Pest control service · Baton Rouge, LA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#174 of 256 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★2,537 Google reviews · 9 photos
93%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$103typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Arrow Termite & Pest Control - Baton Rouge at a glance
Google reviewers rate Arrow Termite & Pest Control 4.9 out of 5 based on 2537 reviews, with the owner responding to 99% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding termite stations and pest elimination services. However, low-star reviews highlight recurring issues with missed appointments, failure to notify customers upon completion, and unresolved pest problems or warranty disputes.
Google rating: 4.9 out of 5 from 2,537 reviews (93% five-star).
Reviews on this page: 2,537 Google reviews (1,692 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 2, 2026.
Service: Pest Control Service serving Baton Rouge, Louisiana.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Termite & Pest Control - Baton Rouge: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Termite & Pest Control - Baton Rouge: 86/100 on this factor. Category median: 92.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Termite & Pest Control - Baton Rouge: 81/100 on this factor. Category median: 95.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Termite & Pest Control - Baton Rouge: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Termite & Pest Control - Baton Rouge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arrow Termite & Pest Control - Baton Rouge: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
2,537 Google reviews we collected
4.9of 5
5 stars2,36993%
4 stars833%
3 stars181%
2 stars80%
1 star592%
Praise vs complaints
Phrases our text analysis found in 1,692 written reviews
98%praise
Praise2,60198%
Complaints452%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6723%
Reasonable18764%
Overpriced62%
Not sure3111%
$103-13% vs typical pest control services
Middle half of what 159 customers paid ($76–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,04840%
Quality & results68826%
Speed & response36914%
Communication28311%
Would recommend1787%
Price & value432%
Honesty & trust371%
What customers talk about
We read 1,692 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very sociable and kind and patient to answer my many questions of how, why and what to do.”
“Extremely rude once I informed her I was looking to cancel.”
“I very grateful for his kind way and desire to do a great job.”
“Terrible company Terrible Customer Service not sure they know anything about pest control.”
“Alison is a top-of-the-line tech; always on time; works quickly and efficiently; listens to her customer; gives helpful advice; and she is always plea…”
“I've had them for 6 years & they will do a no call no show after i've taken off work for them to treat the inside.”
“Tyler Cuti was very professional and answered all my questions.”
“Words can not explain!”
“I recommend him to all of our friends, as all of our family already use him.”
“I do Not recommend Arrow their regional manager specializes in finding ways to Not honor the warranty for termite damage.”
“Very affordable and their staff have been very friendly and courteous.”
“They originally quoted me at one price to do a bi-annual check on termite traps, but then never showed up.”
“It’s refreshing to work with a company that is dependable and takes pride in its service.”
People customers mention
Misty21 reviews
Green17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arrow Termite & Pest Control - Baton Rouge for 8 kinds of job. Pick one to see what they paid and said.
BBetty6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Alison is a top-of-the-line tech; always on time; works quickly and efficiently; listens to her customer; gives helpful advice; and she is always pleasant with a smile on her face.
KKathyLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
New guy, great service. keep it up! Brian went out of his way to provide excellent service today. Thank you!
Paid $40–60Reasonable priceRodent extermination
Wwilliam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I wasn’t there for the service. A report was sent with pictures and all seemed good. I’m confident the tech knows his job and did it professionally. I would appreciate that you paid him as such and bill me for that quality of service and not solicit tips on the back end
Paid $200+Reasonable price
TTiffanie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chris was very thorough at treating the inside and outside of my home for pests. I appreciate his friendliness and not rushing the job.
Paid $20–40Reasonable priceRodent extermination
MMargie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We were delighted when we were notified of which technician would be coming to do our inspection. Robert has proven to be very knowledgeable and competent with this task. He’s very thorough and patient when locating each of the bait stations. Great job once again, Robert!
Paid $200+Reasonable priceTermite inspection
CCatherine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dwayne went above and beyond to ensure all the termite bait traps were taken care of properly. Poor man had to battle a tree root to change out one.
