendly, and a clear communicator! Thanks Christina!

Furniture removalYard debris removal+ Responsiveness+ Professionalism
mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Christina is very professional and calming. Thank you!

Furniture removal+ Responsiveness+ Punctuality+ Quality
Dawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As a Site Manager for a number of properties in the Portland area, I frequently call Arrow Sanitary for their help with over-sized items. Christina is always extremely accessible, helpful, kind, and professional and their prompt attention to details makes my life considerably easier. Thanks so much for the great service!

Furniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Jamie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

For whatever reasons, my household keeps managing to invent unexpected situations that require calling up Arrow Sanitary Service with weird requests. Their customer service is absolutely top notch. Whatever harebrained need we have thrown at them, their unflappable staff has always remained friendly, professional…

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Derby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Derek Cooper is our manager and very responsive to our high needs here at Derby Slabtown. Their prices for furniture/general junk removal are completely reasonable as well. We recommend them and appreciate their drivers, who also take extra time to take care of overflow and reporting of issues so that we can address it quickly. Thank you!

Furniture removalJunk removalYard debris removal+ Responsiveness+ Quality+ Professionalism
Atwood2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been extremely happy with the services Arrow has provided. The customer service department is always on top of any requests I’ve thrown at them. Lexi is my favorite sales representative I’ve had. Keep it up guys, I really appreciate your help!

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
MonicaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I'm a property manager and we use Arrow for several of my buildings' trash service. Lexi is our customer service rep, and I have loved working with her! Whenever there is an issue, she's very professional and courteous - we've even had a good laugh about some situations together. Highly recommend!

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Professionalism
MXLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
TerraLocal Guide · 150 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electronic waste removal & disposalFurniture removalHouse & garage cleanouts+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 4%Not sure 7%

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