Experts Reviews · Company report
ARROW SANITARY SERVICE logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%32+7.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty80−2Momentum penalty77−2.3Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

ARROW SANITARY SERVICE

Portland, OR · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 44 dumpster rental services · 4.7★ from 633 Google reviews

Report card

Percentile vs other dumpster rental services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ARROW SANITARY SERVICE is better than 62% of dumpster rental services.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ARROW SANITARY SERVICE is better than 32% of dumpster rental services.D
32
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ARROW SANITARY SERVICE is better than 80% of dumpster rental services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 100% of dumpster rental services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ARROW SANITARY SERVICE is better than 77% of dumpster rental services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ARROW SANITARY SERVICE is better than 48% of dumpster rental services.C
48

Reviews for your job

Customers hired ARROW SANITARY SERVICE for 8 kinds of job.

ARROW SANITARY SERVICE for yard debris removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Yard debris removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “Yard debris removal” · showing 20

ScottLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Our pick up guy is really pleasant. I got to speak with him a few times and he accommodates anything we need. If anything falls on the ground, he picks it up himself and thats a rarity. I've seen some guys look right at it as if it's going into the truck by itself. Our guy is a man of integrity.

Reasonable priceYard debris removalWaste recycling+ Responsiveness+ Punctuality+ Quality
Eugene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Dana was a pleasure to work with setting up my service. Full of valuable information.

Reasonable priceYard debris removalWaste recyclingTrash removal & disposal
Jessie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Friendly drivers, always great service. App gives accurate timely info about changes in pickup days.

Reasonable priceYard debris removalTrash removal & disposal
LoisLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Job well done!! Always friendly!!

Yard debris removalWaste recyclingTrash removal & disposal+ Punctuality+ Quality+ Professionalism
TomLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My Driver rocks..!😎

Yard debris removal
JordanLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

I've moved into a part of Portland serviced by Arrow Sanitary and I've been incredibly disappointed with them. This review is not about the customer service reps, they have all been very nice, this is just warning you about my experience with the collection service and their poor attempt to compensate for their…

Trash removal & disposalWaste recyclingYard debris removal− Punctuality− Quality
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jessica helped us get all set with our new service and she has been extremely professional and helpful throughout the entire process!

Trash removal & disposalWaste recyclingYard debris removal+ Responsiveness+ Punctuality+ Quality
Amber7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I just moved into our new home with my little man (3 years old) in March, and I find it odd to say, but I actually look forward to needing to call this utility. Dana is so friendly and helpful, and I really enjoy her patience when my toddler is in full chaos mode in the background. It just seems to be a wonderful…

Waste recyclingYard debris removal+ Responsiveness+ Punctuality+ Quality
MLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Not very effective for a waste removal company, can't seem to follow there own schedule they send out

Waste recyclingYard debris removal− Punctuality− Quality
EvanLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christina at customer service was exceptionally helpful and professional.

House & garage cleanoutsTrash removal & disposalYard debris removal+ Responsiveness+ Punctuality+ Quality
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service for my elderly mother is wonderful. Arrow goes out of their way to bring her "cans" down a steep driveway and brings it back up. Christina i wonderful to work with. So thankful for their service!!!!

House & garage cleanoutsWaste recyclingYard debris removal+ Responsiveness+ Punctuality+ Quality
Bryce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My recycling driver is AWSOME! I try to take all my drivers coffee on cold mornings and waters during the summer.

Trash removal & disposalWaste recyclingYard debris removal
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and helpful!

Yard debris removal+ Responsiveness+ Punctuality+ Professionalism
Nicole13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called today to update my account and Dana was very helpful, patient and professional. Thank you!

Trash removal & disposalYard debris removalService not listed+ Professionalism
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I noticed this morning my garbage had not been emptied but my neighbor’s was. I called and spoke with Mar at Arrow Sanitary and she was so helpful! She told me there are different drivers which was the reason my bin wasn’t empty yet. She also checked my billing statement for me and helped me order a larger bin as I…

Trash removal & disposalWaste recyclingYard debris removal+ Responsiveness+ Punctuality+ Quality
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Superb customer relations! It's not often that one encounters the kind of attention that I received today from Arrow's Jessica Worden, the service representative, who provided exceptional care and attention to my questions when I phoned to inquire about confusing information in my last invoice.…

Trash removal & disposalYard debris removal+ Professionalism
Christopher16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just had occasion to get some billing help from Dana. She was a great help and answered all of my questions.

Trash removal & disposalWaste recyclingYard debris removal+ Responsiveness+ Professionalism
octopusalienLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I'm super happy with Arrow. Whenever I call to request that they pick up some extra stuff, like an old trash can or cat scratcher, I always talk to Christina and she's the best. Always very helpful and nice.

Junk removalTrash removal & disposalYard debris removal+ Responsiveness+ Punctuality+ Quality
Renee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always warm and friendly interactions with anyone associated with them. I’ve never had difficulty getting an extra pick up scheduled (we’re once a month garbage pick up). Their app calendar is also a bonus.

Trash removal & disposalWaste recyclingYard debris removal+ Professionalism
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Christina helped set up trash service at my new home. She was thorough, professional, walked through everything with patience and grace. Thank you!

Trash removal & disposalWaste recyclingYard debris removal+ Responsiveness+ Quality+ Professionalism

Show more yard debris removal reviews (39 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 4%Not sure 7%

Jobs customers hired them for

Compare with