ARROW SANITARY SERVICE

My initial call with Savannah was fantastic. She was friendly and answered my questions, got everything set up very quickly. I called back with questions and Christina helped me and was also super friendly and helpful. Kudos to both phone agents. The pick up and service is great as well!

Abby is the best! Who knew dealing with your trash could be such a pleasant experience?! My mom recently passed and we had to order a bin to remove the trash. Abby answered my call and made it all so easy, while being so kind and personable. I was lucky enough to get Abby for each follow up call, as we had to get… Read full review

Dana provided amazing phone support about my account today. Thank you, Dana!!!

Dana was a pleasure to work with setting up my service. Full of valuable information.

We've had service with Arrow Sanitary for over 1.5 years and every interaction with customer service has been more than positive! Dana was especially a delight in helping me with log in issues and adjusting our service schedule...always so refreshing to interact with friendly customer service on the phone!

With all the random junk being left on street corners in Portland these days, I've taken it on myself to pay for some junk removal from my block. Christina Fields helped me with a recent removal and all the staff have always been super helpful. It's just sad that Portland has turned into such a trash town. Let's… Read full review

Friendly drivers, always great service. App gives accurate timely info about changes in pickup days.

Assisting me today with my issues was this incredible spirit named Anna. She was like a ray of sunshine on this blustery morning. She took the time to give me that special assistance where the issues were no longer that. She’s bubbly and thorough in task. Arrow Sanitary is very lucky to have someone of her natural… Read full review

Had the opportunity to speak with Christina when I called about our garbage service today. She was super helpful and quoted me rates for all the options I was looking at. Excellent service and a fantastic interaction.

I set up autopay with help by phone from Christina. It was very easy with her help, and now I do not have to pay by phone each month any more - thank you, Christina!

Job well done!! Always friendly!!

If you want a residential garbage service with great customer care go here! Thanks for being cool under pressure and friendly Dana!

Jessica Worden who helped me is the best at explaining and representing Arrow Sanitary.

Dana in customer service, answered customer service with a smile I could hear. Quickly helped me navigate my account and wished me a pleasant day and weekend. Great service, nice people. Thank you, AP Since I cannot leave two reviews, wanted to comment on the North Portland pick up crew. Nice folks, they wave… Read full review

Thank you !! We appreciate your hard work

I called and spoke with Anna. She was kind, patient, knew what she was doing and nice to talk with. She knows what customer service is and practices it. Any business including Arrow is fortunate to have Anna!

I've dealt with just about all of the garbage companies in the PDX metro area by now and I've gotta say that arrow has had the BEST customer service hands down!!! Specifically Marketta N!! The local hooligans decided to wreck the 2yd dumpster I had and proceed to throw its contents all over about every other day....… Read full review

I've moved into a part of Portland serviced by Arrow Sanitary and I've been incredibly disappointed with them. This review is not about the customer service reps, they have all been very nice, this is just warning you about my experience with the collection service and their poor attempt to compensate for their… Read full review

Christina from the call center was helpful and friendly and suggested ways to help me that I hadn’t even considered before. Thanks Christina!

I called from out of state to have our service canceled due to a death in the family. Dana was professional, caring, and kind. She took care of everything and made the process enjoyable. It is hard to find such stellar service these days. Dana, you are appreciated!

Jessica helped us get all set with our new service and she has been extremely professional and helpful throughout the entire process!

Jessica was wonderful overall...A great representative for a great company! Before the Lord I praise the good that they do! Kevin G.

Dana(and so far, their customer service as a whole) has been super helpful in helping me as a new customer navigate through and make changes to my service. Dana is not the only person I worked with who was fabulous, but I did not catch the other 2 employees' names. Sorry other 2 people!

Really hard to get in contact with - didn't respond to request through their website and took half an hour on hold to get through on phone. That being said, they were very kind and helpful once I managed to get through. I just wish they had a better system for contacting them such as the ability to request a callback .

Talked with a young lady named Dana so sweet and helpful. I have had several problems not with Arrow but with me. Getting the hang of what goes where in the different bins. She made me feel so at ease talked me through it. She let me know this to shall pass and I would eventually get the hang of it. Thank you… Read full review

Christina at customer service was exceptionally helpful and professional.

I spoke with Melody this morning with questions re glass pickup. She was a very welcome ultimate customer service agent to speak with. She fully explained everything to me re the pickup and we should be receiving our yellow tote tomorrow. Thank you again Melody!

Last Friday, my driver took all of my extra trash that was carried over from the prior week when it snowed. I’m grateful how my additional container was placed off the street and near the driveway, making my retrieval that much easier.

My recycling driver is AWSOME! I try to take all my drivers coffee on cold mornings and waters during the summer.

This company and its workers have been wonderful!!

Appreciate being able to talk to someone who works in customer service that was very helpful and answered all my questions. Thank you Christina for your help.

The Arrow Sanitary Service driver that services our neighborhood (NE Everett St) is always very helpful and friendly answering our questions. The front office has also been responsive and friendly on the occasional calls we’ve made.

