Experts Reviews · Company report
ARROW SANITARY SERVICE logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%32+7.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty80−2Momentum penalty77−2.3Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

ARROW SANITARY SERVICE

Portland, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 44 dumpster rental services · 4.7★ from 633 Google reviews

Report card

Percentile vs other dumpster rental services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ARROW SANITARY SERVICE is better than 62% of dumpster rental services.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ARROW SANITARY SERVICE is better than 32% of dumpster rental services.D
32
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ARROW SANITARY SERVICE is better than 80% of dumpster rental services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 100% of dumpster rental services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ARROW SANITARY SERVICE is better than 77% of dumpster rental services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 48% of dumpster rental services.C
48

Reviews for your job

Customers hired ARROW SANITARY SERVICE for 8 kinds of job.

ARROW SANITARY SERVICE for junk removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Junk removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 19

All 36 Google reviews tagged “Junk removal”

AaronLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

With all the random junk being left on street corners in Portland these days, I've taken it on myself to pay for some junk removal from my block. Christina Fields helped me with a recent removal and all the staff have always been super helpful. It's just sad that Portland has turned into such a trash town. Let's…

Junk removalTrash removal & disposal+ Responsiveness+ Professionalism+ Value
KevinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jessica was wonderful overall...A great representative for a great company! Before the Lord I praise the good that they do! Kevin G.

Furniture removalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
sara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Appreciate being able to talk to someone who works in customer service that was very helpful and answered all my questions. Thank you Christina for your help.

Junk removalTrash removal & disposal+ Professionalism
Kent12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jessica Worden Did an excellent job getting the information I needed for cleanup of my house in Gresham. She was very professional and courteous. I would recommend this company if you need extra help.

Dumpster rentalJunk removalMattress removal & disposal+ Quality+ Professionalism+ Value
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dana did a wonderful job explaining to me what I needed to do to have my rug picked up. She also told me about the app and all the information I could get through it. She is always pleasant and friendly.

Junk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
octopusalienLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I'm super happy with Arrow. Whenever I call to request that they pick up some extra stuff, like an old trash can or cat scratcher, I always talk to Christina and she's the best. Always very helpful and nice.

Junk removalTrash removal & disposalYard debris removal+ Responsiveness+ Punctuality+ Quality
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrow sanitary is a excellent company. They service our condo association and always take care of us. Called today because our bill got mixed up and Dana Smith was super helpful and resolved the issue . Would highly recommend them if you can use them . Thank you

Construction debris removalJunk removalTrash removal & disposal
Nicki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jessica Worden assisted me over the phone today. She was helpful and went above and beyond to make sure our needs were met. Tina is another excellent customer service rep who has made sure Arrow accommodated our unusual needs after our company had an incident in the trash room requiring an alternate service detail…

Junk removalTrash removal & disposalWaste recycling+ Responsiveness+ Punctuality+ Quality
Terri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called to make some changes in the number of carts at on of our sites and to order a temporary dumpster. Dana was very knowledgeble and answered all of my questions quickly. She gave me all the details I needed with little prompting on my part. This is much appreciated, as we have accounts with a number of…

Junk removal+ Responsiveness+ Quality+ Professionalism
karenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrow sanitary is the best, when i do call , they ( marleen moreno, she answers phone ) very respectful, professional, kind ..she Always, has the answers to all of the info that i need, and she Definitely goes beyond the call of duty..if i havent gotten my garbage out on time, or any other issue i am having..is…

Junk removalHouse & garage cleanoutsYard debris removal+ Responsiveness+ Punctuality+ Quality
Janaree2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Christina helped me and my mom set up the big dumpster service. Thanks for all the information.

Furniture removalJunk removalHouse & garage cleanouts+ Quality+ Professionalism+ Value
Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dana was a big help in getting a drop box. Made it easy and fast.

Junk removal+ Value
makena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our garbage can got skipped this morning for pickup and I was very stressed! However, I called and Christina was extremely helpful and professional. She was able to schedule our garbage to be picked up tomorrow morning and apologized for the inconvenience. Thanks Christina!

Junk removal+ Professionalism
LauraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Deann helped me over the phone on 8/9/21. I have not had such good customer service in a long time! She got my billing issue resolved and made everything I was confused about easy to understand. I hung up extremely pleased to know that I was not being over-charged. I hope all of that companies employees treat their customers this well.

Junk removal+ Responsiveness+ Punctuality+ Quality
Jennie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called because I am struggling to pay bills, and Christina was absolutely kind and wonderful on the phone. They were able to help me find a way to pay what I owe. I appreciate their patience and understanding with regard to my financial situation.