Just a gentleman to the core. Even brought my garbage can from the street.😃
Response from the owner · 9 hours ago
Kris, thanks for the five stars and for noticing that thoughtful gesture. We are glad our team went the extra mile to bring your garbage can up from the street. We will pass your compliment along to the crew, it really brightens our day. We appreciate you taking the time to let us know.
K
Kathy GatesLocal Guide · 38 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Arrow consistently delivers exceptional service. They accommodate my schedule for visits and provide effective solutions to specific problems. During my most recent visit, Travis serviced my home. Travis did an outstanding job in maintaining my termite stations.
Response from the owner · 3 days ago
Kathy, thank you for the five-star review. We appreciate you highlighting our flexible scheduling and effective problem-solving. It means a lot to hear Travis performed outstandingly with your termite stations. Feedback like this motivates our team to maintain high standards. We look forward to assisting you again.
J
Jamie Kennedy4 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Misty did a fantastic job! Always friendly and professional!!
Response from the owner · 6 months ago
Thank you, Jamie — we're thrilled Christian provided friendly, professional service. We’ll pass your kind words along to him. We appreciate you taking the time to leave a review and look forward to serving you again.
S
Sherry Vlad1 reviewiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Mr Brandon Clark was a delight. He suited up and explored and exterminated termites and went into places underneath my home that I never would. He was very sociable and kind and patient to answer my many questions of how, why and what to do. A really nice gentleman.
Price assessment: Reasonable price
Services: Termite extermination
Pest type: Termites
Response from the owner · a week ago
We appreciate the five-star review, Sherry. We are glad Brandon Clark was thorough, went into the hard-to-reach areas under your home, and patiently answered your many questions. We will share your kind words with him. We appreciate your trust and look forward to serving you again.
J
JoAnn Wilson6 reviewsiTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
Very professional! Told me everything he was going to do and when he was through told me what he found!!
Response from the owner · a week ago
JoAnn, we're thrilled to hear you found our service professional. It's great the technician explained the steps up front and reviewed the findings afterward. Feedback like yours motivates our team to keep communicating clearly. We'll make sure your praise is shared.
D
David Leger3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Burnel Thompson did a great job. Friendly professional service.
Price assessment: Reasonable price
Price: $60–80
Services: Bug & insect extermination
Pest type: Other
Response from the owner · a week ago
Thank you for the five-star rating, David. We're glad Burnel provided such friendly, professional service. Your feedback encourages our staff, and we will be sure he sees it.
K
Kim Duncan3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Michael was my hero today, taking care of a big problem for me. I very grateful for his kind way and desire to do a great job. He really cares about his customer.
Response from the owner · 2 weeks ago
Thank you for sharing this, Kim. We are so glad Michael was able to handle the problem and that his kindness made a difference. We will share your praise with the team so they know their care is appreciated.
K
Kirk Dupree10 reviewsiTotal number of Google reviews Kirk has written across all businesses on Google Maps, not just this one.
Anthony always does a great job. He is very thorough every time he inspects and services our home. Great job Anthony 👍🏼👍🏼
Response from the owner · 2 weeks ago
Kirk, thanks for the five-star rating and for highlighting Anthony's consistently thorough work. It means a lot to hear his inspections and service meet your expectations. We'll make sure he hears your compliments. We appreciate your continued trust in us.
T
Thomas Miremont4 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Services: General pest inspection, Bug & insect extermination
Pest type: Cockroaches
Response from the owner · Edited a year ago
Thomas, thank you so much for taking the time to leave us a 5 star rating and great customer feedback! We appreciate you trusting Antonio and Arrow Termite and Pest Control as your pest control company. Just a heads up, that anytime you refer a new recurring pest control or termite control customer you get $50 off your bill!
K
Keva Renee3 reviewsiTotal number of Google reviews Keva has written across all businesses on Google Maps, not just this one.
Damon was wonderful and had a great attitude. He was attentive to our needs and the service he provided was excellent.
Price assessment: Reasonable price
Services: General pest inspection, Bug & insect extermination
Pest type: Other
Response from the owner · 2 weeks ago
We’re delighted Damon provided attentive, high-quality service and brought such a positive attitude. Thank you for sharing your experience. We will pass your praise along. We appreciate your trust and look forward to serving you again.