I rarely take the time to do surveys or write up reviews, but I have to give a huge shout out to the customer service that I received today. Jessica Worden is the single-most helpful customer service representative that I have ever had the pleasure of speaking to for any of my utilities. She was patient with me and… Read full review

I called today to update my account and Dana was very helpful, patient and professional. Thank you!

I noticed this morning my garbage had not been emptied but my neighbor’s was. I called and spoke with Mar at Arrow Sanitary and she was so helpful! She told me there are different drivers which was the reason my bin wasn’t empty yet. She also checked my billing statement for me and helped me order a larger bin as I… Read full review

Needed help navigating account changes. Dana was very helpful and patient. Was able to walk me through all of the account changes I needed and provided friendly efficient service. Thanks Dana !

Bill is our disposal driver. He has served our community for years with a smile and dedication to his job. Our community is very thankful for his service. I was also helped with Dana on the phone and she was very curtious to me. Thank you

Jessica W. was awesome! There was a billing mixup and she called me back quickly with a resolution. Appreciate her assistance and speedy response.

My name is Judy.I went out to take the trash out for pickup tomorrow only to find my can had been stolenn.I called Arrow and spoke to Pam.She was amazing,professional and pleasant to deal with.I have also had great dealings with your drivers.I have seen them go up to the driveway and bring down the cans for our… Read full review

I called with a question about my bill and next pick up date. Jenna Heston did a great job of answering both. She was professional and helpful. She even was willing to ask how I could go about disposing of an old hot tub. They have been my garbage service for years. I have always been treated kindly by the staff,… Read full review

Excellent service! Superb customer relations! It's not often that one encounters the kind of attention that I received today from Arrow's Jessica Worden, the service representative, who provided exceptional care and attention to my questions when I phoned to inquire about confusing information in my last invoice.… Read full review

These sanitation workers are amazing! Wouldn't have a society with them! We greatly appreciate their time and labor!

I received superior customer service from Jessica—it hasn’t been the case with other reps, but she deserves kudos. *****I deducted two stars for previous unsatisfactory service

My experience with this company is always positive. I just got off the phone with a customer service advisor named Dana and she was very helpful in changing my schedule.

Dana did a wonderful job explaining to me what I needed to do to have my rug picked up. She also told me about the app and all the information I could get through it. She is always pleasant and friendly.

Just had occasion to get some billing help from Dana. She was a great help and answered all of my questions.

I called to get a larger trash bin and Dana helped me and was wonderful. Super helpful and got everything I needed done and in a timely manner. Thanks Dana!

I'm super happy with Arrow. Whenever I call to request that they pick up some extra stuff, like an old trash can or cat scratcher, I always talk to Christina and she's the best. Always very helpful and nice.

I am a new customer and Jessica has been a pleasure to work with. She emailed me promptly after I started new service and her email included a lot of key information about the service. After I emailed her back with a few questions, she called me the next day to address them. I called her back and she also fielded… Read full review

Substitute driver missed trash pick-up at 2 properties on 9-19-22. I initiated a missed pick-up ticket for each location on 9-20-22. Jessica Miller at Arrow Sanitary quickly acknowledged the issue and opened work orders for pick up on 9-21-22. The pick-ups occurred ahead of schedule on 9-20-22. Exceeded expectations… Read full review

I’ve worked with pretty much all of the garbage companies that provide service in Portland. Arrow Sanitary has always been my favorite, they are friendly, responsive and the employees are competent. I typically have to wait a billing cycle to get a final bill. But Madi went out of her way to help me in one day and… Read full review

Jessica Worden was amazing! She answered all my questions and showed me great customer service!! She is awesome!

Thanks for getting our carts on our driveway and putting the empties back. Our street is full of parked cars and there's no place to put the carts. Good job😊

Always warm and friendly interactions with anyone associated with them. I’ve never had difficulty getting an extra pick up scheduled (we’re once a month garbage pick up). Their app calendar is also a bonus.

I needed a service from arrow sanitary and was connected with Dana who is absolutely amazing, she is very courteous and professional these are the kind of employees companies need and should value highly.

I am a new customer and want to praise Arrow for their great communication and the easy-to-use website. I was easily able to sign up for service online, and very quickly received a confirmation and initial information from Jessica. I feel confident in knowing what to expect and who to ask if I have any questions.… Read full review

April is absolutely amazing. She is quick to respond and always accommodating. We love our drivers too. They never complain and always take all our trash. Thank you all!

I talked with Dana at Arrow Sanitation. She was extremely helpful and went above and beyond to be helpful to me. I called because I had a missed pick up and she walked me they some options that was able to save money. Thank you

Melody was a Rockstar with getting me setup on a new service. I went into the experience with a positive attitude, excited for what was to come but whoa! I was blown away by the thoroughness and ease that Melody performed the setup and helped get me on my way. Truly music to my ears! Thank you Melody!

I got a quick response and good feedback from Jessica Worden. She is professional and answers questions throughly. Excellent Customer Service.