Junk removalHouse & garage cleanoutsYard debris removal+ Responsiveness+ Punctuality+ Quality
Dawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As a Site Manager for a number of properties in the Portland area, I frequently call Arrow Sanitary for their help with over-sized items. Christina is always extremely accessible, helpful, kind, and professional and their prompt attention to details makes my life considerably easier. Thanks so much for the great service!

Furniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
BrianLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called in today and got to speak with I believe her name was Dana, I had a couple questions regarding some service to be done and Dana was very helpful in getting me the correct information. I was very pleased with the service she provide over the phone. I know that if I need further assistance in the future tbag…

Junk removal+ Responsiveness+ Punctuality+ Quality
AaronLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a billing issue that I brought to Audrey’s attention and the reason I want to submit a comment/review is she handled it immediately and was very kind about it. I think we have all ran into people before that instantly get defensive when you raise an issue with them and I was grateful that she took me for my…

Junk removal+ Professionalism
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I spoke with Dana Smith about getting a 40 yard drop box for yard and garbage clean up. She explained all the details and cost for the service. We ended up using 2 drop box's the job. Dana was super helpful answering all my questions.

Construction debris removalJunk removalYard debris removal+ Professionalism
SLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

as I am new to apartment life, the little interaction I've had with the office and mostly interaction with the sanitary waste collectors each time I've called in the office staff is very considerate/ helpful. The gentleman(shout out to) Leo who picks up the general garbage is very kind/professional when it comes to…

Junk removalHouse & garage cleanoutsYard debris removal+ Responsiveness+ Punctuality+ Quality
Jamie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

For whatever reasons, my household keeps managing to invent unexpected situations that require calling up Arrow Sanitary Service with weird requests. Their customer service is absolutely top notch. Whatever harebrained need we have thrown at them, their unflappable staff has always remained friendly, professional…

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
james2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Arrow Sanitary has made our long overdue spring cleaning very easy. We requested a 20-yard dumpster to accommodate all of our stuff that we were not donating. Audrey has been very communicative throughout the process which included several pick-up date changes, due to us needing more time, and the delivery driver…

Junk removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Ethan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend working with Lexi Howell for trash and recycling service...from front load to drop boxes she’s awesome!

Junk removal+ Responsiveness+ Professionalism
Derby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Derek Cooper is our manager and very responsive to our high needs here at Derby Slabtown. Their prices for furniture/general junk removal are completely reasonable as well. We recommend them and appreciate their drivers, who also take extra time to take care of overflow and reporting of issues so that we can address it quickly. Thank you!

Furniture removalJunk removalYard debris removal+ Responsiveness+ Quality+ Professionalism
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Every time we have issues they have been very quick and responsive to fix. Very pleased with their service!

Junk removal+ Professionalism
linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

"We're a commercial client (weekly trash/ recycling container service), and Derek and Lexi are quick to respond if we need help with anything related to this area of our Apartment complex. Derek is a super helpful representative at Arrow Sanitary. Derek has provided our company with 5-star customer service from…

Junk removal+ Responsiveness
Kathryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always great service and trash clean up! Very responsive if something goes wrong. Reliable!!

Junk removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Atwood2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been extremely happy with the services Arrow has provided. The customer service department is always on top of any requests I’ve thrown at them. Lexi is my favorite sales representative I’ve had. Keep it up guys, I really appreciate your help!

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
MonicaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I'm a property manager and we use Arrow for several of my buildings' trash service. Lexi is our customer service rep, and I have loved working with her! Whenever there is an issue, she's very professional and courteous - we've even had a good laugh about some situations together. Highly recommend!

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Professionalism
JohnLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Arrow Sanitary has been our service company for over a year, our account manager Derek is the best and the company as a whole has top notch customer service, communication fast and clear. I would feel confident to refer Arrow Sanitary Service to anyone. Thanks

Junk removal+ Responsiveness+ Punctuality+ Quality
RyanLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Junk removalYard debris removal+ Responsiveness+ Quality+ Professionalism
AllisonLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Junk removalYard debris removal+ Responsiveness+ Quality+ Professionalism
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Junk removalYard debris removal+ Responsiveness+ Punctuality+ Quality
TimothyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Junk removalYard debris removal+ Responsiveness+ Punctuality+ Quality
MXLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
B.Local Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Junk removalHouse & garage cleanoutsYard debris removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 4%Not sure 7%

Jobs customers hired them for

Compare with