Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
ARS Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

ARS Automotive

Penn Hills, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 324 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ARS Automotive is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ARS Automotive is better than 76% of auto repair shops.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ARS Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ARS Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ARS Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ARS Automotive is better than 52% of auto repair shops.C
52

Reviews for your job

Customers hired ARS Automotive for 8 kinds of job.

ARS Automotive for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 100
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Oil change”

William12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

ARS exceeds my expectations, every time I go there. On my most recent visit, Don went above and beyond what was “good enough.” Excellent work. Excellent workers. Excellent shop. Highly recommended!

Reasonable pricePaintingOil changeService not listed
MichaelLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Solid guys. Have been getting my car serviced there for years. Had an an issue with my tire and they took my car in that night and had it ready the next morning.

Great priceTiresOil changeService not listed
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A great organization. Fixed right the first time & they don’t try to oversell you things you don’t need.

Auto battery maintenanceAuto battery replacementAuto body & trim repair
Tracy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great place to go! Friendly with nice customer service. Not to mention they are good at what they do!! This is my go to place for any work on my vehicle!

Auto body & trim repairAuto body & trim replacementBody & Trim
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

A MUST IF YOU ARE LOOKING FOR ANYTHING CAR RELATED! I have been using ARS Automotive for well over a decade for EVERYTHING care related-as easy as oil changes to actual damage that needed repaired, and they never disappoint. The people are kind an courteous. The value is definitely there. They make you feel welcome…

Auto detailingBody & TrimBrakes+ Quality+ Professionalism+ Value
karlee4 years ago★★★★★

Rating only, no written review.

Auto body & trim replacementGeneral repairs & maintenanceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim46—
Painting24—
General repairs & maintenance16—
Auto body & trim replacement11—
Auto body & trim repair10—
Tires7—
Oil change6—
Wheel alignment5—

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